Not resolved

I have been customer for over 20 years. I noticed that my auto billing was being charged twice as much as I should.

This had been going on since Sept 2016. I called customer service and they told me I would be credited and this was corrected- it was their fault. Last week, Feb 2017, I was checking my banking and saw that ADT was again double billing me again- since Oct 2016 I was told. Again they apologized and said they would correct.

I informed ADT this was tantamount to fraud and theft on their part since it was I who discovered this and not reported by them.

Is ADT this incompetent that after two calls to customer service they can correct this billing error they caused? When I asked for written apology they told me they only give verbal ones- what will I do with a verbal apology for something they cannot seem to correct.

Product or Service Mentioned: Adt Customer Care.

Reason of review: Problems with payment.

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