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BEWARE and STAY AWAY from ADT
BEWARE and STAY AWAY from ADT. This is the most unscrupulous company I have ever dealt with in my entire life. If it were possible I'd rate them negative ZERO stars because the one star you are forced to give them on all the rating sites is much too good for them. I...
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StrongEagle
StrongEagle

They are the worst! Signed on with ADT to receive monthly monitoring. System Installed by Defender (ADT certified contractor). July 2018 First Service to troubleshoot cloud li...

Anonymous
Lorrie Dockins

I'm finally getting out of my contract by paying off early. After giving my 30 day notice they took my payment out on Aug 23, and then took it out again on Aug 25. I quess the...

1.0
#1340882
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Resolved
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
Horrible - I had a broken ankle so I could not see what "Caleb" from ADT was doing. Every door/window was done VERY SLOPPY. DId not clean latex from the old security system. Did not take all old security sensors off. Put new sensors where ever was the least amount of...
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Anonymous
mikex

As you can see, ADT answers my complaint above - but THEY NEVER FOLLOW UP - NOBODY WILL CALL ME TO RESOLVED THIS SITUATION - THEY JUST POST THE ABOVE MESSAGE TO MAKE IT LOOK L...

Anonymous
mikex

Here is how ADT provides "customer suport". They have a guy named Rob Sladden leave a message for me and then he will not return any calls. How is that for customer service AD...

3.2
I liked
  • System works well
I didn't like
  • Quality of installation
  • Customer service
  • Lies told by installer
#1348226
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ADT - Opportunist
ADT - Opportunist
My husband and I was considering to canvass for a home security alarm. Sept 14, 2018, I called ADT to inquire about their service. I explained to the agent on the phone that we are just shopping around to check which one works for us. She said she can send someone to...
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ADT
ADT

Hello PrimarySunBear722 - We are truly troubled to learn of your experience with the installation of your ADT services. ADT sincerely apologizes to you, for the lack of follow...

EliteWhale
EliteWhale

I feel ADT’s “customer service has become “company service”. I am sorry for your aggravation. I empathize.

1.0
#1369291
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ADT - Forged signature, Tech Lied about price & 90 day money back guarantee.
My husband called ADT to inquire about starting service. ADT suggested we have a tech come out and see the house and discuss our options. Our house is a new construction and already had hardwired honeywell sensors. The tech came out on 12/27/18 at 3pm. My husband was...
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Anonymous
Anonymous

Hey something completely similar happened to me with their contractor, Defenders, in Colorado. I am looking at legal action- this could fall under both false advertising and f...

Anonymous
Anonymous

Hey something completely similar happened to me in Colorado. I am looking at legal action- this could fall under both false advertising and fraud. I suggest you start with fil...

1.0
I didn't like
  • Bait and switch
  • Lack of ethics
  • Sales people
#1440256
Reply to reviews
ADT - Does becoming BIG equal apathy toward customers?
ADT - Does becoming BIG equal apathy toward customers?
This "service" does what it's suppose to do....HOWEVER, ADT offers services at a premium cost to customers for monthly monitoring while other companies offer their customers MORE VALUE with greater volumes of equipment in startup plans than ADT such as more sensors,...
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ADT
ADT

Hello UniformRiverTurtle177 - We are sorry to learn that the service has lost a bit of value for you,a nd appreciate your feedback. ADT does not price match external offers, t...

4.0
I liked
  • Adt customer service number
I didn't like
  • Pricing compared to competition
#1361990
Reply to reviews
I have a trouble signal on one of my windows that is causing my alarm to sound randomly all day long. Yesterday tech support talked me through resetting my alarm system and bypassing the troubled device. It didn’t solve the problem. They needed to make a technician...
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ADT
ADT

Hello-We apologize for any trouble this has caused. Please email our team at AlwaysThere@adt.com and we will be happy to review and assist. Thank you. -Gabe

Anonymous
Anonymous

So terminate it. But do it in writing and serve via Certified Mail Return Receipt Requested ; nothing else will do and you'll have signed, dated proof of receipt. Do not call,...

2.0
#1450122
Reply to reviews
Resolved
I was wondering if the battery in my smoke detector needed to be changed. I went on line to see how to tell and what battery it may be. When I looked at pulse I noticed that it was not operating. I also noticed that I could not bring up any history about my system. I...
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Anonymous
Clary

Just to update. I have exchanged emails with Gabe at ADT. He has issued me a credit for the months that my system was down and I have received additional information from him ...

ADT
ADT

Hello-We're sorry to hear that you are having issues with ADT Pulse. Please feel free to email us at AlwaysThere@adt.com with your account information and we'll be happy to as...

2.8
I didn't like
  • Not working since august
#1408191
Reply to reviews
Services were promised at one price, but billed at another price. Refused to pick up their equipment, said we would have to pay for 3 year contract before they pickup their equipment.
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ADT
ADT

Hello-We apologize for any miscommunication regarding your rate and would like an opportunity to review your account and your billing. Please email ADT at AlwaysThere@adt.com ...

1.0
#1450744
Reply to reviews
Well for starters I have been with this company for 10 years!!!!! a few years back i got rid of my home phone service. So with that gone my system was not being monitored. I did call to cancel the service and they recommended i let the service guy come out for some...
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ADT
ADT

Hello. We apologize for any difficulties you have had with your account. Please feel free to email ADT at AlwaysThere@adt.com with your account information, we would be happy ...

1.4
I liked
  • Service guys are always good
I didn't like
  • Customer service is horrible
#1429387
Reply to reviews

Contact ADT

Mailing Address:
ADT LLC dba ADT Security Services
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
More
called for new service. ad says equip. free. confirmed by sales rep.100 visa . 99.00 install. 27 monthly ... Bs...guy walks in door introduces self. installs device which puts holes into my walls of a new home..did not do as sales rep. Says would happen. About going...
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Anonymous
Anonymous

Hey something completely similar happened to me with their contractor, Defenders, in Colorado. I am looking at legal action- this could fall under both false advertising and f...

ADT
ADT

Hello. ADT would like to apologize for any inconvenience this may have caused. We would be more than happy to review these concerns for you if you would please email your acco...

2.0
Product
#1436613
Reply to reviews