I moved and needed to cancel service with ADT. I had been with them for two years.
They told me I could have service moved but did not tell me they would start a new three year contract. I went ahead and had service transferred instead of canceling. What a mistake. I was at the second address for 15 months and my job caused me to move again.
When I found out this news about the three year contract term, I told them nobody ever let me know about this 3 year requirement and I tried to negotiate. They would have none of that. I was told the cost to cancel would be $700 dollars. Instead of paying the high fee, I just transferred service and started a new contract a third time at my new townhouse.
I unexpectedly needed to move again from the new address after only 8 months and since ADT had started a third “new” contract for yet another 3 years, I was charged a termination fee of nearly $900 dollars this time. I received a letter in the mail today stating that this sum will be automatically withdrawn from my bank account in full, per ADT contract policy. I don’t remember ever hearing this, they never mentioned it when I started the contract or when I terminated it. Pretty sad way to thank a customer that was with them for over three years in total.
This sum will be withdrawn just a little while after Christmas, on the 31st of December.
Not a very happy holiday season for me after learning this bad news. :(
Product or Service Mentioned: Adt Customer Care.
Reason of review: Problems with payment.