went online to ADT and was told that because I live in West Palm Beach Florida, that a local rep needed to contact me. I had Frank Ruggeri, of West Palm Beach ADT on Vista Park Way North, come to my home and baffle us with bull ***.
He told us he is corporate ADT (Which he is not according to ADT corporate), He sat in my home and sold us a PULSE system. My wife and I bought it by giving him a check. He gave us a 3 day right of rescission to cancel under Florida law for his services. I called him on 11/20 and left him a voicemail to cancel my services.
Frank called me back and confirmed that. Just to be safe, I went into his office on 11/22 to physically cancel any upcoming services, and I wanted my $499 check back. I met with Helene and Vicki about my file. They reassured me that Frank still had my check from over the weekend and that he wouldn't be in until 8AM (I was there at 7:30AM).
Well on 11/26 $499 dollars was taken out of my account from ADT. I called Frank and left him two emails, but got no response from him. He said he "didn't receive my emails" (according to my server he did open the emails). Frank advised me that the "we're a security company.
the right hand doesn't know what the left hand is doing". Frank also said he did not know a VICKI in his office. Helene advised me that Frank does know her and he is lying. The bottom line is that Frank is a liar, and a thief, NO ONE should trust him with their personal information and money.
Helene said "Frank most likely scanned the check and then had us return it to you" WHAT A SNAKE? I filed a criminal report with PBSO and I am filing a complaint with Tallahassee about his license.
My bank is also involved and gave me a sworn statement in this matter. I will pursue this unethical, immoral, uneducated, thief to ensure he doesn't do this anyone else.
Product or Service Mentioned: Adt Account.