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Do not get services through ADT

1.0
Details
I sold by buisness 8 months ago and they are still taking money out of my acct, sending emails saying we owe money and on top of that I get a call eveyday telling me my alarm has gone off....I have called many times and everytime it's the same thing, "we deactivated your acct" I am beyond fed up with these people! They are crooks! My next step is hiring an attorney.
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1 comment
ADT
#1812444

Hello- We're truly sorry to learn of your experience and would like to assist you further. Please email our team directly at alwaysthere@adt.com with a reference to your review and the address in which the services are located.~ Eileen

Review
#1766845 Review #1766845 is a subjective opinion of poster.
Service
Adt Customer Care
Pros
  • Technician service
Cons
  • Deceitful practices
  • Cancellation difficult after fulfilling contract terms
  • Scam artist
1.0
Details

Update by user 1 day ago

No

Original review posted by user 2 days ago

Been with ADT several years now. Months of complaining about faulty sensors. Horrible customer service that do not listen. Technicians logged on to my pulse account without my consent or password. How safe is my house because if they can do it who else can ? It...
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1 comment
ADT
#1812443

Hello- We do apologize to learn of your frustration and would be happy to review this with you further. Please email our team directly at alwaysthere@adt.com with a reference to your review and the address in which the services are located.~ Eileen

Review
#1766599 Review #1766599 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Poor customer service
  • Fault sensors
  • Same problems repeated over and over
Reason of review
Poor customer service
Loss
$690
Preferred solution
Refund for the months I have been dealing with this problem and The problem fixed.
1.0
Details
we were loyal customers for almost 20 years.instead of replacing defective equipment they just eliminated zones.sold us new door contact for 80.00 only to have installer tell us it was not compatible with our old system.they have raised our rates to 70.00 without any...
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2 comments
ADT
#1810906

Hello- We do apologize to learn of the frustration this has caused and for your experience! We would be happy to review this with you further if you could email our team at alwaysthere@adt.com.

Please include the phone number,address and account information in the email with a reference to your review so that we can assist you. ~ Thank you

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Review
#1765825 Review #1765825 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Customer service is horrible
Reason of review
Damaged or defective

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
My advice to anyone considering ADT is to don't. This is a company that has grown too large and is resting on its past reputation and name. The company has poor service, which is a symptom of a much greater problem (e.g. a failed systemic corporate culture that hires...
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1 comment
ADT
#1798712

Hello- We are concerned to hear of the experience both you and your mother have had. We want to sure that this is reviewed and addressed.

Please reach out to us at alwaysthere@adt.com. Please provide us with the phone number, address, and include your post as well.

Review
#1748325 Review #1748325 is a subjective opinion of poster.
Pros
  • Nightmare
Cons
  • Unethical contract and phone reps
Reason of review
Poor customer service
Preferred solution
Apology to my Mother for the employee's demeaning behavior toward her. Refund on the new control pad. This was never installed by the technician as he returned it back when I halted the service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do business with ADT if you like throwing away money and don't need real security

1.2
Details
This company sold me faulty equipment and locked me into a contract. I've paid thousands of dollars for a system that won't work right. In the last visit with a technician he brought his manager. He admitted that the system wasn't correct when it was installed two years ago. His solution was to give me $500 off of my remaining contract (I'd still have to pay the rest of it) or he would have new equipment installed that would require me to sign another lengthy contract with a company that sells faulty equipment and has extremely poor customer service. I've wasted thousands of dollars. Bottom-line = faulty equipment and lousy customer service.
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1 comment
ADT
#1798709

Hello- We are disappointed to hear of the experience that you have had. We are happy to help resolve your concern.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post as well.

Review
#1747898 Review #1747898 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Faulty equipment
  • Awful service
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Price reduction
Tags
  • ADT Alarm Systems
  • Adt Customer Service
1.3
Details
I had ADT for at least 10 years. Overall my service was satisfactory until I cancelled my services. Everything looked good I called and sent an email and was told my account was cancelled. I cancelled my automatic payment to them, but Adt continued charging me. I...
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2 comments
ADT
#1795875

Hello- We are disappointed to hear of your experience. Thank you for being a long time member of the ADT family.

We are happy to help you with this billing issue. Please reach out to us at alwaysthere@adt.com for assistance.

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Review
#1744495 Review #1744495 is a subjective opinion of poster.
Product
Adt Security System
Pros
  • Overall security service was satisfactory
Cons
  • Billing practice
  • Agressive
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$584
Preferred solution
Full refund
Tags
  • Theives

Find another company | ADT review

1.0
Details
I moved offices on October 30th. The ADT people told me to leave my 1 (yes, one) year old equipment at my old office, and they would bring new equipment. What I didn't know, and they didn't say, is that I would be purchasing this new equipment. Then after giving them the new installation fee in order to schedule the installation, they removed $1,346.10 termination fee from my bank account on 11-27-19. After 5 telephone calls, and telling me it would be returned within 48 hours, and then that the Thanksgiving holiday would delay the refund, and then that they are sending me a check in the mail, I still do not have a check for this amount as of 12-16-19! By the way, the new office installation was completed 12-11-19 and I had to sign another 3 year contract. Beware consumers!
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1 comment
ADT
#1790781

Hello- We're very sorry to learn of your experience and would be happy to review this further and address your concerns! Please email our team at AlwaysThere@adt.com with the address in which the services are located and the account information.~ Eileen

Review
#1734012 Review #1734012 is a subjective opinion of poster.
Product
Adt Security System
Reason of review
Problems with payment
Loss
$1
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Get everything in writting before they cut into your drywall. Get evidence with the date and time that you cancelled. If within the statutory (Michigan ) allowed time to cancel, to avoid collection. | ADT review

1.4
Details
Cancelled the contract within the 3 day period allowed by Michigan law. After spending over 30 hours to make calls, faxes, emails and registered letters, ADT would not end the contract or pick up equipment. Its been 12 months and I filed suit in the Courts today. My credit report is showing that I owe ADT over $1,500. This has caused financial damage as well as a lot of distress. The problem continues. There should be a class action suit started against ADT as well as their affiliates.
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1 comment
Rehan
#1789268

Very poor process for cancellation. No response regarding credit reporting.

This has caused alot of time, aggravation, and financial set back due to their credit reporting of a cancelled account. Should be come a class action suit.

Review
#1731530 Review #1731530 is a subjective opinion of poster.
Product
Adt Security System

Watch your bank account closely | ADT review

1.0
Details
ADT pulled two payments in one month only days apart from each other. I called to resolve this and get a refund of the $500+ they took from me. It has been nearly a month and nothing.
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1 comment
ADT
#1785207

Hello- We are disappointed to hear that you have not received the refund. We are happy to look into this with you.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and post.

Review
#1721976 Review #1721976 is a subjective opinion of poster.

Contact ADT Customer Service

Website:
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
This is a new post. I have been working with a guy named Mark at Defender. One of the many complaints I have is the keypad is in the bedroom. The sound cannot be turned down and the light does not dim. The first technician that came out told me the volume could not be...
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1 comment
ADT
#1785205

Hello- We are disappointed to hear of your experience. We are happy to help you.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post as well.

Review
#1721724 Review #1721724 is a subjective opinion of poster.
Service
Adt Installation
Cons
  • Misleading sale tatics
  • Quality of equipment
  • Do not care about customer satisfaction
Reason of review
Bad quality
Loss
$1200
Preferred solution
If I cannot get the panel that I was told I would get at installation then I want to cancel my contract or cut my contract to 6 months and they can come and get their $8000 investment that they wrote on my proposal. Wow $8000.00 for that! Yeah right.
Tags
  • shady cheapequipment stayaway