Charlotte, North Carolina
Not resolved
5 comments

Almost the identical experience had by SMcGuire24 was had by us. We trusted USAA and because of that trust, went with ADT for an alarm service. USAA directed us to the "special" ADT website which guaranteed in writing that the service could be canceled and all money refunded if not satisfied with 6 months.

ADT also played games with our credit card, charging for a "mystery charge" that no one could explain. System installed was not as ordered and we asked for removal. Have been bounced around for several weeks until finally an ADT HQ customer service rep promised to "overnight" a refund check. Two weeks later -- never arrived. Needless to say, they will not answer calls or return voice messages.

Shame on USAA associating themselves with such a crooked company. How can I get through to them to stop endorsing this company? It has destroyed my confidence in USAA.

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Anonymous
#667622

ADT installed a defective system in our house. They have "repaired" it three times now, still broken though.

I tried cancelling, but would have to pay 75% of the contract, even if the system is broken. This doesn't make sense.

hollins1
#448288

You are not suppose to make mistake's.You are suppose to stand behind your product's.This is why,I will never use ADT ever again.You all lie out of you ***.Their is no truth in what ADT say's period.

Anonymous
#637212
@hollins1

Your point is well-taken, but when you write about not making mistakes, it would be good if you proofread your message.

"Mistakes" does not have a ' unless it is possessive; no comma agter "why." "Their" in your second sentence should be "Their." "say's" should be "says.

hollins1
#448287

You are not suppose to make mistake's.You are suppose to stand behind your product's.This is why,I will never use ADT ever again.You all lie out of you ***.Their is no truth in what ADTsay's period.

Anonymous
#447875

I may agree with a lot that customers may say, but crooked we are not, mistakes are made, we are a company made up of humans.

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