Santa Clara, California
Not resolved
2 comments

Update by user Apr 02, 2012

Hello,

Well let me say I finally received my REFUND, but I had to get 7 On Your Side involved. And once they took over, I had my REFUND within 3 days. I still did not get my money until the end of MARCH, but I finally got it.

7 On YOUR SIDE SIDE IS WONDERFUL!!!!!!!

Original review posted by user Mar 02, 2012

First of all let me say I will never ever do Business with ADT again. Customer Service Reps were very Rude, and whenever I asked to speak to a supervisor, there was never one available.

I spoke with a Laurzetta on 1-9-12 and was told the check is in the mail. I called back on 1-30-12, spoke with a Tony and was told my check has not been mailed. Called again on 2-16-12, spoke with Chris and was told my check was just mailed out on 2-8-12. Called again on 2-18-12 and was told I needed to continue waiting. So I waited until March 2, 2012 and as of today have not received my Refund check.

Product or Service Mentioned: Adt Customer Care.

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Anonymous
#451838

Who would the right person be in your opinion?

The service from the Reps was very lousy. No one seemed to really care that I had not received my REFUND from June of last year.

kweli123
#451379

ADT is not perfect but if you speak to the right person they will solve your problem rather quickly.

For rebates Deals Specials and or billing and technical problem I use this number normally a supervisor will help you 1888-720-5982 mon thru friday 8am to 11pm saturday 9am to 10am sunday 10am to 6pm @ eastern time hope this helps you all.

I use this number for additional credit and tech issues. 8)

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