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Would not recommend ADT security! I was given the customer account number by a representative on phone, but still I found it impossible to sign up for online service {my ADT.com), because the account phone number and secret security code both were not recognized when I tried to sign up online.

NO chat available to fix this.

I wonder what will happen next time I set off the alarm by accident and the representative tells me that my code is incorrect. I have had the same code for 17 yrs!

Product or Service Mentioned: Adt Account.

Reason of review: Poor customer service.

I liked: Technicians.

I didn't like: Response time.

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When adt asks for a code from you they aren't referring to the 4 digit one you arm your system with. There is a code word the identifies you as you.

That is what they are asking for. You can call in and have this set up but the give you a really hard time and have to verify a ton of questions.

That the idea though. Otherwise anyone could say they are you and access you account


Hello. I'm so sorry for the inconvenience this has caused.

We'd like to review this further to help. Please email us your contact information for where your service is located to AlwaysThere@adt.com and we'll follow up.

Thank you. -Andrew

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