Encinitas, California
Not resolved
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AS A CURRENT CUSTOMER I DECIDED TO UPGRADE AFTER 21 YEARS AND THEY PRICEOF INSTALLATION, PARTS AND INSTALLATION WAS AGREED UPON. WHEN THEY ARRIVED THEY STOLE ITEMS FROM MY HOME THAT BELONG TO MY PRIOR SECURITY SYSTEM WITHOUT HAVING EVEN AGREED UPON THE CONTRACT WHEN I ASKED QUESTIONS. PLEASE GET THE CONTRACTS BEFORE THEY EVEN COME TO YOUR HOME AND HOLD YOU HOSTAGE FOR AN ADDITIONAL 1700.00 USD. THIS SEEMS TO BE THE PRACTICE OF A LOT OF SECURITY COMPANIES STATING THE INSTALLER #2 WILL BRING THE CONTRACT WITH THEM. WHEN THE INSTALLERS SHOWED UP AT MY DOOR THEY SAID THEY DID NOT HAVE CONTRACT AND AFTER HOURS OF NOT SHOWING UP INSTALLER NUMBER ONE GAVE ME A BLANK CONTRACT , WHICH HE HAD IN HIS POSITION THE WHOLE TIME SONCE HE ARRIVED AT MY HOME. INSTALLER #2 MR. RAHMAD SHOWED UP WHEN INTO A LONG RHETORICAL CONVERSATION AND ENDED UP DOING VERLY LITTE OTHER THAN COAXING SOMEONE ELSE AS I WATCHED HIM SITTING IN MY BEDROOM DOING NOTHING FOR OVER 20 MINUTES. WHEN I ASKED WHAT WAS GOING ON INSTALLER #1 MR. RIDLEY DECIDED JUST TO WALK OFF THE JOB. AND STEALING MY PERSONAL SECURITY EQUIPMENT. CHARGES TO BE FILED. MY SYSTEM WAS DEACITVATED BEFORE THEY LEFT MY HOME. THE NEXT DAY WAS MORE OF THE SAME EXCEPT MR RAHMAD HANDED ME A BUNCH OF BOGUS RIDERS TO THE ORIGINAL DISAGREED UPON CONTRACT WHICH WOULD CHARGE ME AND ADDITIONAL 1700.00 IN ADDITION TO MY 1600.USD AGREED UPON BY THE CORPORATE SALES OFFICE AFTER OVER A 42 RECORDED PHONE CALLS THEY REFUSED TO PAY FOR ME TO STAY SOMEWHERE ELSE FOR MY OWN PROTECTION AND THEIR INSTALLERS NEVER CALLED OR RETURNED AS THEY HAD ME WAITING BY THE PHONE FOR OVER 8 HOURS DURING A FOUR DAY PERIOD. AND THEY CANCELED COMING OUT TO TAKE SOME ACTION TO RESOLVE THE MATTER. ACCORDING TO CUSTOMER SERVICE THEY CLOSED MY ACCOUNT WITHOUT NOTIFICATION OR RETURNING MY PERSONAL EQUIPMENT. I HAVE BEEN POLITE, BUT IT DOESNT SEEM TO MATER

AS MR. RAHMAD WAS VERBALLY ABUSIVE AND DENYING THE FACT THAT HE SHOWED U 3 HOURS LATE AND LEFT THE INSTALLATION FOR OVER 2.5 HOURS. I TOLD HIM I HAVE VIDEOS THAT RECORDED HIS TIMING AND LEAVING. AND THEN HE ACCUSED ME OF MODIFYING THE RECORDS TO SUIT MY NEED AND I WAS LYING THAT HE HAD WITNESSES. I AM NOT THE ONLY ONE IN THE NEIGHBORHOOD THAT HAS VIDEO SURVEILLANCE CAMERAS ACROSS THE STREET FROM MY HOME.

PLEASE THINK TWICE BEFORE BEING A VICTIM OF BAIT AND SWITCH AND LEAVING YOUR HOME IN A MESS AND WITHOUT SECUU=RITY IF YOU ARE NOT WILLING TO BE BULLIED MY ADT COMANY INSTALLERS. DO YUR HOMEWORK AND ASK FOR EVERYTHING IN WRITING A WEEK BEFORE THEY COME OUT TO DO ANY INSTALLS OR UPGRADES.

Product or Service Mentioned: Adt Alarm System Installation.

Reason of review: Poor customer service.

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