BEWARE and STAY AWAY from ADT. This is the most unscrupulous company I have ever dealt with in my entire life. If it were possible I'd rate them negative ZERO stars because the one star you are forced to give them on all the rating sites is much too good for them. I signed up with them at the end of June in Jefferson, LA. because the house I purchased already had security equipment in it which was a big selling point for me. Their sales guy, Ramon Llorens, said that it was compatible with their service. Lie number one. The install tech ended up removing all of my equipment and then botched the installation of the ADT equipment. Three of the system boxes are actually dangling from the wall. And rather than a lock and key to close the main box like my old box had, he rigged it by shoving a screw in the hole to keep the door closed. Also, after I stressed to the installation tech that I did not want ANY blinking lights in my bedroom, which is where the old equipment was installed. He promised me there would be no blinking lights in the bedroom, but what did he do? He put it in there anyway and I have been forced to sleep on the sofa due to the light flashing constantly and keeping me awake all night. He even damaged my closet door so that it will not close all the way anymore. Ironically, the very next day I received a postcard in the mail from ADT offering this same service for HALF the price they gave me. So, I called the sales guy, Ramon, and told him I was unhappy with the installation, sent him a photo of the postcard and told him I wanted to cancel the contract. He said he was unable to help me and referred me to his supervisor, Chris Clark, who assured me that if I didn't cancel that day, he would contact me after the 4th of July holiday to get everything correctly installed. That date came and went...I heard nothing. No call as promised. I might add that this was now conveniently (for them) passed the 3-day cancellation period. A month passed and still the system wasn't working. I called again to cancel the contract and as I guessed they refuse to cancel it saying it was now passed the 3-day cancellation period. After dozens of unanswered calls, texts, emails, and online chats to get the install corrected...it is still not working and they are still holding me to this fraudulent contract. It's almost comical how quickly my calls were returned before I signed that fraudulent contract. ADT is ABSOLUTELY THE WORST company that I've ever dealt with and I hope no one else ever has to go through that. They seriously need to be shut down for their unscrupulous business practices. Even their positive google reviews were bought and paid for. I'm betting mine will be removed within days, but I will repost them on every review site, Facebook page, and complaint sites, over and over, so they can no longer steal from other customers. Top it off, the tech stole the equipment I purchased with my home. He never even asked if he could take it. And the company refuses to return it. A neighbor who works for ADT said it's my own responsibility to tell them not to take it. I informed him that, NO, it is not my responsibility to see to it that their employees do not leave my home with my property. That is theft!
I hope that everyone heeds the thousands of warnings about ADT in online reviews and complaints. They force you to sign a contract via a tablet type contraption and rush you while you try to read it and sign it. You have no time to actually read it thoroughly as they need to rush off to their next appointment. There is no reason anyone should be locked into an expensive contract with a THREE DAY cancellation window with a terrible company in order to pay more for substandard service and outdated equipment. There are a lot of options that do not require a contract at all - try any of those first. They have top notch up to date equipment too. These are companies that keep their customers happy based on being good honest companies with which to do business instead of using unscrupulous practices to get customers stuck in worthless contracts with huge exit costs the way ADT does. Did I mention that the ADT service sucks???
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Product or Service Mentioned: Adt Security System Plan.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Full refund.