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ADT - We were promised two rebate checks which never arrived
ADT - We were promised two rebate checks which never arrived
ADT - We were promised two rebate checks which never arrived
ADT - We were promised two rebate checks which never arrived
ADT - We were promised two rebate checks which never arrived
ADT - We were promised two rebate checks which never arrived
As part of an ADT promo, we were promised immediate installation reimbursement in the amount of $100 plus a $252 (approx) rebate to cover the first year discount. We received neither. The salesman no longer works for ADT and has been unable to help us. When the...
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ADT
ADT

Hello. I apologize for this frustrating experience and we'd like to review these concerns further to help. At your convenience, could you please email us your name, phone numb...

#1194157
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ADT wrote a contract for ADT's finance of my equipment and installation over the 60 months contract period, then set up the billing incorrectly, auto-debited $700 from my checking in violation of the contract and then failed to straighten out the situation after...
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2.3
I liked
  • Servicemen that came to the home
  • Pulse security system
I didn't like
  • Disorganized
  • Unethical billing and staff
  • Inept billing procedure
#1193933
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The installing company, Defenders Security, is causing ADT to get a very bad name. I never thought I would go through this with ADT. When I set up installation I was told the $99.00 install fee would not be charged until installation and I could even pay it with...
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2.0
I didn't like
  • Defender security
#1190956
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This company uses bait and switch with their $19.95 offers. You get the impression that a rebate of $100 will be sent to you. Later you get an e-mail from an unprotected site (as stated by warning on yahoo mail) that they will send you the rebate after you send them a...
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#1190478
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We had to get a security system for new house in order to get insurance. We tried a self installed system which didn't work. We then had to call ADT. We have no internal cameras. We have no monitoring of external camera. We have no window alarms. We have only three...
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ADT
ADT

Hello. I apologize for this frustrating experience and would like to help. Please email us your phone number or address for where the service is located to AlwaysThere@adt.com...

1.7
I didn't like
  • Contract lock in for three years
  • Product and the ridiculous contract rules
#1189464
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ADT - Not a good service

Not a good service Over charge you a cancellation beware
#1189345
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Supposedly they offer a 6 month satisfaction guarantee, however, a few months into my contract, I called to cancel my service because I wasn't satisfied. I was told my satisfaction didn't matter and there was nothing they could do for me but send a service person out...
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ADT
ADT

Hello. I'm sorry for this frustrating experience in regards to your request for discontinuing the services. At your convenience, could you please email us your phone number or...

2.0
I didn't like
  • Lies customer service lack of action
  • Customer services
#1189340
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This company is very unprofessional and misleading. Stay away from them as much as possible. I'd rather stand guard for security protection than get Adt. Yes they always there, there to take your money and screw you over with all the unwanted products that work half...
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1.0
#1186869
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I went through the same thing. I cancelled my service the next day of getting it. They told me I would be receiving my refund in 3 to five business days. I waited two weeks and still haven't received my money. I called back and was informed they never processed it in...
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ADT
ADT

Hello. I apologize for the delay in receiving your refund. If you're still having issues with this, could you please email us your name, phone number and address associated wi...

1.0
#1184613
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Contact ADT

Mailing Address:
ADT Security Services, Inc.
One Town Center Road Tyco International Ltd.90 Pitts Bay Road, 2nd FloorPembroke HM 08, BermudaPhone: 441-292-8674
Boca Raton, FL 33486
Phone:
(888) 238-2727
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The sales representative misinformed me about the monthly in connection with the land phone line and I ended up with $52 instead of $28 for monthly monitoring. He also misguided me about payment for the installation. Instead of funds being taken from may bank account...
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ADT
ADT

Hello. I apologize for this experience and we'd like to review these concerns further to assist. Could you please email us your phone number and address for where the service ...

1.0
#1183954
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