I decided to change my alarm monitoring company. I called the new alarm company in September 2016 and the new service was up and operating by 10/4/16.
My quarterly autopay to ADT had already been made on 10/1/16. I called ADT and spoke to Denisse to cancel my ADT service on 10/4/16. She said there was a cancellation fee (though my contract with ADT was expired) of 1 month charge, which is about $43.46. The refund (less the 30 day termination fee) was supposed to occur in 30 days which would make it 11/4/16.
I called ADT in late November 2015 and they said it was being processed. ADT never called me nor sent me anything.
Reason of review: No refund.
Monetary Loss: $87.
Preferred solution: Full refund.
ADT Cons: Alarm accidentally set off, Adt sometimes would call to question it.