Update by user Nov 26, 2014
ADT still sending me bills. They've added 1,200 in penalties. They refuse to resolve.
Original review posted by user Oct 27, 2014
The system was installed in January 2014, failed in March 2014. I phoned them repeatedly, waited 2 weeks each time for inspection.
Each time they found nothing wrong despite the burned electrical strip which they placed on top of my gas furnace near a gas hot water heater. I reported them to the Fire Marshal in the State of Louisiana. Fortunately, I discovered it before there was an explosion. I incurred over $4500 for this failed system, paid them $1500.
Also, their products are more then 10 years old. I would expect more current products for $4500.
I am a senior citizen on retirement income. Crazy how incompetent they are.
Reason of review: Damaged or defective.
Monetary Loss: $4500.
Preferred solution: Full refund.
I didn't like: Lack of ethics, Failed installation, Fire hazard, Antiquated products.