Be forwarned if you subscribe to ADT trying to cancel will *** you off. My mother is 87 years old and moved from another state to live with me (her son) I called to cancel her ADT services and was on hold 12 minutes (I clocked it) I spoke to a representative who took my information then put me on hold for another 7 minutes.
The person I spoke to said she couldn't cancel the account and I had to fax a letter. I prepared and faxed to # given but it wasn't a valid #. I got online and called a different toll free # to ADT and was put on hold again for 4 minutes waiting to speak to a representative. She took my information and put me on hold AGAIN for 7 more minutes.
I spoke to another representative who gave me different instructions for the letter to cancel services and 2 different fax #'s than previously given. First time I faxes the letter it wouldn't go through. Second time I got confirmation.
I've spent nearly an hour trying to cancel ADT. Will NEVER deal with them again!!!!!
Product or Service Mentioned: Adt Account.