Adt - Dishonest business practices/failed system/fire hazard

Update added by user Nov 26, 2014

ADT still sending me bills. They've added 1,200 in penalties. They refuse to resolve.

Original review posted by user Oct 27, 2014

The system was installed in January 2014, failed in March 2014.I phoned them repeatedly, waited 2 weeks each time for inspection.

Each time they found nothing wrong despite the burned electrical strip which they placed on top of my gas furnace near a gas hot water heater. I reported them to the Fire Marshal in the State of Louisiana. Fortunately, I discovered it before there was an explosion. I incurred over $4500 for this failed system, paid them $1500.

Also, their products are more then 10 years old. I would expect more current products for $4500.

I am a senior citizen on retirement income.Crazy how incompetent they are.

This review is a subjective opinion of a user.
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More Review Details

Billing Practices
Value for money
Customer service
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Lack of ethics
    • Failed installation
    • Fire hazard
    • Antiquated products

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Alarm System
Review category
Home Security
review #551140 by

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Oct 28, 2014 #892006

ADT wouldnt ask you to contact them by leaving a comment.

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Oct 28, 2014 #892072 Greenwell Springs, Louisiana

Certainly, this is not a forum for resolving such. I have given ADT a myriad of opportunities. Now, there only resolution will be through litigation.
Thank you for your comment.

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Oct 28, 2014 #891821 Jacksonville, Florida

Hello. I work with ADT's corporate office and I would like to apologize for your experience. This is very concerning and we'd certainly like to address this further with you. Please email us your contact information for where the services are located to and we'll follow up with you. Thank you. -Andrew

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