Had equipment installed on 12/10/15 unable to set upstairs key pad
Equipment wired to previous mother board,loose wires
Called and sent letter of cancellation on 12/11/15
Called back on Sunday to get time of equipment removal
Received date and time from Chrystal for Monday 12/14/15 between 11am & 3 PM.
Received Call @ 0938 from technician stating an hour away
1021 AM received call from Michael #77594 stating ADT could not honor my letter of cancellation without a signature and date
Explained A date was on letter and cancellation fax
My name and phone number @ end of letter with THanks
Stated they can't honor cancellation and will have TO BILL ME UNTIL RECEIVED.
I have voice mail of receiving cancellation with none of above mentioned
Product or Service Mentioned: Adt Installation.
Reason of review: over sale and attempting to force charges refusing to honor letter of cancellation.
Monetary Loss: $209.
ADT Pros: Quick to schedule.
ADT Cons: Crooks, No morals, Failed installation.