Latest review first
I justlost my job of 36 years I have been with adt since they bought out brinks. I asked to be released temporarily from my commitment for several months. My commitment is till November. I was rejected. I will pay until nov then cancel. Instead of temporarily losing $...Read more
Services were promised at one price, but billed at another price. Refused to pick up their equipment, said we would have to pay for 3 year contract before they pickup their equipment.Read more
I have a trouble signal on one of my windows that is causing my alarm to sound randomly all day long. Yesterday tech support talked me through resetting my alarm system and bypassing the troubled device. It didn’t solve the problem. They needed to make a technician...Read more
ADT advertises $99 installation which includes 15 windows or doors alarmed, 2 remotes and $27.99 a month monitoring. There is a long laundry list of items that allow them to tell you why you can't actually get that advertised package. Of course they don't tell you that...Read more
Be advised that I will be filing a lawsuit against ADT and defender security if I am not released from my contract. I have filed a complaint with the California attorney general's office, will be filing an additional formal complaint with the FCC and will be filing...Read more
My husband called ADT to inquire about starting service. ADT suggested we have a tech come out and see the house and discuss our options. Our house is a new construction and already had hardwired honeywell sensors. The tech came out on 12/27/18 at 3pm. My husband was...Read more
ADT - Terrible Service
The Few times that I've called ADT, there is always a long wait time to talk to an actual person. I've been charged 0ver $65 a month for the System and one video camera. It took forever to cancel the service and later I received a phone call telling me that they could reduce the monthly monitoring fee to $35 a month, WOW !!! That confirms that I have overpaid for many years and whenever trying to contact them, all calls took over 35 mins to connect to a person. Not recommended at all !!
called for new service. ad says equip. free. confirmed by sales rep.100 visa . 99.00 install. 27 monthly ... Bs...guy walks in door introduces self. installs device which puts holes into my walls of a new home..did not do as sales rep. Says would happen. About going...Read more
I moved and needed to cancel service with ADT. I had been with them for two years. They told me I could have service moved but did not tell me they would start a new three year contract. I went ahead and had service transferred instead of canceling. What a mistake. I...Read more
Well for starters I have been with this company for 10 years!!!!! a few years back i got rid of my home phone service. So with that gone my system was not being monitored. I did call to cancel the service and they recommended i let the service guy come out for some...Read more
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