See attached letter. Local ADT rep did not reply. They did not contact installer also as involved party, to resolve this problem. Now ADT keeps charging us monthly for a non-operable system.
Alarm system not properly connected to phone line. ADT should not even charge for "monitoring". Old charges should be reversed & new charges stopped. ADT should ask local installer to correct installation, & not just ignoring our complaint and keep sending bills and adding up charges.
If there is no settlement, we have to settle in court.
Am I complaining to the right department? Besides BBB, Consumer Affair, is there other Government agency overseeing Monitor System companies?
Product or Service Mentioned: Adt Installation.
Monetary Loss: $1000.