ADT Phone Numbers and Emails

Toll-Free Number:

  • (800) 521-1729
    Residential
Send Message

Customer Service:

  • (833) 238-8441
    ADT Home Security Cameras
  • (800) 664-5524
    ADT Identity Theft Protection
  • (888) 474-6305
    ADT Smart Home Security System
  • (833) 238-8856
    Free Quote
  • (800) 599-9238
    Home Security Systems
  • (866) 216-1978
    Identity Theft Protection
  • (866) 204-0649
    Multifamily Solutions
  • (833) 238-8859
    To Get a Free Quote and ADT Offers
  • (800) 521-1734
  • (888) 678-7024
  • (800) 716-3640
  • (855) 497-8573

Business Customer Service:

  • (800) 587-3331

Business Sales:

  • (800) 587-2995
    Small Business
  • (833) 238-4314

Claims:

  • (833) 238-4395
    Small Business

Investors/ Franchising:

  • (888) 238-8525

Sales/ Reservations:

  • (800) 910-4049
    Commercial Security
  • (800) 587-4198
    New Customers
  • (800) 246-9320
    New Customers
  • (800) 251-9581
    New Customers
  • (800) 817-2358
  • (800) 453-3015

ADT Emails:

Customer Service
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
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More phone numbers and emails Less phone numbers and emails

ADT Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • ADT Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    61% phone 39% email
  • The best phone number to call ADT is 8005211729. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 75% of customers reported contacting a real person successfully.

  • The average hold time is more than 10 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.

  • Be prepared for the call as ADT may ask you for the following information to identify you as a customer: first and last name, address or email.

View full overview ›

How to Contact ADT Customer Service?

Most Popular Number:

(800) 521-1729
Residential
Total calls: 660 Issues resolved: 24 Last call: May 26, 2024

To contact ADT by phone, you can call customer service number +1-800-716-3640, which is available 24/7. If you want to get a quote for company products, you can either call on +1-855-497-8573, or fill out the form provided on the website, and an ADT specialist will give you a call with all details and offers available. Also, for ADT customer service regarding the Home security cameras, you can dial +1-833-238-8441, and for Smart Home Security System, you can call at +1-888-474-6305.

Yes, the ADT customer service can be reached via email, which is alwaysthere@adt.com

Alternatively, you can also contact ADT customer service email at customercare@adt.com and customerfeedback@adt.com. Just make sure to include your name, phone number, and a detailed description of your inquiry in the email.

ADT customer service working hours may vary depending on your location and the type of support you require. However, ADT's customer support team is generally available 24/7 to help with urgent inquiries, such as security system alarms, technical support, help with billing, or have questions about your service, a company’s representative will be available to assist you at any time.

In addition to phone support, the company also offers online chat support and email support, which are available 24/7. So, no matter what your preferred method of communication is, ADT customer service hours are convenient for round-the-clock customer support.

PissedConsumer Club

Contact Information

ADT Website:

ADT Help Center:

Corporate Office Address:

ADT LLC
1501 Yamato Road
Boca Raton, Florida 33431
United States

Fax:

+1-904-886-7747

ADT Customer Service Reviews

1.3 / 5
Bad
Guest-5704461
Customer Service for Nest Cameras bought from ADT
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3.1

Purchased Nest Cameras thru ADT, 18 months later 1 battery camera failed (outdoor, Houston TX). Camera is covered by the service agreement.

Called customer support and explained situation, was sent to sales, sales coordinator sent me to Google who said you bought the Camera from ADT and not our issue. Chatted with Customer Support this time, this was out of his wheelhouse, he wanted the Nest Camera tag. I said you have my account info, he said he can't help me.

Called CS again, this time spoke with Chakitra, she new exactly what to do...but was after an hour with 3 others at ADT fumbling around. In the end, they are replacing my broken camera, and I am buying a new one...great job John in virtual service.

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Diane M Rgs
They do not deliver what the customer is paying for .., monitoring do not rely on monitoring from them they have excuses and leave you in the dust..., I had vandalism at my home and the driveway was
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1.0

They are horrible and expensive basically a scam..., they are expensive because of the monitoring and this they do not even provide but pretend they do.., I had vandalism in my driveway and the camera was conveniently down and it was my fault every time they drop the ball it's the customers fault. My alarms went off no call..., beeping when on for hours no call ..., shall I go on after 20 plus years as a customer they talked to me with such disregard and rudeness it was astounding Wes O'connor is a rude, condscending bored by the customer discourteous person.

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Guest-5519587
Awful customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Don't trust ADT! They have awful customer service!

After a decade of service, I canceled my service on December 1, 2023. I was told by the customer service representative our last payment would be on December 5. ADT deactivated my service on December 31, but then charged me for a full month of service on January 4. I called customer service and both representatives said that I had to call 35 days ahead of canceling my service to stop my account from being charged!

Why is that? How is it that ADT can deactivate my service without any problems, but they can't stop charging my account unless I call 35 days in advance??? Their answer is that it takes them up to five days to process the cancellation. Then they tell me that they can't reimburse me and there's nothing they can do, but they have no problems stealing our money for services they're not providing...

They're crooks! Of course I have to talk to customer service representatives in another country who are hard to understand. That's really helpful!

Bang up job ADT! I wouldn't recommend your services to anyone.

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Cayce T Uui
5 Years of Loyalty Means Nothing to These Scammers
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1.0

I am appalled at how ADT is treating me after my five years of loyalty. On December 7th, a Brinks tech misrepresented themselves and told me there was a merger with ADT, and they will be upgrading my equipment at no cost to me.

It wasn't until after I signed the paperwork and ADT contacted me that I realized what happened. Luckily there was a three-day window to cancel without penalty the agreement I erroneously made with Brinks / Skyline Security. It is deeply troubling that while the scammers came swiftly in and out of my life, my attempts at remaining loyal to ADT have been an ongoing struggle for weeks. It has felt like pulling teeth trying to resolve this.
I am a single woman living in the City of Atlanta, and I have been without coverage since Dec.

7th because of ADT dragging their feet and feeding me incorrect information at every turn. For weeks it has taken multiple attempts at being on hold for 45 - 60 min. to get an appointment with a tech or speak to someone from customer support. I have to explain my situation repeatedly to each person I speak with.

The last tech who came out told me that he could not move forward with my service until I paid him $89, and he confirmed with his supervisor that there was no way around it, so I had to send him away. This was AFTER I was promised that I would not have to pay on-site, and the tech should be able to bill it to my account which will be credited. This is a season when home invasions are high, and the stress of not being protected on top of having to repeatedly plead my case has done irreversible damage. I have had to take time away from my job to accommodate ADT multiple times to no avail.

Even my initial tech appointment was rescheduled almost a week out due to ADT's insufficient staffing, so on three separate occasions I have taken off from work for four-hour blocks and still, nothing has been resolved.
On many occasions I told Customer Support and even legal when they briefly reached out that I am not in the position to pay $89, especially for a tech to connect a wire and a screw into my wall, a job that takes 10-15 minutes max as I have witnessed before. This is based on how long it took Brinks to swap out my panels during their scam--I have the original panel, and the wires are sticking out of my wall still. I contacted an account manager, and she assured me that ADT would cover the costs in an effort of good-faith for all of my trouble, so we rescheduled for this morning. Yet, today ahead of my scheduled appointment, I received more contrary messaging via text message to what I have been reassured of so far.
This morning I spent more than 1 hr.

with a woman who tried everything that she could to retain me. Evidently someone is explicitly lying to us about how long this appointment is estimated to take in order to maximize their profits. She relayed that they would need more time than the FOUR HOUR window to reconnect my panel. As I mentioned before, everything is already in the wall, the wires are exposed, and I still have my original panel that is ready for installation.

It baffles me that Brinks is able to switch out a panel in 10 minutes while ADT requires many hours. This is another example of ADT's commitment to both stall and scam their customers.
The icing on the cake is that I am now being told I entered into a six-year contract (huh??) in 2018 which doesn't end until 9/22/24 (how convenient), so now I owe the following because I am cancelling:
Remaining balance: $231.77
Cancellation fee: $140.22
For clarity, last week an account manager told me that my contract is ending, and she made a GREAT offer for me to extend it by three years. I declined and told her that we could revisit that conversation once I ensured that all would be resolved by ADT at no additional cost to me. Why would she tell me that and make that offer if I am contractually bound for another 9 months?

There has been zero accountability for the piles of misinformation I have received. Every step of this process has made evident ADT's desperation for money--lying strategically, jerking hard-working people around and shaking us down by any means necessary. Each person I spoke with told me what I wanted to hear to try and keep my business, and then I had to repeat the process with each new call and advocate for myself all over again. I am exhausted from ADT's abhorrent treatment towards me, and I am stressed about my home not being protected and my safety being jeopardized.

ADT is shamelessly fraudulent, and I am positive that there are many more loyal customers like myself who are trying to mitigate a similar experience. I will tell everyone I know about how I was treated by ADT.

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How Good is ADT's Customer Service?

Akshar Tws
Akshar Tws
Feels Disappointed | Mar 20, 2024

Haven’t heard from manager

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Normajean Dgg
Normajean Dgg
Feels Disappointed | Mar 02, 2024

Broken for 6 months before I could finally get it fixed.Terrible service

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Zhane Fwp
Zhane Fwp
Feels Satisfied | Jan 23, 2024

Very helpful

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Giacomo Mcg
Giacomo Mcg
Feels Disappointed | Jan 10, 2024

Not good

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Derron Gns
Derron Gns
Feels Disappointed | Oct 01, 2023

customer service was okay But i dont understand why the equipment is not installed in a reachable position if it needs charging frequently.Intially i was told all the fantastic things about this equipment but now we have second thought.

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Aahana Tev
Aahana Tev
Feels Disappointed | Sep 26, 2023

Very poor didn’t get any results at all not even a call back from the manager!! Service was just poor!!

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Summary of ADT Customer Service Calls

1.1K TOTAL
CALLS
08:57 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ADT?

Product/ Service Question:

  • “System offline due to new internet”
  • “I am calling because someone stole my ADT system from my house at 5:38 Maryland Avenue which I no longer live at”
  • “Key remote not working”

Payments and Charges Question:

  • “To pay a bill”
  • “Billing messed up”
  • “Payment”

Request for Information Question:

  • “Dino tech support”
  • “Require about my bill”
  • “Requesting for ADT front yard sign”

Activation/ Cancellation Question:

  • “Accidentally signed document on Doc sign Need to cancel”
  • “Cancel service”
  • “Waiting for call back re scheduled upgrade that was canceled by you last Saturday”

Account Question:

  • “Update my account”
  • “I forgot my user code”
  • “REGARDING CHANGES ON MY ACCOUNT”

Staff Question:

  • “Suspend service”
  • “ADT service repair”
  • “Service call”

Shipping and Delivery Question:

  • “Did not get my batteries that were ordered on January 3 here it is a 19th and I have initiated a half a dozen calls to ADT. Still don't have any batteries.”
  • “Because I haven't received my equipment”
  • “Delivery”

Return/ Replace Question:

  • “Needs return label”
  • “Change my appointment”
  • “Returning equipment”

Refund Question:

  • “To get a refund”
  • “Refund”
  • “Refund back from one of your dealer safestreet”

Cards Question:

  • “To see if they have my new credit card and see if I owe money”
  • “No gift card”
  • “Enter creditcard for payment”

Employment Question:

  • “Payoff”
  • “I have a job number and need to make an appointment”

Website/ Application Question:

  • “Application”

Other Question:

  • “Doorbell offline”
  • “Alarm went off”
  • “Thermosta”

About

Related Companies

Safe Haven Security, MyADT, ADT Security

Summary

ADT Security Services is a large provider of security systems. The company was founded in 1874. Its headquarters is based in Boca Raton, Florida, United States. ADT Security Services provides the following products: Home Security Systems, Business Electronic Access Control, Home Remote Interactive Management & Automation Systems, Carbon Monoxide Detection, Business Video Surveillance, and many more. The company specializes in home security, business, and health solutions. A quote is provided on a free of charge basis upon customers’ request. The company offers their services in more than 30 countries all over the world. In February 2016 Apollo Global Management purchased ADT Security Services

ADT reviews and complaints

ADT is ranked 107 out of 405 in Security and Protection Services category

Area Served

USA, Canada, UK

Payment Methods

VISAMasterCardAmerican ExpressPayPal

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