filters
state:
Show
city:
Show
product:
Show
We canceled our service in April and keep getting billed. We contacted them multiple times and were promised a refund but keep getting bills each month. We used their service for years past our contract length, so that's not the issue. It's that they just won't stop...
Read more
#1307360
Reply to reviews
First call: When calling ADT, make sure you are the one who signed their contract, even though they are given verbal permission to speak with someone else to handle the account. That especially goes for those who are hard of hearing. Oh, and know your passcode. Don't...
Read more
2.6
I didn't like
  • Being told incorrect account information
#1302770
Reply to reviews
I have owned this home for 8 weeks as of this writing. In that time ,door to door "authorized representatives" have knocked on my door 4 times! I tell them every time I am not interested, but they are such jerks, I always end up closing the door in their faces. The...
Read more
#1300303
Reply to reviews
I made the phone call to ADT about a home security system and was sold what I thought was a plan whereby I paid 54.95 per month for three years for a monitored service with cameras internally. I now have a bill for an installation cost of $2195 which is in addition to...
Read more
1.0
Leederville, Western Australia
I didn't like
  • Unethical billing and staff
#1299639
Reply to reviews
Called adt for new install. Was charged over 5k. Monitoring is far more expensive than other companies. Just found out 3 mos later that adt did not do install or billing. They farm it out to a 3rd rate 3rd party. You have to deal with them with any issues. Horrible...
Read more
2.1
#1297094
Reply to reviews
Ten years ago they came and installed a cell transmitter, then a couple of years ago they came and installed an upgrade (for 3/4 g). I've had problems ever since. Installed one replacement battery; may need another. When my system stopped working last week I went down...
Read more
#1296334
Reply to reviews
This company is a joke. They installed an alarm system in my basement on Saturday, 6/23. My husband had contacted them from an advertisement in the newspaper that had very specific details as to what was included in a service that would charge $27.99 monitoring fees...
Read more
1.0
I didn't like
  • Poor technical service
  • Unethical
#1296109
Reply to reviews
I cancelled my service. I had been a customer for about 7 years; cost has risen to about $70 monthly. I chose another provider and when I called their team to cancel they tried to keep me by offering a reduced monthly bill. Frankly, they should have already reached out...
Read more
#1294658
Reply to reviews
ADT would give us a monthly message that we they did receive a test signal from our system. I assumed it was what they were referring to was the monthly check of all the windows and doors of our home. After a few months I noticed an error message would occasionally...
Read more
2.2
#1291809
Reply to reviews
called no help what so ever again 100 words so much balony xxxxx xxxxx xxxxxxx xxxxxxx xxxxxx xxxxxx xxxxxxx xxxxxx xxxxxx xxxxxx xxxxxxx xxxxxxxx xxxxxxxx xxxxxxx xxxxxxx xxxxxxxx xxxxxxxx xxxxxxxxx there were three little bears papa bear momma bear and baby bear and...
Read more
#1291728
Reply to reviews