Product: Adt Security System Plan Clear all filters (29 of 29 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details

Update by user Oct 29

Have a new e-mail from Eileen of ADT and she has said that they would extend the courtesy of allowing the cancellation date that I have requested which is the date the home was sold.Thank you Eileen and ADT for making this 10 year relationship a good experience.

Update by user Oct 29

Reached...

View full review
3 comments
Anonymous
#1766798

Hello- Thank you for being a part of the ADT family for 10 years. We do have a 30 policy in regards to cancellation, however we are happy to help you.

Please reach out to us at alwaysthere@adt.com.

Please provide us with your phone number, address, and include your post. -Jackie

View more comments
Review
#1688687 Review #1688687 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Return, Exchange or Cancellation Policy
Loss
$72
Preferred solution
Do not bill me for one more month when we don't even own the home any longer
Tags
  • Cancellation Of Service Fee

ADT - Scam and lies

1.0
Details
I had recently found out that my contract was with defenders and not ADT. No one told me this when the sales person spoke to us. Now my only option is to pay out my contract for 1k or sign up for another 3yrs. I’ve spoken to countless people in customer service and have sent countless emails. Everyone is clueless and not at all helpful. Out of all The companies to choose I’m so sorry I choose ADT
View full review
3 comments
Krystal W
#1756731

I have done so and it has been useless. I was offered no resolution whatsoever. I was told to talk to the company that holds the contract and that ADT cannot do anything.

Anonymous
#1757443
@Krystal W

Don’t trust them they trying to sue me I had to stop the contract I actually notified them before on numerous times two other people told me they was on bad terms with ADT because they no longer wanted the service.

Atha
#1756714

Hello- We are sorry to hear of your experience. We are happy to help you. Please reach out to us at alwaysthere@adt.com.

View more comments (2)
Review
#1670433 Review #1670433 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let the company propose a solution
1.0
Details
ADT - Forged signature, Tech Lied about price & 90 day money back guarantee.
My husband called ADT to inquire about starting service. ADT suggested we have a tech come out and see the house and discuss our options. Our house is a new construction and already had hardwired honeywell sensors. The tech came out on 12/27/18 at 3pm. My husband was...
View full review
5 comments
NOMORE
#1682949

Bruce Tarras that works for ADT ruipped off ICBC abd ripped me off as well. *** installer - works for ADT as an installer

View more comments
Review
#1440256 Review #1440256 is a subjective opinion of poster.
Service
Adt Security System Plan
Cons
  • Sales people
  • Bait and switch
  • Lack of ethics
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1000
Preferred solution
Full refund
Tags
  • Numerous calls
  • forged signature
  • Adt Defender
  • 3 Day Cancellation Policy

ADT in Columbus, Nebraska - Terrible Service

The Few times that I've called ADT, there is always a long wait time to talk to an actual person. I've been charged 0ver $65 a month for the System and one video camera. It took forever to cancel the service and later I received a phone call telling me that they could reduce the monthly monitoring fee to $35 a month, WOW !!! That confirms that I have overpaid for many years and whenever trying to contact them, all calls took over 35 mins to connect to a person. Not recommended at all !!
View full review
Review
#1440161 Review #1440161 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Poor customer service
1.0
Details
I was told by ADT rep. Everything with be installed. I would only need to pay a 100$ instillation fee, and monthly 29$. I thought great deal, the guy comes to my house to installs the system, and tells me 54$ a month. I asked why so high, dosnt explain, asks me to sign...
View full review
3 comments
Atha
#1607686

Hello-We apologize for any inconvenience this has caused. Please email ADT at AlwaysThere@adt.com with your account information so we may review and assist with this concern.

Thank you. -Gabe

View more comments
Review
#1415088 Review #1415088 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Not as described/ advertised
They are not sorry because they keep doing the same thing but I notice it is done a lot to people who are elderly. I call myself signing up for a $27.99 a month plan and they charge my credit card $52.99 for two months. Forged my initials and name to an agreement...
View full review
3 comments
Atha
#1600184

Hello-We apologize for any trouble that this matter has caused. Please email ADT at AlwaysThere@adt.com with your account information and we'll be happy to assist.

Thank you. -Gabe

View more comments
Review
#1403165 Review #1403165 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Want the contract canceled & billing stop. Continue to bill & changing balance. The company harrassing every morning with phone calls. No resolution through BBB and FTC. Have written the State Attorney.
4.0
Details
ADT - Does becoming BIG equal apathy toward customers?
ADT - Does becoming BIG equal apathy toward customers?
HOWEVER, ADT offers services at a premium cost to customers for monthly monitoring while other companies offer their customers MORE VALUE with greater volumes of equipment in startup plans than ADT such as more sensors, more initial technology (i.e. mobile apps) at a...
View full review
1 comment
Atha
#1566231

Hello UniformRiverTurtle177 - We are sorry to learn that the service has lost a bit of value for you,a nd appreciate your feedback. ADT does not price match external offers, typically.

Our Pulse packages start at $52.99 a month, with Pulse video at $57.99 a month. These packages include many other services as well, such as our quality service plan, which acts as insurance on the system, and cellular communication, as an alternative or backup to a phone landline.

If we may be of assistance still, please E-mail us at AlwaysThere@ADT.com. ~Tréchell

Review
#1361990 Review #1361990 is a subjective opinion of poster.
Service
Adt Security System Plan
Pros
  • Adt customer service number
Cons
  • Pricing compared to competition
Reason of review
Pricing issue
Loss
$22
Preferred solution
Price reduction
Tags
  • Pricing
Called ADT because it is a big security company - however, don't be trick by the name just like me. I received a new flyer at my new house for a special rate of $27.99/month. I called and made an appointment for installation. Talked to the sell person - he told me...
View full review
1 comment
Atha
#1565545

Hello WoebegoneZorse889 - We're very sorry to learn of your sales and installation experience. We're troubled by the differing information you've received, and subsequent trouble caused.

If we may still be of assistance reviewing, we would encourage you to E-Mail us at AlwaysThere@ADT.com.

We thank you for reaching out to us. ~Tréchell

Review
#1361946 Review #1361946 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
We had ADT in our previous home. Learned about contract that automatically renewed after 3 years, with hefty fine for cancellation. Purchased new home a year ago, rep came knocking. We told him we would never use them again. He said we could sign up with no 3 year...
View full review
1 comment
Atha
#1552912

Hello Poster- We're troubled to learn of your experience with the service and for any misleading information you've been given regarding our agreement terms. If you have a copy of the rider mentioned, stating your agreement should be month to month, we would be happy to review further. Please E-Mail us at AlwaysThere@ADT.com, and reference your report ID (#1344133).

Review
#1344133 Review #1344133 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Not as described/ advertised

Contact ADT Customer Service

Website:
www.adt.com
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

ADT Reviews

  1. 322 reviews
  2. 121 reviews
  3. 29 reviews
  4. 6 reviews
  5. 1 review
ADT reviews
1.0
Details
BEWARE and STAY AWAY from ADT
BEWARE and STAY AWAY from ADT. This is the most unscrupulous company I have ever dealt with in my entire life. If it were possible I'd rate them negative ZERO stars because the one star you are forced to give them on all the rating sites is much too good for them. I...
View full review
7 comments
Pete K
#1559448

They are the worst! Signed on with ADT to receive monthly monitoring.

System Installed by Defender (ADT certified contractor). July 2018 First Service to troubleshoot cloud link under warranty with Defender Technician comes and reprograms switch and peripherals. Good service call. Cloud link periodically goes off scan, cannot be reset unless you are at the location of the switch.

Calls to Tech Support are marginally successful, remote assistance cannot be offered. Cycling the switch will not always reset link. Defender installation warranty expires and ADT takes over service calls. Things go downhill fast.

Service call from ADT to reset switch 8/27/18 (confirm Date) Reset camera and cloud link, made changes to connectivity settings by (Jerome). 8/31/18 cloud link, camera and lock fails. No remote access Tech perform service call to replace the cloud link but does not have part (Jerome). reschedules appointment but uses incorrect schedule date of 12-5 pm instead of 5-8 pm for Friday as discussed.

Call to reschedule appointment to 9/10/18 but Technician (Jerome, no last name was given by ADT) fails to show up. Contacting ADT to complain, ADT says he was there but nobody let him in and he called (973-600-0962). This is not true, but now a pattern is established of avoidance and falsification of events by the company (ADT). Rescheduled service appointment to 9/12/18.

Technician shows up 40 min late (Tech Name). Tech becomes frustrated very quickly after failure to program new cloud link switch. He aggressively demands that Mary Selleroli opens her personal computer to change settings by local internet provider and “he will sit down with her and now he has to cancel all his other appointments for the evening” in a derogatory tone. A confrontation occurs due to this behavior and tech abandons job (Jerome) and storms out the door.

After numerous phone calls and manager discussions, we have yet to receive any sort of apology or condolence for such unprofessional service from the technician (Technician Name: Jerome, no last name was given to scustomer) or his supervisor. ADT tried to point the finger at one of their contractors (Defender) for the previous incident with the technician (Jerome) . Defender was not responsible after investigating the incident over the phone. Service rescheduled for 9/14/18 between 5-8 pm.

Still no alarm remote fuction. Never have I dealt with such unprofessionalism than with ADT

View more comments
Review
#1340882 Review #1340882 is a subjective opinion of poster.
Service
Adt Security System Plan
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Full refund
Tags
  • ADT contract fraud
  • Disreputable Contract
  • Adt Reviews
  • Theft
  • Theives
  • Criminal
  • Security System Joke