After years of using them they raised the price and I terminated them. No contract, my hardware.
They REFUSED to clear their installer code that would allow me control of my hardware again, however, said if I paid them a min. of $130. for the first 30min they would send a tech out to clear my system. I call this EXTORTION and spent the next 4 hours calling every one to include their corp (no)Customer Service who told me go pound sand in so many words...pay up the "fee" or replace your system.
They upped the price to $40. a month and the last two system alarms I have had they never even called ME must less the police station. These are the biggest rip off artist I have come across in a VERY long time. YOU pay and they do nothing in return.
Tell everyone you know to stay away from these turkeys.
Thats great, I just checked our bank account and you guessed it...they have debited my account for next month, even though I terminated the account last month and have a confirmation number. I say CROOKS!
Product or Service Mentioned: Adt Customer Care.