Sacramento, California
Not resolved
1 comment

Bad experience with ADT! After less than a week with my new security system I'm awakened by an an alarm at 5:00 in the morning that the battery is low (it's connected to electricity).

I go to the manual at 5:00 a.m. It's not even the right manual WOW! After 15 minutes on hold ( said only 5 minute wait) they give me a ticket # and said that a tech would be coming out and gave me a number to call. After 5 hours I called the number and I got there service who couldn't help me.

The rep did tell me that the service was scheduled for 2 days after my call. I can't even use the alarm. Then the rep told me to call the same number I just called. So after one down day I discover I now have two and that isn't counting the day they hooked me up.

This is costing me a lot of money in work time. Based on this experience alone I would advise that you find a competent alarm service.

I'm bummed I'm stuck now for two years should have gone with simply safe.

Product or Service Mentioned: Adt Security System.

Reason of review: Bad quality.

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Hello. I'm so sorry for this experience and we'd like to review this further to help.

If you're still having service issues please email us your contact information to

Thank you. -Andrew

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