Contact ADT Customer Service

I had ADT and they are lying fraudulent thieves. Don't do business with this company run.

You might get mediocre service and billed correctly for a few months. Don't get fooled!! I always had service issues but when it comes to them making billing errors they will not fix the problem. I switched my service over to a person renting a property from me.

I was there for the process with ADT and new customer. ADT is now out of my name and in the new account holders name. I saw her pay him and set up auto pay and a password. They went through the system with her and everything.

My wife noticed a charge from ADT the next month. Funny I got an email that said my payment was declined. Neither of us have an account with ADT I emailed but of course I don't know the password so I couldn't get in. I called them and got the run around because I didn't have the password.

I don't have an account. I finally got customer service but it was a nightmare they couldn't figure anything out and never let me speak to a supervisor. Always would have to set up an appointment for a call with a supervisor. They never call.

Finally after 5 months of them charging my wife's debit card and the other lady I got in touch with a lady, by luck, and she found the error immediately. She could see that they had not properly closed my account. The account wasn't in my wife's name ever and they are charging her. We waited over a week and heard nothing.

Verbally I was told it would be put back on my wife's card that they NEVER should have used with no verbal electronic or written permission to access. I called again eight business days later and once again the shenanigans started.I keep getting transferred from department to department. Two hours later I get transferred to a gentleman in billing. I calmly said " I am going to explain this very clearly so I can get this problem taken care of immediately.

He said give me a try let's just see. Reluctantly I explained, in great detail, the problem. His response, * Give me a chance to take a look. Quickly he came back and saw the exact same error.

Clearly ADT was billing both cards for the same house. We don't have ADT at our house. The gentleman says great news we owe you a refund for the amount. This is the second verbal confirmation.

This gentleman said it would be easier to just get a paper check. I was cool its been six months I can wait for a check. I give him our address and he even looked it up so he could make sure it got to the correct address. Super cool just going on with life.

Two business days later get a letter saying credit denied for the amount we were FRAUDULENTLY charged. I don't want their credit, I am not a customer anymore. I want the full amount that they illegally took from my wife I have all the proof that they lie cheat and steal. My wife is a disabled American Veteran that proudly served the U.S army for twenty years.

Shame on you for for fraud but our heroes??? This will just get some AI generated responses.

ADT steals and lies but wants to run your security system? How does that workr

Dear ADT Customer Service:

I am writing to express my deep frustration and disappointment with the service I received today and the overall experience I have had with ADT recently. I have been a loyal customer for over four years, ever since I became a first-time homebuyer. As a single parent with an autistic son, working for the Howard County school system and in the nonprofit sector for a school serving children with severe autism, the peace of mind provided by ADT cameras and alarms has been invaluable. However, recent events have left me questioning my continued relationship with your company.

Last week, I made an appointment due to my doorbell camera malfunctioning in cold weather. While the camera would work intermittently, it was not saving battery overnight. As a single mother, security is paramount, and I rely on the visibility and monitoring that ADT provides. I was disappointed to find that, despite calling in advance, I couldn't get someone out in a timely manner. The customer service representative I spoke with was rude, and I filed a complaint about the interaction.

Today, I had an appointment scheduled between 12 p.m. and 4 p.m. to fix both my doorbell camera and my back camera. I canceled all of my plans for the day to accommodate this appointment. When the technician, RahSean, arrived, he was incredibly rude to me and my son. He dismantled my doorbell camera and then asked if I had a charger for it. I explained that the previous technician had never given me one. I assumed he would retrieve one from his truck, but after waiting for 20 minutes with no communication, he never returned. Furthermore, I was left with a disassembled doorbell camera, exposed wires, and no solution, and was charged $62.00. Originally, I was told because I had to wait a week for someone to come out to fix my camera and doorbell, due to ADT not having any sooner availability, I wouldn't be charged for my appointment and would be credited for the time that my cameras were not operating.

I called ADT to report the poor customer service and to let them know that the technician left without completing the job. I spoke with Henrietta from the scheduling department, who was equally rude and refused to connect me with a manager. She also told me that the only option was to send the same technician back. This was completely unacceptable. My entire day was wasted, and my doorbell camera is now sitting on the ground with no way to reconnect it, and it isn't working during the day. I called the technician back, but my number was blocked from calling.

This has been the worst experience I have had with ADT. I need immediate assistance to resolve this issue. I also feel it is necessary to bring attention to the quality of customer service and technical support I have received. ADT has long been praised for its superior service, but after today's experience, I am seriously considering canceling my entire service. Please have someone contact me immediately to schedule a resolution. I expect a manager to take responsibility for this matter, and I will not accept a technician who failed to do their job charging me. At this juncture, I should be compensated for this horrible experience plus some. This is unacceptable.

Avoid ADT at All Costs - Horrible Customer Service and Inefficient ProcessesIve been an ADT customer since March 2021, and my recent experience trying to cancel my service has solidified my decision to never deal with them again. After calling to cancel my service on a property that will close escrow on December 27, it took a staggering 46 minutes and being transferred 4 times to different representatives.
I had to authenticate myself multiple times with verbal passwords and account information, only to be passed around from account management to billing, then to a relocation specialist (which I didnt even need, as I clearly explained that the property was being sold).

The entire process felt like no one listened to my request, and its nearly impossible to handle this kind of simple task without endless delays and frustration.
To make matters worse, you can't cancel online, so you're forced into this frustrating, time-wasting cycle. If there were zero stars, I would give it to this poorly run company.
Save yourself the headache and avoid ADT at all costs.