5300 Oakbrook Pkwy, Norcross, GA 30093, USA
Not resolved
1.8
Details
1 comment

Had system installed. Found out during inspection that system was not code compliant.

Panel was not wired in. Was supposed to be temporary but it is "installed" with a drop cord along the kitchen floor. They said they could not run the cable through the wall (I did not listen to the BS excuse). Also my old system was left in place with live wires still connected since the 24V transformer could not be found.

Customer service could do nothing for me. All they could talk about was threatening me with 75% of the 3 year contract if I cancelled.

Product or Service Mentioned: Adt Alarm System Installation.

Reason of review: Bad quality.

ADT Pros: Technician installer.

ADT Cons: I assumed they would be code compliant.

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Anonymous
#1411290

Stop calling.

That and a quarter will buy you 25 pennies.

You must handle this in WRITING ; sent via certified mail return receipt requested.

It sounds like a botched job all the way.

It is incumbent upon the provider to understand and implement current codes.

Do not give up so easily - but handle it in WRITING - you will establish an unassailable legal timeline - be polite and factual, keep it short - tell them what happened and what you want to have done about it. If nothing happens , move on to Step 2.

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