On October 14, 2016 I called ADT to cancel my monitoring service, which, by the way, they have been forcing me to pay for 3 months in advance. At first they offered me an $11 discount per month if I would stay.
My comment was why have I been overpaying if you can offer the same service for $11 less than I am paying now. No answer on that one. I said thanks but no thanks. My service was paid up until the end of October.
At that point I was informed that they had a 30 day cancellation policy and that I would have to pay for the service until the 13th of November whether I wanted the serve that long or not.
On that same day I cancelled my phone and cable service with Big Companies, and they all said they were sorry to see me go, cut my service at that point and both processed a refund. ADT is a scam from beginning to the end.
Product or Service Mentioned: Adt Security System.
Reason of review: Return, Exchange or Cancellation Policy.