Update by user Jan 03, 2014
After the many emails back and forth, I was asked what I needed to feel secure. I said minimally an alarm that could be heard outside instead of the weak beep out of the keypad which would not inform an intruder that the alarm was set off.
I also felt there were 2 areas that needed motion sensors. I was happy that they were going to contact the service in my area as my contract was now with ADT and not Protect Your Home. Well, to my disappointment, they now could now not add a siren as the system that was originally installed would have to be upgraded to make that change and they weren't willing to do that. They were willing to install 2 motion sensors, but not the window protection that I had also asked for.
So, the fact remains, out of frustration, I didn't go through with the motion sensors, but I am so disappointed with not having a siren, I was turned off. I did talk to the people who handle the monitoring and it was suppose to be stepped up that regardless of when my alarm was set off, even if I put in the code, they would call. I accidently set my alarm off and to no surprise, I was not called. As an added note, the reason for all of this, which I made them aware of when I was first contacted is that I have had a threat on my life and my safety was of paramount concern.
Their paramount concern is taking my money and not providing me with adequate safety if there is a cost to them. They have proven that this is a numbers game and not a customer protection concern.
So I live in fear with a sub par system. SAD SAD SAD reflection on a company which holds itself out there to be a company that protects you.
Original review posted by user Jul 17, 2013
Be careful when dealing with Protect Your Home. Defender Direct evidently did the minimal install.
They offer this "great" offer to hook up your home to ADT. Well, they do hook you up, but in my case, with the minimal protection. They are an authorized dealer of ADT. My home has 3 entry door connections, 1 motion detector and a keypad.
There is no siren on the home. So, if someone were to break into my home, they would not even know that they had tripped the alarm until they were In the home as the warning comes out of the keypad, which is not even that loud. They wanted over $2300. to secure my windows which I couldn't afford.
My friend used ADT for installation directly, and they have motion detectors in every room, glass break on every window, a siren on the outside of the home, and all for no additional charge. Now, my contract with Protect Your Home has been sold to ADT. ADT was going to come out after I called them and the person said let us see what you can do. When the person called me to say they were on their way, they said they could not do anything for free.
I am wasting my money on the monthly monitoring fee for 3 years on a home that isn't secure. This was a big rip off. I made a big mistake. Don't make the same mistake.
I cannot wait for my contract with ADT to be over so I can go with another company. I am sure I am not the only ADT customer that has had this happen. Why ADT would allow this "authorized dealer" to operate in this manner is all about money and no concern for their customers. Once you realize you aren't protected, it is to late unless you are willing to pay a lot of money to secure your home.
BEWARE!!! They are bigger rip offs than would be burglars!
Product or Service Mentioned: Adt Installation.
Monetary Loss: $1800.