I just saw you commercial. It's been probably 3 years since I was with ADT but this is why I'm not a customer any longer.
Came home from work to find, I had been robbed. All my Jewelry gone. The sentimental value was priceless, my T.V's, stereo, Camcorder, camera everything electronic I owed. Called ADT and told them, I'd been robbed.
Why did my alarm not go off. They said , it did. But the alarm was turned off immediately so when alarms are turned off that quickly, they assume the home owner set it off by accident. I'm like, you've got to be kidding me.
So you didn't call the residence or any emergency contacts, or police??? They said it's policy to assume the home owner turned it off, when it's turned off quickly. Well I didn't turn it off, it was the robber. It was clear someone had my pass code, but it was not me and the ALARM had gone off.
I paid ADT for many years for one *** at ADT to make a bad decision. I was given no restitution.No call from a supervisor, nothing!!!! I filed a police report but nothing was ever found or even an apology from ADT. I wished I'd have sued for my both my loss of personal items, but my insurance deductible and all past premiums I had paid.
I had paid ADT in good faith and received no service. My new company, calls every timethe alarm is triggered if you don't know the password, they call the police, NO Matter what.
Never use ADT. They don't care and suck!!!!
Product or Service Mentioned: Adt Customer Care.