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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Deceptive Practice!For those of you who have or about to have the ADT Pulse System installed, arming it in the “Stay” mode using your smart mobile device app, you do not have security of “No Delay Entry” arming. If you have this system installed, you and your family are seriously at risk and you probably wasn’t informed of this during the sale of this service. I found this anomaly shortly afterwards or rather a couple months of having the system installed. One morning I accidentally opened the garage door while the system was armed and went into the garage and returned and the alarm did not trigger. At first, I’m thinking maybe the system malfunctioned, so I tested the system with other zones and found the same problem with all zones that there is a 45 second delay before the alarm is triggered. Not knowing what the problem was I got in touch with the sales rep and informed him of the problem. Long story short, I began working with several entities in the ADT organization to try to rectify this problem, trying to get them to understand that this delay in triggering the alarm is a problem if there is an intrusion and you and your family are asleep. Believe it or not, I had several folks try to convince me this is a normal feature. The one comment was hilariously stupid I might say, “if a burglar enters and is trying to disarm the system and have not done so within the 45-seconds the arm will trigger and awaken you”. After several of these conversations I began to realize they were trying to cover up something and that is the Pulse system was engineered flawed and there was no way overcome this problem if arming the system in the “Stay mode" with the mobile app. Their only suggestion was to arm the system using a series of manual commands from the secondary panel that was installed with the system or a tertiary panel that they will install in another location or with a key fob, all of which they will provide.Their offer of additional equipment to overcome this problem I declined because the last thing I wanted was additional or outdated equipment in my house or to carry around a key fob when I specifically asked for a system that I can manage using my mobile devices. After this went on for a couple weeks and they didn’t offer a better solution, I began inquiring about their 6-month customer satisfaction guaranty and this is where it got ugly. They tell me this problem doesn’t fall under the satisfaction agreement and that I would be obligated for 75% of the remainder of the contract.The bigger problem here is the customer is not made aware of this upfront during sales or installation. So, what does all this means to the average customer; YOUR HOME AND FAMILY IS NOT SECURE IN THE "Stay Mode" using the smartphone app!
1.7
Details
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Chronic ADT Failures jeopardize health & safety of Spectrum patients and staff
Senior Executives at reputable companies welcome customer feedback and use this information to: 1. Improve the quality of their products and services 2. Improve the underlying people, process and technology 3. Strengthen the partnership with the customer by becoming a...
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Most Helpful
Review
#1458644 Review #1458644 is a subjective opinion of poster.
Service
Adt Customer Care
Pros
  • Helpfulness of newly assigned regional general manager
Cons
  • Sales
  • Will not allow me to cancel
  • Unethical billing and staff
Reason of review
Bad quality
Loss
$73400
Preferred solution
Immediate release from all ADT service contracts
Tags
  • Lack of service after sale
  • support delay
  • Service Failed
  • Contract Breach
  • Escalation Process Missing
  • Outdated Equipment
I had been a loyal customer for over 18 years and had my account set up on automated debit. I started my contract with a landline phone and eventually disconnected with my phone carrier and so I switched to have my alarm system to be linked to my cell phone...
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1 comment
Machele
#1787244

In the future, you might wish to reconsider using a debit card entirely for anything or allowing anyone to automatically take monies from your bank account. Rather dangerous, as you can appreciate now.

As to ADT, it appears they are saying you are partially negligent in not testing the system monthly and, if you had would have found out the system was out of whack.

At this point, probably nothing you can do regarding a refund other than what they offered, so find another security company if you really need one. Just remember, just because auto payment is easy, doesn't mean it is a safe way to pay bills.

Review
#1727064 Review #1727064 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Blaming the customer for their mistakes
  • Awful customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • Epic Fail

ADT review: Watch your bank account closely

1.0
Details
ADT pulled two payments in one month only days apart from each other. I called to resolve this and get a refund of the $500+ they took from me. It has been nearly a month and nothing.
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1 comment
Atha
#1785207

Hello- We are disappointed to hear that you have not received the refund. We are happy to look into this with you.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and post.

Review
#1721976 Review #1721976 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
This is a new post. I have been working with a guy named Mark at Defender. One of the many complaints I have is the keypad is in the bedroom. The sound cannot be turned down and the light does not dim. The first technician that came out told me the volume could not be...
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1 comment
Atha
#1785205

Hello- We are disappointed to hear of your experience. We are happy to help you.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post as well.

Review
#1721724 Review #1721724 is a subjective opinion of poster.
Service
Adt Installation
Cons
  • Quality of equipment
  • Do not care about customer satisfaction
  • Misleading sale tatics
Reason of review
Bad quality
Loss
$1200
Preferred solution
If I cannot get the panel that I was told I would get at installation then I want to cancel my contract or cut my contract to 6 months and they can come and get their $8000 investment that they wrote on my proposal. Wow $8000.00 for that! Yeah right.
Tags
  • shady cheapequipment stayaway
I started having problems, with ADT system in 6/19 and still having problems and it 11/19. The tech said the telephone system, and the tech from telephone systerm said, it a ADT problem. My phone works, but my ADT isn't working, but ADT want me to pay 107.00 dollars...
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1 comment
Atha
#1783439

Hello- Thank you for being a long time customer of ADT's. We are disappointed to hear of the experience that you have had and sorry to hear of the system issues. Please reach out to us at alwaysthere@adt.com for assistance.

Review
#1718745 Review #1718745 is a subjective opinion of poster.
1.2
Details
My story goes back to day one, beginning with the billing and information I provided, getting lost. Apparently when other companies(Safe streets), are working in tandem to sign up customers, information, particularly credit card and direct withdrawing get lost. I...
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1 comment
Atha
#1781970

Hello- We're sorry for your troubles. May we have your phone number and the address associated with your system, along with a detailed issue description emailed to AlwaysThere@adt.com so that we can further review and assist?

Thank you. - Mazen

Review
#1716289 Review #1716289 is a subjective opinion of poster.

ADT review in Tampa, Florida: DO NOT USE< RUN as fast as you can

1.0
Details
Overselling, lying,,overcharging, most unprofessional company ever, too late to get out of contract, billing is not never accurate, count on spending hours on the phone to correct
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1 comment
Atha
#1781969

Hello- We're sorry for your troubles. May we have your phone number and the address associated with your system, along with a detailed issue description emailed to AlwaysThere@adt.com so that we can further review and assist?

Thank you. - Mazen

Review
#1716075 Review #1716075 is a subjective opinion of poster.
1.0
Details
I called your company this evening to try to explain my unfortunate situation. I signed up for a 3 year contract with ADT and have diligently paid my bills on time despite the patchy service that I have received with your company. The plan was to stay safe and hence I...
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2 comments
Anonymous
#1781947

Go online and get the phone number of the administratve ofgice in Florida. They always say they cannotndo anything

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Review
#1714318 Review #1714318 is a subjective opinion of poster.
Cons
  • Contract
Reason of review
Poor customer service
Preferred solution
Full refund

ADT and defenders are one, Adt will say its defenders to goto, and cefenders will say its ADT .This alarm company target the elderly.

1.0
Details
MY CONDO BROKEN INTO STOLEN WERE ITEMS CANNOT BE REPLACED INVESTIGATION MY CONDO INSURANCE AND POLICE CONCLUSION THAT ADT FAILED TO PROTECT ME. adt disconnected my service then started playing games, having defender calling me to collect money, playing wrong and strong, .here I am out 2800.00 dollars on equipment collecting dust. and these bottom Facepalm Feeders bullying me an elderly woman disable thinking I am alone . This is not right, then they having collection calling me up. I WAS TOL,D TO BRING A LAWSUIT AGAINST DEFENDER AND ADT.FOR FRAUD , AND FALING TO PROTECT ME.. ADT AND DEFENDERS KEEP ON KEEPING ON , YOU CLIMBING UP THE WRONG TREE,
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1 comment
Atha
#1780565

Hello- We are sorry to hear of the break in that occurred. We are disappointed to hear of the experience that you have had.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post.

Review
#1713405 Review #1713405 is a subjective opinion of poster.
Product
Adt Security System
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Full refund

Stay Away from bulldogsecurityservice.com/ ADT

Last week I was looking around the security system for my new house which I brought in Austin. I got referral from Alice (Real estate agent, included in this email) to reach out "Sarah Mendoza". I called Sarah for security system inquiry after initial discussion, Sarah told me ADT is running a promotion for $100 gift card for new customer. She need my SSN to see if I qualify for it. I gave my SSN, ADT ran hard credit inquiry on my account. This inquiry has affected my credit score negatively. I have requested Sarah to help me here to resolve those issues but i am not getting proper help. Would you please look into this to resolve this issue? I never authorized credit check on my account.
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1 comment
Anonymous
#1780561

Hello- We are disappointed to hear of the experience that you have had. Please reach out to us at alwaysthere@adt.com.

Please provide us with your phone number and address. Please also include your post.

Review
#1712531 Review #1712531 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact ADT Customer Service

Website:
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

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ADT review in Tinley Park, Illinois: Stay away

I am getting daily phone calls (at least 2) from ADT. They are harassing me.
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1 comment
Anonymous
#1779244

Hello- We are sorry to hear of the frequent phone calls. We are happy to add your phone number to our Do Not Contact list.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number.

Review
#1710646 Review #1710646 is a subjective opinion of poster.