Almost the identical experience had by SMcGuire24 was had by us. We trusted USAA and because of that trust, went with ADT for an alarm service. USAA directed us to the "special" ADT website which guaranteed in writing that the service could be canceled and all money refunded if not satisfied with 6 months.
ADT also played games with our credit card, charging for a "mystery charge" that no one could explain. System installed was not as ordered and we asked for removal. Have been bounced around for several weeks until finally an ADT HQ customer service rep promised to "overnight" a refund check. Two weeks later -- never arrived. Needless to say, they will not answer calls or return voice messages.
Shame on USAA associating themselves with such a crooked company. How can I get through to them to stop endorsing this company? It has destroyed my confidence in USAA.