Featured on Google+ 100% full Not resolved

Update by user Nov 26, 2014

ADT still sending me bills. They've added 1,200 in penalties. They refuse to resolve.

Original review posted by user Oct 27, 2014

The system was installed in January 2014, failed in March 2014.I phoned them repeatedly, waited 2 weeks each time for inspection.

Each time they found nothing wrong despite the burned electrical strip which they placed on top of my gas furnace near a gas hot water heater. I reported them to the Fire Marshal in the State of Louisiana. Fortunately, I discovered it before there was an explosion. I incurred over $4500 for this failed system, paid them $1500.

Also, their products are more then 10 years old. I would expect more current products for $4500.

I am a senior citizen on retirement income.Crazy how incompetent they are.

Review about: Alarm System.

I didn't like: Lack of ethics, Failed installation, Fire hazard, Antiquated products.

Review #551140 is a subjective opinion of a user.

1.0
Website
Billing Practices
Price Affordability
Customer service
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $4500
Preferred solution Full refund

Had an Experience with Adt?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
ADT EMPLOYEE
Killeen, Texas, United States #1324494

THAT'S THE ADT WAY, SCREW THE CUSTOMER

ADT EMPLOYEE
Killeen, Texas, United States #1324490

ADT'S PULSE EQUIPMENT IS NOT 10 YEARS OLD, BUT THE SERVICE DEPARTMENT IS FORCED TO USED REFURBISHED EQUIPMENT IF A CUSTOMER HAS A PROBLEM.ADT TRIES TO MIX AND MATCH DIFFERANT MANUFACTURES WHICH IS NEVER GOING TO COME OUT GOOD FOR THE CUSTOMER. ADT DOES NOT CARE ABOUT IT'S EMPLOYEES OR CUSTOMERS. THE NEW CEO CAMES CUSTOMERS COME NUMBER 1 BUT THAT'S JUST A BS LINE

j.wayne
#892006

ADT wouldnt ask you to contact them by leaving a comment.

pmclegal
to j.wayne Greenwell Springs, Louisiana, United States #892072

Certainly, this is not a forum for resolving such. I have given ADT a myriad of opportunities. Now, there only resolution will be through litigation.

Thank you for your comment.

beliso87adt

Hello.I work with ADT's corporate office and I would like to apologize for your experience.

This is very concerning and we'd certainly like to address this further with you. Please email us your contact information for where the services are located to AlwaysThere@adt.com and we'll follow up with you.

Thank you.-Andrew

ADT EMPLOYEE
to beliso87adt Killeen, Texas, United States #1324493

ADT DOES NOT CARE, ABOUT IT'S CUSTOMERS. STOP TRYING TO BS ALL OF THEM

You May Also Like

I sent a payment to ADT Home securtity on 11-12-14 and it cleared my bank on 11-13-14 and it has been 8 days and they still have not posted the payment to my account. Adt "My wife made a typo when paying our bill to ADT instead of sending them $39.73 she sent them $3973.00. Yes way more than it should have been. To make..." Read more ADT FAILED US and many others!! Adt "ADT FAILED US and many others!! ADT FAILED to dispatch fire rescue when our smoke detectors were going off. After our house was totalled, and 2 LOVING pets perished, the..." Read more Lorextechnology Customer Service Lorex "The lorextechnology has a Terrible customer service. the reps hardly speak English and and read lines from manuals or some other sources. they have no idea how to help. for..." Read more Adt - Lies, Theft and Stupidity Adt "So, back late last year my dad had started talking about wanting to get a security system installed. In January my mother came across an ad from ADT for..." Read more Bella Collina - Don't buy a home, lot, wedding, club event before read REAL REVIEWS - By Don Karl Juravin Bella Collina "Don't buy a home, lot, wedding, club event before read the REAL REVIEWS by residents who live in Bella Collina. The new site EXPOSES the real Bella Collina from the..." Read more Prudential Visas Scam - Beware from big scammer  Prudential Visas Scam "Beware from big scammer - They don’t have valid trade license for immigration activity. - They are not authorized agent for Canada, Australia and new Zealand immigration they even don’t have MARA..." Read more Warning! Stay away from Roca Labs, Gastric.care and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Trugreen - I gave true green another shot at my lawn ... Trugreen "To see if they could help with my weeds and bugs. As always , they fail. You need to get on your hands and knees and pull the weeds out..." Read more