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Update by user Nov 26, 2014

ADT still sending me bills. They've added 1,200 in penalties. They refuse to resolve.

Original review posted by user Oct 27, 2014

The system was installed in January 2014, failed in March 2014.I phoned them repeatedly, waited 2 weeks each time for inspection.

Each time they found nothing wrong despite the burned electrical strip which they placed on top of my gas furnace near a gas hot water heater. I reported them to the Fire Marshal in the State of Louisiana. Fortunately, I discovered it before there was an explosion. I incurred over $4500 for this failed system, paid them $1500.

Also, their products are more then 10 years old. I would expect more current products for $4500.

I am a senior citizen on retirement income.Crazy how incompetent they are.

Review about: Alarm System.

I didn't like: Lack of ethics, Failed installation, Fire hazard, Antiquated products.

Review #551140 is a subjective opinion of a user.

Customer service
Price Affordability
Billing Practices
Value for money
Reason of Review / Monetary Loss Damaged or defective / $4500
Preferred solution Full refund

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ADT wouldnt ask you to contact them by leaving a comment.
to j.wayne Greenwell Springs, Louisiana, United States #892072
Certainly, this is not a forum for resolving such. I have given ADT a myriad of opportunities. Now, there only resolution will be through litigation.
Thank you for your comment.
Hello. I work with ADT's corporate office and I would like to apologize for your experience. This is very concerning and we'd certainly like to address this further with you. Please email us your contact information for where the services are located to AlwaysThere@adt.com and we'll follow up with you. Thank you. -Andrew

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