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WORST COMPANY EVER!!!! DO NOT GET ADT FOR YOUR HOME!!!!!! DO NOT DO BUSINESS WITH ADT!!! I canceled my account with ADT back in June, and it is now November and they are still sending me voicemails, invoices, and threatening to send me to the debt collection agency!!...
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ADT
ADT

Hello. We apologize for any trouble this issue has caused. If you would please send your account information to AlwaysThere@adt.com, we would be happy to review. Thank you. -G...

1.0
#1399390
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Adt and safestreets transposed a signature that is not mine to a 3 year monitoring agreement and are automatically chargubg my credit card $56.50 per mpnth. Adt never installed two separate alarm systems lije a i ordered. They never told methe t by ey were sending...
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ADT
ADT

Hello Margaret- We're sorry to hear of your experience! If you could email us directly at AlwaysThere@Adt.com with the account information and the issue you are experiencing w...

#1397155
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I had 2 techs in my home who walked around and while looking at my current system asked me too many personal questions. He then kept telling me how sunsafe my home was and if something happens it's not his fault. I told him I want to utilize my existing system yet he...
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ADT
ADT

Hello. We are so sorry to hear about this experience. If you would like to email us at AlwaysThere@adt.com with your phone number and address for where the services was to be ...

1.0
I didn't like
  • High pressure sales
  • Misleading representative
#1396203
Reply to reviews
I called last month and tried to cancel my service at the end of the contract date. I was told I could not cancel for another month. I asked if I would be charged for the extra month and she said yes. I said that was not fair to charge me another month for something I...
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ADT
ADT

Hello. We're sorry for your frustrating experience with requesting to cancel your services. ADT does require 30 days notice prior to canceling which is outlined in your contra...

1.0
#1395499
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ADT could not fix the sensor on our front door for 4 months and 4 service guys. Getting out of their contract is a nightmare. I was exhausted from all the middle of night and early morning "trouble signal" calls. The front door alarm was NOT functional all that time....
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ADT
ADT

Hello. We apologize for any inconvenience that this experience caused. If you are in need of further assistance, please email ADT at AlwaysThere@adt.com. Thank you. -Gabe

1.0
I didn't like
  • There is nothing good about this company
#1393817
Reply to reviews
ADT was installed Oct 4 and by the end of the month, the burglar who had targeted me repeatedly in the past had managed to jam the alarm system to break in SEVEN more times, without alerting ADT and without notification of break-ins being sent to my email. The ONLY...
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Anonymous
GD

Having problems with our ADT system, checking what issues others are having

ADT
ADT

We are very sorry to hear of the trouble that you are experiencing. Please email us at AlwaysThere@adt.com with your account information so we may assist. Thank you. -Gabe

#1392595
Reply to reviews
Their billing is extremely fractured and it has continued on for years, so much, that we’ve had it with them double-dipping. In 2009 we signed an agreement with Alarmtec for 5 years. Before the time expired, they were bought out by Protectron. Years later that company...
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ADT
ADT

Hello. We're very sorry for your frustrating experience. We'd like to look into your concerns further to assist. Please email us at AlwaysThere@adt.com with your phone number ...

I didn't like
  • Cancellation policy and service
  • Billing practice
#1388733
Reply to reviews
They offered us a great package in the beginning then the guy come not only does he make him self at home which was insane ! But he didn’t install the cameras he spent hours installing the alarm and that’s it . The promise at gift card reimbursement but you will never...
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ADT
ADT

Hello-We apologize for any inconvenience your installation experience has caused. If you would please email your account information to AlwaysThere@adt.com we'd be happy to re...

1.0
#1387204
Reply to reviews
WAS TOLD THAT I COULD TRANSFER MY ACCOUNT TO A NEW LOCATION AND NOT HAVE TO START OVER ON A NEW CONTRACT. WHEN THE LIARS ARRIVED AT THE NEW LOCATION IN A ADT VAN I QUESTIONED THEM AND WAS TOLD THEY MERGED WITH PROTECTION ONE. I CALLED AND CONFIRMED THEY DID MERGE. THE...
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EliteWhale
EliteWhale

Are doing the same to me regarding the contract, i.e. who holds it, who’s responsible.

ADT
ADT

Hello- We apologize for your frustrating experience. When relocating to a new residence, a new contract term is always required. If there any agreed upon changes to a contract...

#1384954
Reply to reviews
On September 1, 2018, I called ADT a.k.a. ADT Defender Security System at 1-888-637-1614 to inquire if I could get a lower rate than what I am currently paying my security alarm provider. I had a very pleasant conversation with customer service representative Emanuel...
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Anonymous
WhiteKookaburra536

Thank you for your assistance. Case closed as of 10.17.18 - Refund received.

ADT
ADT

We're sorry to hear about this. If you would please email your contact information to AlwaysThere@adt.com, we'd be happy to inquire about the refund with Defender Security. Yo...

1.0
I didn't like
  • Empty promises
#1381293
Reply to reviews