My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service.
The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father's situation, since it is not uncommon.
As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated "I got you". The technician then proceeded to install a thousand dollar system.
When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father's existing equipment. Now my father has to pay for a service call and reinstallation of his previous service.
My father is on a fixed income and does not have money to spare.
I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!
Product or Service Mentioned: Adt Customer Care.
Reason of review: Poor customer service.