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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Deceptive Practice!For those of you who have or about to have the ADT Pulse System installed, arming it in the “Stay” mode using your smart mobile device app, you do not have security of “No Delay Entry” arming. If you have this system installed, you and your family are seriously at risk and you probably wasn’t informed of this during the sale of this service. I found this anomaly shortly afterwards or rather a couple months of having the system installed. One morning I accidentally opened the garage door while the system was armed and went into the garage and returned and the alarm did not trigger. At first, I’m thinking maybe the system malfunctioned, so I tested the system with other zones and found the same problem with all zones that there is a 45 second delay before the alarm is triggered. Not knowing what the problem was I got in touch with the sales rep and informed him of the problem. Long story short, I began working with several entities in the ADT organization to try to rectify this problem, trying to get them to understand that this delay in triggering the alarm is a problem if there is an intrusion and you and your family are asleep. Believe it or not, I had several folks try to convince me this is a normal feature. The one comment was hilariously stupid I might say, “if a burglar enters and is trying to disarm the system and have not done so within the 45-seconds the arm will trigger and awaken you”. After several of these conversations I began to realize they were trying to cover up something and that is the Pulse system was engineered flawed and there was no way overcome this problem if arming the system in the “Stay mode" with the mobile app. Their only suggestion was to arm the system using a series of manual commands from the secondary panel that was installed with the system or a tertiary panel that they will install in another location or with a key fob, all of which they will provide.Their offer of additional equipment to overcome this problem I declined because the last thing I wanted was additional or outdated equipment in my house or to carry around a key fob when I specifically asked for a system that I can manage using my mobile devices. After this went on for a couple weeks and they didn’t offer a better solution, I began inquiring about their 6-month customer satisfaction guaranty and this is where it got ugly. They tell me this problem doesn’t fall under the satisfaction agreement and that I would be obligated for 75% of the remainder of the contract.The bigger problem here is the customer is not made aware of this upfront during sales or installation. So, what does all this means to the average customer; YOUR HOME AND FAMILY IS NOT SECURE IN THE "Stay Mode" using the smartphone app!
1.7
Details
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Senior Executives at reputable companies welcome customer feedback and use this information to: 1. Improve the quality of their products and services 2. Improve the underlying people, process and technology 3. Strengthen the partnership with the customer by becoming a...
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Review
#1458644 Review #1458644 is a subjective opinion of poster.
Service
Adt Customer Care
Pros
  • Helpfulness of newly assigned regional general manager
Cons
  • Sales
  • Will not allow me to cancel
  • Unethical billing and staff
Reason of review
Bad quality
Loss
$73400
Preferred solution
Immediate release from all ADT service contracts
Tags
  • Lack of service after sale
  • support delay
  • Service Failed
  • Contract Breach
  • Escalation Process Missing
  • Outdated Equipment
1.0
Details
There is good and bad in everything and everyone for example companies , people etc. In march of 2019, I contacted ADT To inquire about the possibility of their services .after my auto incident earlier beginning of year I had trouble moving my cervical effectively and...
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1 comment
Atha
#1778481

Hello- We're sorry for your troubles. May we have your phone number and the address associated with your system, along with a detailed issue description emailed to AlwaysThere@adt.com so that we can further review and assist?

Thank you. - Mazen

Review
#1709940 Review #1709940 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Poor customer service and lies unnecessary
Reason of review
Damaged or defective
Loss
$2800
Tags
  • Rude Sales Agents
1.2
Details
ADT review - Never received $100 Visa gift card
ADT review - Never received $100 Visa gift card
My process with ADT has been very frustrating. I was promised equipment and a visa giftcard to lock me into a contact. I haven't received the giftcard after sending the company mpselling money as well per my instructions on the giftcard agreement. I was told service...
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1 comment
Atha
#1741100

Hello- We are disappointed to hear of your experience. We are happy to help.

Please reach out to us at alwaysthere@adt.com, please include your phone number, address, and post. -Jackie

Review
#1640921 Review #1640921 is a subjective opinion of poster.
Pros
  • Continue to get high pressure sales
Cons
  • Unethical business practices
Reason of review
Poor customer service
Tags
  • Adt Rebate Scam
1.6
Details
After switching from ADT to Protection One, I have tried since JANUARY 2019 to get billing issues resolved. They have failed to resolve anything. 12/2018 I moved to a rental residence and switched from ADT to Protection One (PO). PO stated signing up for services with...
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2 comments
Atha
#1739661

Hello- We are disappointed to hear of your experience. We are happy to help.

Please reach out to us at alwaysthere@adt.com.

Please provide your phone number, address, and post. -Jackie

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Review
#1637723 Review #1637723 is a subjective opinion of poster.
Cons
  • Poor security company
  • Untrustworthy company
  • Customer service
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • untrustworthy
  • Undependable
  • Bad Bussiness Practices
1.0
Details
I contacted ADT last month in Oct. I still have not received a contract or anything in writing other than a paper bill and email notification of an upcoming bill for 53.99. I contacted the ADT customer service 6 times within the last because of the promotion that was...
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1 comment
Anonymous
#1772718

Hello- We are disappointed to hear of the experience that you have had. We are happy to help you.

Please reach out to us at alwaysthere@adt.com.

Please provide your phone number, address and provide your post as well. -Jackie

Review
#1699871 Review #1699871 is a subjective opinion of poster.
Service
Adt Alarm System Installation
Cons
  • Every interaction nightmare
Reason of review
Pricing issue
Loss
$1400
Preferred solution
Deliver product or service ordered
Tags
  • ADT WORST COMPANY
1.0
Details
ADT did not fulfill a promise made on this website
8 weeks ago, I wrote a review on this website about an issue with ADT. My review received a public comment from a member called "ADT" on the same day mentioning the following: "Hello Giancarlo- We're sorry you had to go through this. May we have your phone number and...
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Review
#1678898 Review #1678898 is a subjective opinion of poster.
Service
Adt Customer Care
Pros
  • Are responsive until you really need something
Cons
  • Untrustworthy company
  • Unethical selling
  • Awful customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Compensation of hole repair as a minimum ($50-680) and of lost time
Tags
  • Adt Customer Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
This is a new post. I have been working with a guy named Mark at Defender. One of the many complaints I have is the keypad is in the bedroom. The sound cannot be turned down and the light does not dim. The first technician that came out told me the volume could not be...
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1 comment
Atha
#1785205

Hello- We are disappointed to hear of your experience. We are happy to help you.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post as well.

Review
#1721724 Review #1721724 is a subjective opinion of poster.
Service
Adt Installation
Cons
  • Quality of equipment
  • Do not care about customer satisfaction
  • Misleading sale tatics
Reason of review
Bad quality
Loss
$1200
Preferred solution
If I cannot get the panel that I was told I would get at installation then I want to cancel my contract or cut my contract to 6 months and they can come and get their $8000 investment that they wrote on my proposal. Wow $8000.00 for that! Yeah right.
Tags
  • shady cheapequipment stayaway

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I called to cancel my mom’s service today. She moved into assistant living awhile ago. I was told I, me, was on the hook for $875. I said that couldn’t be because we were told when we signed that if she moved into assisted living the contract was null and void. It...
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4 comments
Anonymous
#1776512

I have a similar story. We were sold a system (and $2137.74 in add-ons) with the understanding that they would relocate us given a potential move, not the case at all.

On January 19, 2019 we were approached by what we thought was an ADT representative at our new house, that we had just purchased in Wylie, TX. The representative was not ADT, rather representing Revamped Security Solutions, which was not made obvious. We enlisted them to install the promotion system at the time for $99 +tax. ($107.17) We also took the opportunity to install many optional components at an addition cost of $2137.74, including addition keypads, 4 cameras, doorbell camera, 2 door locks, 2 Garage door monitors/automated, 2 remote keyfobs, 4 smoke alarms and a couple addition smart bulbs and z-wave extender to give us adequate mesh coverage.

When signing up to this deal, we were made aware that there would be a monthly charge of $64.99 over 36 months. We also made the salesperson abundantly aware that we would have a potential relocation to the Cincinnati area withing the next year (12 months). He then stated that would not be a problem as there is a relocation process and we could take all of the "add-ons" with us and get a new base system installed at our new place. Well, fast forward to October, 2019 and the relocation is definite with a move-out of 10/24/2019 and come to find out, none of that was true.

After speaking with ADT, whom bought the contract, none of the equipment would even be relocatable with a new system of theirs at the destination. On top of that, it really is not a "relocation." It is rather, a cancellation of the current contract which then requires a billing of 75% of the remaining contract ($64.99 * 27 months * 75% = $1316.05). That cancellation fee is owed and ONLY gets waived if/when we would setup a new system (at our expense) and incur a brand new contract (resetting the date/duration) at the new location. This is basically, completely opposite of what we were told/sold.

It is no wonder that Justin G., our sales associate no longer works for Revamped. And, once the system was installed, it was very problematic from time-to-time. Several visits from Revamped and ADT technicians to resolve problems and replace/add hardware to stabilize the system was necessary. Several online, interactive, troubleshooting sessions were necessary to get cameras back online, and get parts of the system (alarm and automation) behaving and operating normally.

So, at this time, we have ~$2250 in alarm/automation system installed that is basically worthless to us moving forward. Revamped has *NO PRESENCE* in Cincinnati, Ohio where we are moving, so they can do nothing about the relocation, at all. We are also on the hook for ~ $1300 in cancellation fees. Shame on Revamped for allowing misleading sales practices from their associates.

Also, shame on ADT (my next stop with BBB) for allowing these practices from their 3rd party vendors. At this point, I am currently getting the finger-pointing game and getting bounced around from ADT customer service, Revamped Customer Service, ADT relocation department and random supervisors here and there.

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Review
#1704706 Review #1704706 is a subjective opinion of poster.
Service
Adt Customer Care
Pros
  • Service was fine until i tried to cancel
  • Service guys are always good
Cons
  • Very poor customer service
  • Account manager unable to resolve issue
  • Didnt follow through on making the contract null and void
Reason of review
Return, Exchange or Cancellation Policy
Loss
$875
Preferred solution
Make the contract null and void like we were assured it would be.

ADT and defenders are one, Adt will say its defenders to goto, and cefenders will say its ADT .This alarm company target the elderly.

1.0
Details
MY CONDO BROKEN INTO STOLEN WERE ITEMS CANNOT BE REPLACED INVESTIGATION MY CONDO INSURANCE AND POLICE CONCLUSION THAT ADT FAILED TO PROTECT ME. adt disconnected my service then started playing games, having defender calling me to collect money, playing wrong and strong, .here I am out 2800.00 dollars on equipment collecting dust. and these bottom Facepalm Feeders bullying me an elderly woman disable thinking I am alone . This is not right, then they having collection calling me up. I WAS TOL,D TO BRING A LAWSUIT AGAINST DEFENDER AND ADT.FOR FRAUD , AND FALING TO PROTECT ME.. ADT AND DEFENDERS KEEP ON KEEPING ON , YOU CLIMBING UP THE WRONG TREE,
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1 comment
Atha
#1780565

Hello- We are sorry to hear of the break in that occurred. We are disappointed to hear of the experience that you have had.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post.

Review
#1713405 Review #1713405 is a subjective opinion of poster.
Product
Adt Security System
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Full refund

Contact ADT Customer Service

Website:
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

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1.0
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I called your company this evening to try to explain my unfortunate situation. I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I...
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2 comments
Anonymous
#1781947

Go online and get the phone number of the administratve ofgice in Florida. They always say they cannotndo anything

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Review
#1714318 Review #1714318 is a subjective opinion of poster.
Cons
  • Contract
Reason of review
Poor customer service
Preferred solution
Full refund