ADT Phone Numbers and Emails

Toll-Free Number:

  • (800) 521-1729
    Residential

Customer Service:

  • (833) 238-8856
    Free Quote
  • (866) 216-1978
    Identity Theft Protection
  • (866) 204-0649
    Multifamily Solutions
  • (800) 521-1734
  • (855) 497-8573

Business Sales:

  • (800) 587-2995
    Small Business

Claims:

  • (833) 238-4395
    Small Business

General Info:

  • (888) 678-7024

Investors/ Franchising:

  • (888) 238-8525
    Investor Relations

Sales:

  • (833) 238-4314
    Commercial
  • (800) 587-4198
    New Customers
  • (800) 817-2358

Sales/ Reservations:

  • (800) 910-4049
    Commercial Security
  • (800) 246-9320
    New Customers

Technical Support:

  • (800) 716-3640

ADT Emails:

Customer Service
Investors/ Franchising
Legal
Privacy Inquiries
Media
Press Inquiries
More phone numbers and emails Less phone numbers and emails

ADT Contact Information

ADT Website:

ADT Help Center:

Corporate Office Address:

ADT LLC dba ADT Security Services
1501 Yamato Road
Boca Raton, Florida 33431
United States

Fax:

+1(904) 886-7747
Claim this business

Customer Service Rating and Reviews

1.2 / 5
Bad
james c Bxm
Canceled ADT within 3 day period. ADT will not refund and cancel contract.
1.0

on 7/11/2022 I added ADT cameras to my existing ADT account. Three days later 07/14/2022 I notices that ADT created a new 24 month account without my authorization. I immediately called ADT and c...

Linda S Zrw
Complaint
1.1

I do not want to give this company a single star but I have to in order to post this review. ADT is the worst company for customer service that I have ever had the misfortune to be involved with....

Summary of ADT Customer Service Calls

379 TOTAL
CALLS
07:15 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ADT Customer Service?

Payments and Charges Question:

  • “Payment arrangement”
  • “Change payment infirmatoom”
  • “Pay bill”

Product/ Service Question:

  • “Doorbell is not working”
  • “System not working”
  • “Door bell is not working”

Request for Information Question:

  • “I need a verification letter faxed to my insurance company verifying that my monitoring service is still being provided”
  • “I need to know how to set up easy pay”
  • “Question About wifi”

Activation/ Cancellation Question:

  • “To activate my ADT system at home.”
  • “I want to cancel and that we come to uninstall, because the installed alarms do not work”
  • “Cancel”

Staff Question:

  • “Looking to counsel services”
  • “Customer service refund”
  • “For new service I need to see how much it cost”

Account Question:

  • “My account is locked due to to many wrong password log in attempts”
  • “I can't login to my system from my phone”
  • “Accout balance”

Refund Question:

  • “Refund”
  • “Refund back from one of your dealer safestreet”

Return/ Replace Question:

  • “Returning call”
  • “Replace forb”

Cards Question:

  • “No gift card”
  • “Enter creditcard for payment”

Shipping and Delivery Question:

  • “My appointment time is 12:00pmtil4:00 pm no one has arrived at my address yet”

Other Question:

  • “Alarm”
  • “Need to speak to customer loyalty department”
  • “Pending alarm”

About

ADT Terms of Service
To read more: https://www.adt.com/about-adt/legal/terms-of-use
ADT Privacy Policy
Expect a call from an ADT Security Specialist as soon as possible. Failed to submit form. ADT recognizes that The Customer's privacy is important. This privacy policy describes the information ADT collect, how Website collect it, and how www.adt.com use and share it in connection with ADT's websites, product and service offerings, and from The User's Internet-connected devices. The policy also describes ADT's information processing activities on behalf of third parties and The Customer's choices regarding use, access, and correction of The Client's personal information. This privacy policy describes the information ADT collects and how it is used and shared in connection with ADT's websites, ADT's security services, and The User's Internet-connected device(s). The policy also describes ADT's processing activities and The User's privacy choices. ADT is committed to adhering to applicable data protection frameworks and principles, which subject ADT to enforcement by regulatory agencies.
To read more: https://www.adt.com/about-adt/legal/privacy-policy
Top ADT Services

Customer Care, Installation, Security System Plan

Top ADT Products

Security System, Account, Gift Card

ADT Pros and Cons

Pros: Unsatisfactory, There are zero pros, Service was fine until i tried to cancel, Overall security service was satisfactory, Mobile app

Cons: Customer service, Very bad experience, Misleading representatives, Misleading representative, Lack of ethics

Related Companies

Safe Haven Security

Summary

ADT Security Services is a large provider of security systems. The company was founded in 1874. Its headquarters is based in Boca Raton, Florida, United States. ADT Security Services provides the following products: Home Security Systems, Business Electronic Access Control, Home Remote Interactive Management & Automation Systems, Carbon Monoxide Detection, Business Video Surveillance, and many more. The company specializes in home security, business, and health solutions. A quote is provided on a free of charge basis upon customers’ request. The company offers their services in more than 30 countries all over the world. In February 2016 Apollo Global Management purchased ADT Security Services

ADT reviews and complaints

ADT is ranked 91 out of 257 in Security and Protection Services category

Area Served

USA, Canada, UK

Payment Methods

VISAMasterCardAmerican ExpressPayPal

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