Contact ADT Customer Service
ADT Phone Numbers and Emails
Toll-Free Number:
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(800) 521-1729Residential
Customer Service:
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(833) 238-8856Free Quote
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(866) 216-1978Identity Theft Protection
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(866) 204-0649Multifamily Solutions
ADT Emails:
ADT Contact Information
ADT Website:
ADT Help Center:
Corporate Office Address:
Fax:
Summary of ADT Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ADT Customer Service?
Payments and Charges Question:
- “Payment arrangement”
- “Change payment infirmatoom”
- “Pay bill”
Product/ Service Question:
- “Doorbell is not working”
- “System not working”
- “Door bell is not working”
Request for Information Question:
- “I need a verification letter faxed to my insurance company verifying that my monitoring service is still being provided”
- “I need to know how to set up easy pay”
- “Question About wifi”
Activation/ Cancellation Question:
- “To activate my ADT system at home.”
- “I want to cancel and that we come to uninstall, because the installed alarms do not work”
- “Cancel”
Staff Question:
- “Looking to counsel services”
- “Customer service refund”
- “For new service I need to see how much it cost”
Account Question:
- “My account is locked due to to many wrong password log in attempts”
- “I can't login to my system from my phone”
- “Accout balance”
Refund Question:
- “Refund”
- “Refund back from one of your dealer safestreet”
Return/ Replace Question:
- “Returning call”
- “Replace forb”
Cards Question:
- “No gift card”
- “Enter creditcard for payment”
Shipping and Delivery Question:
- “My appointment time is 12:00pmtil4:00 pm no one has arrived at my address yet”
Other Question:
- “Alarm”
- “Need to speak to customer loyalty department”
- “Pending alarm”
About
Customer Care, Installation, Security System Plan
Security System, Account, Gift Card
Pros: Unsatisfactory, There are zero pros, Service was fine until i tried to cancel, Overall security service was satisfactory, Mobile app
Cons: Customer service, Very bad experience, Misleading representatives, Misleading representative, Lack of ethics
ADT Security Services is a large provider of security systems. The company was founded in 1874. Its headquarters is based in Boca Raton, Florida, United States. ADT Security Services provides the following products: Home Security Systems, Business Electronic Access Control, Home Remote Interactive Management & Automation Systems, Carbon Monoxide Detection, Business Video Surveillance, and many more. The company specializes in home security, business, and health solutions. A quote is provided on a free of charge basis upon customers’ request. The company offers their services in more than 30 countries all over the world. In February 2016 Apollo Global Management purchased ADT Security Services
ADT is ranked 91 out of 257 in Security and Protection Services category
USA, Canada, UK
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