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I went through the same thing. I cancelled my service the next day of getting it. They told me I would be receiving my refund in 3 to five business days. I waited two weeks and still haven't received my money. I called back and was informed they never processed it in...
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ADT
ADT

Hello. I apologize for the delay in receiving your refund. If you're still having issues with this, could you please email us your name, phone number and address associated wi...

1.0
#1184613
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WARNING TO ALL... I was a customer with ADT for 10 years before deciding to cancel my service on Dec. 10th 2015. On that day i called the ADT customer support to cancel and was told that i would actually be receiving a refund. Simple and no hassle as one would...
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Anonymous
Anonymous

We canceled Jan 24 and was charged for February. Was told a week ago we would receive refund. Called today and was told no refund would be given and another small charge was c...

Anonymous
Toni

Dispute the charges with your bank, you should be able to get refunded.

#784148
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Wife got ADT home security. All in her name.Auto payments from her own checking account.Wife passed away October 2015. On advice of our attorney account frozen then closed. ADT couldn't draw on it and sent letter. Called them 1-800-522-2455 and informed of death. Said...
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Keith132016
Keith132016

Correction on account close date 11-23-2015 not 2016

1.0
I didn't like
  • Whole attitude
#783905
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Resolved
Resolved: ADT - Review in Home Security category from Potomac, Maryland

Just got a 9% increase in monthly fees after just 4 months of starting the service with ADT. Can't be serious. And the seller disappeared.
2.4
Details
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#682599
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Two to three months ago, we had a power outage at our house. When the lights came on, the alarm starting sounding with a 'Fire' alarm. We do not have fire monitoring, so I called ADT. After walking me through a few basic troubleshooting steps, the phone CSR...
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#509525
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