Hendersonville, North Carolina
Not resolved
1.3
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1 comment

ADT is deceiving its customers and hiding behind "the distributor" that promotes free equipment. ..

had the system for over 3 years and paid over $2,500 for add ons because the free equipment is NOT FREE. Also was told when i bought that i could transfer the equipment to new home and that was a lie as well. Called to cancel after closing and moving out of my house and i was told there was a waiting period and i had to pay for another 30 days. I complained about that after i had already talked to several representatives and no one ever told me about a 30 day waiting period.

The rep then "WAIVED" the additional charges after I fought it.

Product or Service Mentioned: Adt Security System.

Reason of review: Pricing issue.

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Anonymous
#1140644

Good to know, we are moving soon, need to cancel tomorrow for 15th move out date. Thanks for report.

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