DEFENDER Direct, Inc. operates as a provider of ADT security systems.
You may think you contracted with ADT when you actually bought your equipment from DEFENDER Direct, Inc. This won't be apparent until you have a problem. And then they can't help you. If you need additional equipment or upgraded equipment, they may have installed antiquated stock that can't be upgraded, as your insurer may require.
The customer will pay for the reinstall and the new equipment.
DEFENDER Direct, Inc. will tell you "They are sorry you feel that way" when you tell them how inadequate they are.
Stay away. If you want ADT, be sure you call and contract with ADT and not DEFENDER Direct, Inc.
Reason of review: Poor customer service.