ADT (Home Defender, Defender Home, Home Security) keeps billing us and won't cancel our service even though we have completed our 3 year contract. They have been horrible to work with.
They say they record the calls but apparently they don't review them. They are crooks and are very dishonest. We have spent hours on the phones trying to get them to quit sending harassing emails and phone calls. We have opted out of their emails but they keep sending them.
We have sent faxes in to cancel service as they requested and that didn't work. We have spent hours on the phones with them and they have said it is handled but they keep billing us. I have been trying to cancel their service since April 4th or 5th of 2013 and even today Aug 13th I get a call from their collection department demanding we pay another month of service. This is wrong and very unprofessional.
They are a terrible company to do business with and I hope someone can get them under control.
I have been in business for 25 years and base everything on honesty and integrity. ADT and it's affiliates are dishonest and have no integrity.