State: Florida City: Tampa Clear all filters (12 of 1206 reviews match)
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What a nightmare!!! These people have lied to me, took advantage of my mother while I was away for work, completely rude, passed me off to a company that keeps hanging up on me, threatened me (Defender) and have hidden fees everywhere. They have hit my account for over...
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Anonymous
Anonymous

Then why did you sign??

1.4
#1270733
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Extremely Rude Sales Person Raymond Rosello in Riverview Florida, as soon as I said no I wasn't interested because the cost were high Raymond then proceeded to call me a liar and claim that I did have money to pay for the monthly fee of $60 per month (the audacity to...
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1.0
I didn't like
  • Sales
  • Unprofessional
  • Agressive
#1252444
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I moved into a new home and EVERY DAY a new ADT person comes, literally followed my teenage daughter into the home, and she had to slam the door in his face. Tonight I get called, during dinner of course, "Listen this isn't a sales call" BS, I tell him, drop me from...
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ADT
ADT

Hello. I'm very sorry for the concern this has caused and we'd like to investigate this further. Please email us your contact information to us, and include any additional inf...

1.0
I liked
  • Threw them out of my house years ago
  • Continue to get high pressure sales
I didn't like
  • High pressure sales
  • Lack of respect
#815200
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Long time ADT customer here, but no more. ADT talked me into wireless cellphone backup for monitoring. Went off constantly during night. ADT claimed no knowledge of why for years. Finally learned from tech it was cell being taken down at night for maintenance. ADT...
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#463058
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Over the years with ADT, was generally satisfied with their service. They were a little slow to respond to an alarm (I tested them), but otherwise okay. I recently switched to another company who was able to offer more up-to-date services. It happens. Called ADT to...
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Anonymous
ADT Customer Relations

Good Evening, my name is Dan and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your experience with our billing department once you request...

#389916
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Where do I start. My house was broken into 3 years ago. In my haste, I contacted 2 alarm companies, ADT and Brinks. They both offered nearly the same service. I decided to go with ADT, biggest mistake i have made in along time. The sale rep lied to me right off the...
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Anonymous
Anonymous

Thanks for taking the time to post this...

Anonymous
No California MOM

I agree that ADT- which appeared to be a reasonable company six years ago- is now a scam. I have paid ADT for a security system since 2008. In 2012 I moved to a rental home....

#373845
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Had system installed in Sarasota, FL yesterday by technicians who showed up late. They used "tag team" and "bait and switch" techniques to upsell me. I was told by sales that having a landline was a good thing, then told by them it was bad. That allowed them to sell...
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Anonymous
tustIknow

You must have had a dealer such as Defender Security aka "Protect Your Home". That is definitely their tactics. They sell the equipment which they make the profit from, not AD...

Anonymous
ADT Customer Relations

Good Afternoon, my name is Dan and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your experience with our company and would like to assist ...

#365874
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ADT raised rates mid stream in a three year contract for a business. Tell me what good is a contract if they can do what ever they want when ever they want to do it ?????????? I was also promised, in writing on the worthless contract two months of free monitoring for...
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Anonymous
Customer

Definitely a Dealer!! Contact your Dealer. To anyone looking to get ADT, buy straight from ADT, NOT a Dealer!

Anonymous
ADT Customer Relations

Good Afternoon, my name is Dan and I work out of ADT's Corporate Customer Relations office. I am sorry to hear about your billing concern and would like to speak with you in m...

#364385
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ADT FAILED US and many others!!
ADT FAILED US and many others!! ADT FAILED to dispatch fire rescue when our smoke detectors were going off. After our house was totalled, and 2 LOVING pets perished, the Fire Dept Investigator verified that our alarm system was operational on OUR end. He called ADT...
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Anonymous
J.G.B.

I had their service for several years, then one I decided to give them a call for a check up to see if my system was working. Well, they said it wasn\'t activated for the past...

#342656
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ADT was supposed to install a device that would allow the system to function through my wireless router rather than my home phone. After 5 failed attempts and several months of no alarm service, they offer no solution and absolutely no credit or incentive. The final...
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#337509
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