Baton Rouge, Louisiana
Not resolved
1.3
Details
1 comment

I canceled serviced within 5 days of starting services. I was told that I would not received a cancelation fee.

On the next day, I received an email that I was being charged the termination fee. When I called customer service and explain why I was calling, I was asked to explain the question 3 and 4 times to the same person. Then I asked for a supervisor and only got dead air or they hung up the call. Then when I called back, they had changed my address in the system so that when I called in they wouldn't pull up my account.

I have made over 15 calls and still haven't been able to get my issue resolved. New customers.

STAY AWAY. I REPEAT STAY AWAY FROM THIS COMPANY.

Product or Service Mentioned: Adt Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

ADT Cons: Company at all.

  • Choose A Different Company
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Atha
#1188121

Hello. I'm sorry to hear of this experience and we'd like to assist.

Please email us your contact information for where the service is located to AlwaysThere@adt.com so we can review this further.

Thank you. -Andrew

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