Product: Adt Security System Plan Clear all filters (15 of 15 reviews match)
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Was misslead by original sales person who left employment with ADT within days of signing us up for service at our new home in St Petersburg FL. Received no follow up from company. Fast forward 18 months and now being charged over $600 for moving and not be in a...
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Adt Security System Plan
#1241661
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ADT is a giant mistake

They Never live up to their side of the agreement. They say they don’t have this or that anymore you need to purchase something else. Always, even when it’s an obvious lie. Once you buy the initial equipment there is no service. They got you.
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Adt Security System Plan
#1223099
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They keep raising their price while responding less and less to the alarm.The battery would go bad every 6 months. The panel was set up so that I could not remove sensors from the system. Finally, when the motion detector went out, they said it would cost a bit to have...
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Adt Security System Plan
#1200719
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I bought my house in November, it has an ADT system I just needed to contact an authorized dealer or ADT directly for activation. I decided going with ADT and not an authorized dealer thinking there would be better customer service. I contacted them as a new customer...
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1.3
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Adt Security System Plan
#1160831
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The sales lady from ADT informed me that the contract was for 1 year only. 1 year later, I wanted to cancel my service and ADT told me that the contract was for 3 years and I would have to pay for the early termination fee. I requested fo the contract and found out...
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wolfietiny
wolfietiny

ADT still claims that I signed the contract when I DID NOT. ADT forged my signature.

ADT
ADT

Hello. I apologize for this experience and we'd like to review these concerns further to assist. Could you please email us your account information, for where the service is l...

1.0
Product
Adt Security System Plan
I didn't like
  • Scam
  • Unethical business practices
#1148471
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End of April or Early May 2017 I contacted ADT and requested that they offer me a lower rate. The rate they originally offered was unacceptable so I asked them to cancel my Service. After going back and forth with the rep he finally filed the cancellation .a few days...
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ADT
ADT

Hello. I apologize for this concern and we'd like to review these concerns further to help. Please email us your account information to AlwaysThere@adt.com and we'll follow up...

1.5
Product
Adt Security System Plan
I liked
  • Unsatisfactory
I didn't like
  • Unethical business practices
  • Business practicees
  • Misleading representative
#1148095
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I called ADT to cancel because my system was not working. Two weeks later they charge my credit card. I called and complained and they said they had no record of my cancelation and said they had to process it again. They did have a record of my call however, but the...
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Anonymous
Lucas

I had the same exact experience today after being a customer of five years.

Anonymous
Linda

I had a similiar situation. I gave them slightly less than one month notice that I would no longer be needing their services.The guy on the phone was telling me it had to be a...

Product
Adt Security System Plan
#1146273
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ADT reminds me of an insurance company that will deny everything initially in an effort to make a customer pay money they don't owe. I had ADT services for a number of years; the annual fee was automatically deducted from a credit card. I sold my house in September,...
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ADT
ADT

Hello. I'm very sorry for this experience and we'd like to review these concerns further to help. Can you please email us your account information for where the service was lo...

1.2
Product
Adt Security System Plan
I didn't like
  • Very poor customer service and processes
  • Blaming the customer for their mistakes
#1144532
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I had the ADT home security system installed, one year later I decided to cancel as I was going to rent the house. The person on the phone said 'alright' and cancelled it. Months later I get a treated like a criminal by a collection agency trying to get 2 years worth...
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Product
Adt Security System Plan
#1142841
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Adt - Ripoff!

We've been with a adt for several years10-15 not sure. Paid our bills, and haven't really asked too much. When I asked for a price of adding two motion sensors, they came back with a price of over $300.00. Well, KMA! I'll take my business elsewhere. I didn't pay that much to secure my entire house. Anybody have the number for Gardian or The cable company???
2.3
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Advertised vs Delivered
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Adt Security System Plan
#1114565
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