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Adt - Opportunist
Adt - Opportunist
My husband and I was considering to canvass for a home security alarm. Sept 14, 2018, I called ADT to inquire about their service. I explained to the agent on the phone that we are just shopping around to check which one works for us. She said she can send someone to...
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ADT
ADT

Hello PrimarySunBear722 - We are truly troubled to learn of your experience with the installation of your ADT services. ADT sincerely apologizes to you, for the lack of follow...

EliteWhale
EliteWhale

I feel ADT’s “customer service has become “company service”. I am sorry for your aggravation. I empathize.

1.0
#1369291
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Adt - Does becoming BIG equal apathy toward customers?
Adt - Does becoming BIG equal apathy toward customers?
This "service" does what it's suppose to do....HOWEVER, ADT offers services at a premium cost to customers for monthly monitoring while other companies offer their customers MORE VALUE with greater volumes of equipment in startup plans than ADT such as more sensors,...
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ADT
ADT

Hello UniformRiverTurtle177 - We are sorry to learn that the service has lost a bit of value for you,a nd appreciate your feedback. ADT does not price match external offers, t...

4.0
I liked
  • Adt customer service number
I didn't like
  • Pricing compared to competition
#1361990
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Adt - I would NEVER recommend
A year and a half later, some cameras still don't work. Had a vandalism issue and I had been paying for a service that wasn't even working and my building and business suffered loss. Was given a one time free tech check and the tech told me the entire system was...
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ADT
ADT

Hello - We're sorry to learn of the trouble you've experienced with the system and service, as well as the lack of follow up you've received regarding your installation concer...

Anonymous
Anonymous

Oh, ouch. A THREE YEAR contract ? Who does that ? What an error of logistics. I'd be busy sticking pins in that group if that happened to me. I'm a cranky old businessman who ...

2.6
#1353361
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Adt - Horrible Installation - cannot believe they will not fix to satisfy customer
Adt - Horrible Installation - cannot believe they will not fix to satisfy customer
Adt - Horrible Installation - cannot believe they will not fix to satisfy customer
Adt - Horrible Installation - cannot believe they will not fix to satisfy customer
Horrible - I had a broken ankle so I could not see what "Caleb" from ADT was doing. Every door/window was done VERY SLOPPY. DId not clean latex from the old security system. Did not take all old security sensors off. Put new sensors where ever was the least amount of...
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Anonymous
mikex

As you can see, ADT answers my complaint above - but THEY NEVER FOLLOW UP - NOBODY WILL CALL ME TO RESOLVED THIS SITUATION - THEY JUST POST THE ABOVE MESSAGE TO MAKE IT LOOK L...

Anonymous
mikex

Here is how ADT provides "customer suport". They have a guy named Rob Sladden leave a message for me and then he will not return any calls. How is that for customer service AD...

3.2
I liked
  • System works well
I didn't like
  • Lies told by installer
  • Quality of installation
  • Customer service
#1348226
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BEWARE and STAY AWAY from ADT
BEWARE and STAY AWAY from ADT. This is the most unscrupulous company I have ever dealt with in my entire life. If it were possible I'd rate them negative ZERO stars because the one star you are forced to give them on all the rating sites is much too good for them. I...
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StrongEagle
StrongEagle

They are the worst! Signed on with ADT to receive monthly monitoring. System Installed by Defender (ADT certified contractor). July 2018 First Service to troubleshoot cloud li...

Anonymous
Lorrie Dockins

I'm finally getting out of my contract by paying off early. After giving my 30 day notice they took my payment out on Aug 23, and then took it out again on Aug 25. I quess the...

1.0
#1340882
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Adt - Not Satisfied
I am not satisfied with the process. I do think that they miss train the technicians and I do respect their work as they do a lot. PLEASE DO NOT GO FOR IT THEY WILL LEAVE A BIG HOLE ON YOUR WALL!! it’s expensive and there’s a 3 year contract. Very sad. huh. Now I have...
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ADT
ADT

Hello - We appreciate you reaching out to us, and for reporting your concerns with installation and our terms of service. Our agreements are a standard of 36 months in all sta...

1.3
#1340755
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Adt - We were promised two rebate checks which never arrived
Adt - We were promised two rebate checks which never arrived
Adt - We were promised two rebate checks which never arrived
Adt - We were promised two rebate checks which never arrived
Adt - We were promised two rebate checks which never arrived
As part of an ADT promo, we were promised immediate installation reimbursement in the amount of $100 plus a $252 (approx) rebate to cover the first year discount. We received neither. The salesman no longer works for ADT and has been unable to help us. When the...
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ADT
ADT

Hello. I apologize for this frustrating experience and we'd like to review these concerns further to help. At your convenience, could you please email us your name, phone numb...

#1194157
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Don't Use ADT
I have been a loyal ADT customer for over 20 years. On December 13, 2016, my alarm went off early in the morning. It was a false alarm. I called ADT. The representative gave me misinformation which resulted in a $301.30 electrical damage bill. Below is a picture the...
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2.5
#973511
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Poor service form ADT- being charged for engineer call out, when I wasnt informed
Poor service form ADT- being charged for engineer call out, when I wasnt informed
Dear ADT, this is with reference to Poor customer service provided by your company. 1) I had a Routine Inspection booked with your company dated 06 October 2016, for which I had taken a day off and had to cancel my clinic at Mount Vernon Hospital. As the engineer...
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I liked
  • Unsatisfactory
I didn't like
  • No empathy canned responses
  • Misleading representatives
  • Unethical business practices
#953084
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Contact Adt

Mailing Address:
ADT LLC dba ADT Security Services
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
More
Adt - Lies, Theft and Stupidity
Adt - Lies, Theft and Stupidity
So, back late last year my dad had started talking about wanting to get a security system installed. In January my mother came across an ad from ADT for 27.99 a month and 15 sensors included. She did not read the fine print that the 15 sensors only apply to a hard...
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Anonymous
Anonymous

Ok ... so.., ammm nothing happened with ron, Samuel Stephanie Emmanuel or Kiki and your moms stuck with the equipment I'm assuming I got lost

Anonymous
Anonymous

I dont have the attention span to read that...

1.3
I liked
  • Ron trying to help
I didn't like
  • That no one will actually fix this
#869713
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