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2.4

First call: When calling ADT, make sure you are the one who signed their contract, even though they are given verbal permission to speak with someone else to handle the account. That especially goes for those who are hard of hearing.

Oh, and know your passcode. Don't forget to get the names of whoever helps (???) you on the phone.

Second call: I was given a website address so as to cancel the contract that had only 2 payments left and explained that our tenants didn't pay rent and weren't using the system. Yea, I know that's OUR problem. Did you know you can cancel your contract if you don't agree to an increase in your payment?

Me either. I sent an email to cancel, but how many people know how to sign their name on an email. Well, that didn't help at all because they didn't do anything about that email.

They DID NOT even write down the confirmation number for my request to cancel EasyPay or even send a confirmation email saying ok, we will comply with your request. And if you want to cancel EasyPay, make sure you do it maybe like a month ahead.

Just kidding. I requested that on a Wednesday but they took a payment out on Friday when it was due on a Monday. Don't understand that one. Still didn't even get an answer to that other than it was due on the 15th, even though my online statement said it was due on the 18th.

Unfortunately, I was really pissed and said one bad word (sorry, she made me do it) and hung up. So, not a good conversation but I certainly understand that you might be compromised trying to understand all this mess.

Reason of review: Problems with payment.

Preferred solution: Full refund.

ADT Cons: Being told incorrect account information.

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