Product: Adt Security System Plan Clear all filters (12 of 12 reviews match)
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I bought my house in November, it has an ADT system I just needed to contact an authorized dealer or ADT directly for activation. I decided going with ADT and not an authorized dealer thinking there would be better customer service. I contacted them as a new customer...
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1.3
Product
Adt Security System Plan
#1160831
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The sales lady from ADT informed me that the contract was for 1 year only. 1 year later, I wanted to cancel my service and ADT told me that the contract was for 3 years and I would have to pay for the early termination fee. I requested fo the contract and found out...
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wolfietiny
wolfietiny

ADT still claims that I signed the contract when I DID NOT. ADT forged my signature.

ADT
ADT

Hello. I apologize for this experience and we'd like to review these concerns further to assist. Could you please email us your account information, for where the service is l...

1.0
Product
Adt Security System Plan
I didn't like
  • Scam
  • Unethical business practices
#1148471
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End of April or Early May 2017 I contacted ADT and requested that they offer me a lower rate. The rate they originally offered was unacceptable so I asked them to cancel my Service. After going back and forth with the rep he finally filed the cancellation .a few days...
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ADT
ADT

Hello. I apologize for this concern and we'd like to review these concerns further to help. Please email us your account information to AlwaysThere@adt.com and we'll follow up...

1.5
Product
Adt Security System Plan
I liked
  • Unsatisfactory
I didn't like
  • Business practicees
  • Misleading representative
  • Unethical business practices
#1148095
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I called ADT to cancel because my system was not working. Two weeks later they charge my credit card. I called and complained and they said they had no record of my cancelation and said they had to process it again. They did have a record of my call however, but the...
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Anonymous
Linda

I had a similiar situation. I gave them slightly less than one month notice that I would no longer be needing their services.The guy on the phone was telling me it had to be a...

ADT
ADT

Hello. I apologize for this concern and we'd like to review your account further regarding your experience. Please email us your account info to AlwaysThere@adt.com. Thank you...

Product
Adt Security System Plan
#1146273
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ADT reminds me of an insurance company that will deny everything initially in an effort to make a customer pay money they don't owe. I had ADT services for a number of years; the annual fee was automatically deducted from a credit card. I sold my house in September,...
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ADT
ADT

Hello. I'm very sorry for this experience and we'd like to review these concerns further to help. Can you please email us your account information for where the service was lo...

1.2
Product
Adt Security System Plan
I didn't like
  • Very poor customer service and processes
  • Blaming the customer for their mistakes
#1144532
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I had the ADT home security system installed, one year later I decided to cancel as I was going to rent the house. The person on the phone said 'alright' and cancelled it. Months later I get a treated like a criminal by a collection agency trying to get 2 years worth...
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Product
Adt Security System Plan
#1142841
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ADT - Ripoff!

We've been with a adt for several years10-15 not sure. Paid our bills, and haven't really asked too much. When I asked for a price of adding two motion sensors, they came back with a price of over $300.00. Well, KMA! I'll take my business elsewhere. I didn't pay that much to secure my entire house. Anybody have the number for Gardian or The cable company???
2.3
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Advertised vs Delivered
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Customer service
Diversity of Products or Services
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Price Affordability
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Value for money
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Product
Adt Security System Plan
#1114565
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ADT - They will not let you cancel .

They will charge you even if your a hurricane victim and have no home left ... Apalled.. they wont let me cancel ..I've called emailed and now I'm sending. Certified mail aND contacting BBB.. Next small claims ....I should have looked and researched...scam
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Adt Security System Plan
#1111575
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I called yesterday to cancel my account and was harassed by the rep.She gave me the run around for 15 minutes telling me it would take 3 more minutes over and over. She tried to make me keep the account and avoid the conversation of cancelling. I finally started...
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1.5
Product
Adt Security System Plan
#1075136
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ADT is a criminal

I cancelled my service and paid the bill entirely. Several months later I received a bill for $79 saying it was 4 months past due and sent to collections... no previous bills were emailed nor mailed. There was ZERO communication and now there is something in collections. Completely criminal activity and I will contact them daily to have this matter corrected.
Product
Adt Security System Plan
#1071344
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