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2.5
Details
Called ADT and left two messages (nobody returned any calls) about an install issue in which the installer didn't tighten screws on the terminal strip, so a wire came out, creating a panel error. Also had date/time issue on foyer keypad. Finally get a tech to come out,...
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2 comments
Anonymous
#1769425

Your contract techs are rude and indifferent, and your company is not accountable for anything.

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Review
#1524274 Review #1524274 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Horrible customer service
  • Poor technical service
  • Lack of respect
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • poor home security services
  • support delay
  • ADT Alarm Systems
2.6
Details
I called for a service maintenance rep to come and check out my system for lights and the alarm coming on at various times like motion 14 , she was very,very rude and I got no where with her , she told me I did not have a problem until a certain light came on, and the...
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1 comment
ADT
#1634959

Hello Emma- We are sorry to hear about the experience that you had. We will be reviewing the conversation internally and will make sure that we are handling your concern accordingly.

If you are continuing to have issues please give our technical support team another try!

Thank you for bringing this to our attention! -Jackie

Review
#1455384 Review #1455384 is a subjective opinion of poster.
Reason of review
Poor customer service
2.8
Details

Update by user Dec 26, 2018

ADT refunded for the months that it did not work.

Original review posted by user Nov 26, 2018

I was wondering if the battery in my smoke detector needed to be changed. I went on line to see how to tell and what battery it may be. When I looked at pulse I noticed that it was not operating. I also noticed that I...
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2 comments
Anonymous
#1604964

Just to update. I have exchanged emails with Gabe at ADT.

He has issued me a credit for the months that my system was down and I have received additional information from him concerning my system. What I have done is cancel the Pulse portion of my system and also the service contract. After reviewing my system and my needs I feel that those items are not necessary for my needs. I retained the cellular, burglar, and fire monitoring.

At this point I feel that ADT treated me fairly after my complaint and would only add that possibly my misunderstanding would have not happened had ADT informed me at the time my pulse failed. Apparently a person has to sign up for that feature. I was never informed that I needed to do that and feel that it should be part of the Pulse experience.

They need to itemize the charges on bills not just the total. I think that would help all customers of ADT.

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Resolved
Review
#1408191 Review #1408191 is a subjective opinion of poster.
Service
Adt Pulse Security System Plan
Cons
  • Not working since august
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
2.6
Details
I would NEVER recommend - ADT review
A year and a half later, some cameras still don't work. Had a vandalism issue and I had been paying for a service that wasn't even working and my building and business suffered loss. Was given a one time free tech check and the tech told me the entire system was...
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2 comments
ADT
#1558524

Hello - We're sorry to learn of the trouble you've experienced with the system and service, as well as the lack of follow up you've received regarding your installation concerns. Prior to the service visit completed, had any repairs been requested for the trouble you were experiencing?

So that we may review with you further, we would encourage you to E-Mail us at AlwaysThere@ADT.com.

Please reference your review ID (1353361), as well. ~Tréchell

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Review
#1353361 Review #1353361 is a subjective opinion of poster.
Product
Adt Security System
Reason of review
Bad quality
3.2
Details
Horrible Installation - cannot believe they will not fix to satisfy customer - ADT review
Horrible Installation - cannot believe they will not fix to satisfy customer - ADT review
Horrible Installation - cannot believe they will not fix to satisfy customer - ADT review
Horrible Installation - cannot believe they will not fix to satisfy customer - ADT review

Update by user Sep 18, 2018

ADT send a serviceman out to my house to fix the issues. It turns out that a contractor had done the sloppy work. I am very satisfied with the work that was done and the gentleman that came out was extremely professional.

Update by user Sep 18, 2018

I am happy to say that ADT has resolved this...

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5 comments
Anonymous
#1558364

As you can see, ADT answers my complaint above - but THEY NEVER FOLLOW UP - NOBODY WILL CALL ME TO RESOLVED THIS SITUATION - THEY JUST POST THE ABOVE MESSAGE TO MAKE IT LOOK LIKE THEY CARE

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Resolved
Review
#1348226 Review #1348226 is a subjective opinion of poster.
Service
Adt Security System Installation
Pros
  • System works well
Cons
  • Lies told by installer
  • Quality of installation
  • Customer service
Reason of review
Bad quality
Tags
  • ADT Home Alarms
  • Adt Poor Customer Service
3.2
Details
I could not believe how I was treated by one of ADTA’s agent today. I called to get help while their tech was out here in my house. We needed to speak agent in order for the tech to complete the work. But in stead, the agent threaten me that she would hang up the phone...
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1 comment
ADT
#1541581

Hello. We're very sorry to hear about this experience and for the disappointment in customer service.

We'd like to review this call to ensure any coaching opportunities are addressed and ask that you please email us your phone number and address for where the service is located to AlwaysThere@adt.com .

Thank you. -Andrew

Review
#1321087 Review #1321087 is a subjective opinion of poster.
Service
Adt Customer Care
Reason of review
Poor customer service
2.6
Details
First call: When calling ADT, make sure you are the one who signed their contract, even though they are given verbal permission to speak with someone else to handle the account. That especially goes for those who are hard of hearing. Oh, and know your passcode. Don't...
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Review
#1302770 Review #1302770 is a subjective opinion of poster.
Service
Adt Customer Care
Cons
  • Being told incorrect account information
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • home secuity

Service times | ADT review

2.6
Details
Called for service at our church. Was told 10am - 2pm Tuesday. Sat here until 2pm. Called. They said schedule said 10 - 4. Next time they can call me 1hr before arrival and I'll meet them, or they can remove the system.
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Review
#1289254 Review #1289254 is a subjective opinion of poster.
Service
Adt Repair
Reason of review
Order processing issue

Hownders | ADT review from Oklahoma City, Oklahoma

2.9
Details
I called to sign up 3/28/18 and i decided i wasnt going to have installment after all i called back got hung up on then left on hold never came back and finally calling again left on hold a mgr. Gets on and starts hastily trying to almost make.me.take their system it was a turn off for sure bad customer.service.
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Review
#1222447 Review #1222447 is a subjective opinion of poster.
Service
Adt Customer Care
Reason of review
Poor customer service

Contact ADT Customer Service

Website:
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

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2.8
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For those of you who are thinking about using ADT, don't! They are fine as long as you in contract but when your contact expires and you cancel service they keep taking the money out of your account. I canceled in May but they took $64 out anyway in June. I called and...
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2 comments
Anonymous
#1358980

they say they have a 6 month guarantee, im very unhappy with customer service and all the lies i was told. i want out.

i paid $1300 up front for equipment that was promised by installer and ADT and still have not got anything but lies. i want a refund and there equipment out of my house..

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Review
#1083592 Review #1083592 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy