Orlando, Florida
Not resolved
0 comments

As a former employee, I called ADT clients.

Many had bought burglar/fire alarms from ADT Dealers.

(After a year, service goes over to corporate, but ADT CORP handles monitoring.)

I was surprised to see very low premiums on some clients - $23.99-$32.95/mo.

So I called the corp office to see what services they were paying for.

To my horror, I began to realize that MOST OF THESE CLIENTS DID NOT HAVE FIRE MONITORING, even though they were lead to believe they had both burglary and fire.

Yes there was a smoke detector installed, but it wasn't hooked up to the monitoring station. I brought this attn to my manager and sent an email the legal dept.

Nothing was done.

Later on, a client had a fire when she was gone but kids were in the home.

Same scenario I describe above. The alarm didn't go off. I was called to go out.

The company paid for damage but failed to follow up with taking responsibility for misleading other clients.

THIS IS A HUGE LIABILITY!

Read the small print!

ADT tries to limit their liability in the event of a fire to only $500!

They need to take responsibility for misdeeds/misrepresentations of their dealers!

Reason of review: Irresponsible employer.

Preferred solution: Warn the public, because they are NOT going to change their ways.

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