We had ADT install our system last year, we added the smoke detectors because it sounded like the thing to do. When the sales person came to our home she was running late, I had to leave for work.
I quickly scanned the simple 1 page document and signed. Later I found it shows the length of service on the back of the contract, it was three years! About a year after we had the system installed, two of the smoke detectors started chirping, when this happened they would chirp 3-6 times 15 seconds apart. I would call ADT and they would send a serviceman to our house.
The low battery chirp is suppose to be every 45 seconds. We've had them in our home many times, guessing I would have to say at least 9 times this year. They have replaced 3 detectors and within the last two weeks they put new models in. This morning at 6:42am the one in the livingroom started chirping.
I couldn't believe it. I called ADT's 800 number and scheduled a service call. When I asked them to just remove the detectors from our system I was told there would be a charge of $74.00 for the first half hour. I mentioned our service contract and was told that's for service which covers repair or replacement only.
The problem is this, the product is defective!!!! One of the first times I ever spoke with ADT on the 800 number I was told it happens when the system runs self diagnostics. The servicemen wouldn't listen to this, they knew better. They now imply we're making this up.
I work 2nd shift and they usually chirp around 5am. This really doesn't reflect how dissatisfied I am. Based on reports from other consumers, I need to follow through in whatever action plan I chose. I will never purchase another ADT product and I tell everyone I know what we are going through.
I don't believe they've been trained well enough to recognize a problem or what it is. They don't understand what they are selling. I was told by one serviceman that ADT was removing the model of smoke detectors we started out with from peoples houses because they had so many issues with them and it took months to get them to replace the ones we had. We still have one but it hasn't been a problem.
Still, should we have it?