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I justlost my job of 36 years I have been with adt since they bought out brinks. I asked to be released temporarily from my commitment for several months. My commitment is till November. I was rejected. I will pay until nov then cancel. Instead of temporarily losing $...
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ADT
ADT

Hello. We apologize for any trouble this has caused for you. We sympathize with your situation and would like an opportunity to help. Please email us at AlwaysThere@adt.com. P...

ADT
ADT

Hello. We apologize for any inconvenience you are experiencing. We sympathize with your sitaution and would like to help. Please email ADT at AlwaysThere@adt.com and we will b...

1.0
#1452285
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Services were promised at one price, but billed at another price. Refused to pick up their equipment, said we would have to pay for 3 year contract before they pickup their equipment.
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ADT
ADT

Hello-We apologize for any miscommunication regarding your rate and would like an opportunity to review your account and your billing. Please email ADT at AlwaysThere@adt.com ...

1.0
#1450744
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I have a trouble signal on one of my windows that is causing my alarm to sound randomly all day long. Yesterday tech support talked me through resetting my alarm system and bypassing the troubled device. It didn’t solve the problem. They needed to make a technician...
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ADT
ADT

Hello-We apologize for any trouble this has caused. Please email our team at AlwaysThere@adt.com and we will be happy to review and assist. Thank you. -Gabe

Anonymous
Anonymous

So terminate it. But do it in writing and serve via Certified Mail Return Receipt Requested ; nothing else will do and you'll have signed, dated proof of receipt. Do not call,...

2.0
#1450122
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ADT advertises $99 installation which includes 15 windows or doors alarmed, 2 remotes and $27.99 a month monitoring. There is a long laundry list of items that allow them to tell you why you can't actually get that advertised package. Of course they don't tell you that...
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ADT
ADT

Our apologies for any confusion regarding your installation. Based on the scenario you have related, you may have contacted an independent ADT authorized dealer to perform the...

#1447098
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Be advised that I will be filing a lawsuit against ADT and defender security if I am not released from my contract. I have filed a complaint with the California attorney general's office, will be filing an additional formal complaint with the FCC and will be filing...
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Anonymous
Anonymous

QUOTE : "this is clearly a pattern of behavior with ADT". No, it is not. It is YOUR case. Don't try to speak for millions of others, stick with YOUR business and you may have ...

Anonymous
Anonymous

Yawnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn No one cares loser.....

1.0
#1444454
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ADT - Forged signature, Tech Lied about price & 90 day money back guarantee.
My husband called ADT to inquire about starting service. ADT suggested we have a tech come out and see the house and discuss our options. Our house is a new construction and already had hardwired honeywell sensors. The tech came out on 12/27/18 at 3pm. My husband was...
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Anonymous
Anonymous

Hey something completely similar happened to me with their contractor, Defenders, in Colorado. I am looking at legal action- this could fall under both false advertising and f...

Anonymous
Anonymous

Hey something completely similar happened to me in Colorado. I am looking at legal action- this could fall under both false advertising and fraud. I suggest you start with fil...

1.0
I didn't like
  • Lack of ethics
  • Sales people
  • Customer service
#1440256
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ADT - Terrible Service

The Few times that I've called ADT, there is always a long wait time to talk to an actual person. I've been charged 0ver $65 a month for the System and one video camera. It took forever to cancel the service and later I received a phone call telling me that they could reduce the monthly monitoring fee to $35 a month, WOW !!! That confirms that I have overpaid for many years and whenever trying to contact them, all calls took over 35 mins to connect to a person. Not recommended at all !!
#1440161
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called for new service. ad says equip. free. confirmed by sales rep.100 visa . 99.00 install. 27 monthly ... Bs...guy walks in door introduces self. installs device which puts holes into my walls of a new home..did not do as sales rep. Says would happen. About going...
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Anonymous
Anonymous

Hey something completely similar happened to me with their contractor, Defenders, in Colorado. I am looking at legal action- this could fall under both false advertising and f...

ADT
ADT

Hello. ADT would like to apologize for any inconvenience this may have caused. We would be more than happy to review these concerns for you if you would please email your acco...

2.0
Product
#1436613
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I moved and needed to cancel service with ADT. I had been with them for two years. They told me I could have service moved but did not tell me they would start a new three year contract. I went ahead and had service transferred instead of canceling. What a mistake. I...
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ADT
ADT

Hello. ADT would like to apologize for any inconvenience this has caused. We would be happy to review these concerns for you if you would please email your account information...

1.0
#1433723
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Contact ADT

Mailing Address:
ADT LLC dba ADT Security Services
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
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Well for starters I have been with this company for 10 years!!!!! a few years back i got rid of my home phone service. So with that gone my system was not being monitored. I did call to cancel the service and they recommended i let the service guy come out for some...
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ADT
ADT

Hello. We apologize for any difficulties you have had with your account. Please feel free to email ADT at AlwaysThere@adt.com with your account information, we would be happy ...

1.4
I liked
  • Service guys are always good
I didn't like
  • Customer service is horrible
#1429387
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