ADT
Reviews and Complaints
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Verified ReviewerTerrible service
- Reliable system
- System works well
- Absolutely terrible service
Preferred solution: Apology
User's recommendation: Check out another company
Billing
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
Preferred solution: Let the company propose a solution
User's recommendation: No recommendations to future customers. If it happens again, I will discontinue the service.
My ADT Monthly premiums are very high. I am currentky looking at competitive rates for senior citizens like myself. My thinkin is that if I do not raise this concern I might not be able to pay/ afford
User's recommendation: The rates scale does not represent the area and its vulnerability.
No help
Preferred solution: Full refund
Compliment
Paying for services not in my Plan
- Alarm system works without many problems
- Customer service is very helpful
- Poorly described services
- Poor billing
- Vague contracts
Preferred solution: Deliver product or service ordered
User's recommendation: Read your contract carefully and make sure you are paying for and getting what is in the contract.
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Verified ReviewerGo somewhere else
Preferred solution: pay the balance of services not rendered..
Do not use ADT service...it is nearly impossible to cancel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Missed connection
charges dropped
Bad Company, *** Service Response and Mantra
Called ADT and left two messages (nobody returned any calls) about an install issue in which the installer didn't tighten screws on the terminal strip, so a wire came out, creating a panel error. Also had date/time issue on foyer keypad.
Finally get a tech to come out, and come to find out service is A-La-Carte ($80 here, $40 there), unless you have a service plan --- so if they show up at your house, even if it is THEIR fault, YOU pay!
What a crock! Going with another company.
- Lack of respect
- Horrible customer service
- Poor technical service
Preferred solution: Full refund
Very rude customer service tech support, called them to check out my system in my home, the lady was very,very rude and got nowhere with her..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scottsdale, ArizonaResolved: Paying for Pulse. Has not worked since August Its now 26 November
ADT refunded for the months that it did not work.
- Not working since august
Preferred solution: Let the company propose a solution
Resolved: Horrible Installation - cannot believe they will not fix to satisfy customer
ADT send a serviceman out to my house to fix the issues. It turns out that a contractor had done the sloppy work. I am very satisfied with the work that was done and the gentleman that came out was extremely professional.
I am happy to say that ADT has resolved this issue.
First pic - slop left on every window when they could have just installed the new sensor over the old.
Second pic - all windows have sensors on the top of the bottom window - this and one other have it on the front of the window
Third pic - sensor installed in middle of door
Fourth pic - more sloppy work
- System works well
- Customer service
- Lies told by installer
- Quality of installation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst and unacceptable customer service.
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Hello, We're so terribly sorry to learn of this unacceptable experience you've had as a member of the ADT family! We would love to address these issues with you further if you could please email our team directly at Alwaysthere@adt.com with the full address in which the services are located and the account details along with your post.