Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

called for new service. ad says equip.

free. confirmed by sales rep.100 visa . 99.00 install. 27 monthly ...

Bs...guy walks in door introduces self. installs device which puts holes into my walls of a new home..did not do as sales rep. Says would happen. About going over things first and options.gave me no choices or plans.

Charged me 1628. For equipment that was free. And says bill is 52 month. I have no cameras.

Just basic...i am pissed and ripped off.. Beware

Product or Service Mentioned: Adt Deal.

Reason of review: Not as described.

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Hey something completely similar happened to me with their contractor, Defenders, in Colorado. I am looking at legal action- this could fall under both false advertising and fraud.

I suggest you start with filing a police report for fraud and contact an attorney.

This might be something that’s a class action lawsuit soon. I’ll respond with more details.


Hello. ADT would like to apologize for any inconvenience this may have caused.

We would be more than happy to review these concerns for you if you would please email your account information to We would like to thank you for bringing this to our attention.

Thank you. -MN

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