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Call to make a payment when received bill there was nothing on the bill saying my services were turned off I called made the payment with my mother's credit card it was to be applied to what was old for the monthly payment person said everything was fine gave me the minimum of $200 to pay so what it be turned off she accidentally applied it towards another account I'm not sure what other account. I was reassured that by making the payment of $200.00 services would be on in couple of hours. However, morning came service was not on call back no one answered message was that due to the hurricanes they couldn't answer the phones call another number got a hold of somebody they gave me the run-around I just talked to him five different people that day while on hold for a half hour each time waiting for someone to come to the phone was then told that I had to wait till Tuesday the following week before Services would be turned on I called back on Tuesday and was told that there was the person that accept a payment applied it to the wrong account and therefore Services were not going to be turned back on and I would have to pay the full amount I should have paid the full amount that was but now the payment is made to some other account and they couldn't reimburse me or apply it towards the bill however the last bill I received did not say anything about my service is being turned off they just said make a payment or they could be turned off while when I got that bill I did call to make the payment before Services were turned off but they were turned off I couldn't tell from my end equipment we had I had no idea that it was not on so I spoke with Melissa and she said there's nothing we can do and I'll have somebody a supervisor call you back not today which is October

Product or Service Mentioned: Adt Account.

Reason of review: Problems with payment.

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Atha
#1388282

Hello. I apologize for this experience and would like to help.

Please email us your account info for where the service is located to AlwaysThere@adt.com and we'll review further to assist.

Thank you. -Andrew

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