Product: Adt Security System Installation Clear all filters (0 of 13 reviews match)
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They offered us a great package in the beginning then the guy come not only does he make him self at home which was insane ! But he didn’t install the cameras he spent hours installing the alarm and that’s it . The promise at gift card reimbursement but you will never...
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ADT
ADT

Hello-We apologize for any inconvenience your installation experience has caused. If you would please email your account information to AlwaysThere@adt.com we'd be happy to re...

1.0
Product
Adt Security System Installation
#1387204
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A whole month plus a few days of trying to get an install 4 no shows on their part ~ office out of Albuquerque... rude managers one even called me threatening not to give me my deposit ~ The installer who came by was really nice ~ this was supposed to be a system take...
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Anonymous
Anonymous

I also have a big problem from Adt since I got installed their service I want to complaint but don’t know to whom I should talk and write please help me and my email Is punjab...

ADT
ADT

Hello- We're troubled to hear of your experience , If you could email us directly at AlwaysThere@adt.com referencing your review and provide us with the address and the accoun...

1.0
Product
Adt Security System Installation
#1379183
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The biggest problem with adt taking over a system was they ripped out the original motherboard installed theirs which had less capability, so the installer left the main panel looking like a rats nest of unconnected wire. Never told me that the glass break sensors...
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ADT
ADT

Hello Poster- We are shocked to learn of your experience with the service, and apologize for it. We thank you for reaching out and for your feedback. ~Tréchell

Product
Adt Security System Installation
#1359074
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Resolved
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
ADT - Horrible Installation - cannot believe they will not fix to satisfy customer
Horrible - I had a broken ankle so I could not see what "Caleb" from ADT was doing. Every door/window was done VERY SLOPPY. DId not clean latex from the old security system. Did not take all old security sensors off. Put new sensors where ever was the least amount of...
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Anonymous
mikex

As you can see, ADT answers my complaint above - but THEY NEVER FOLLOW UP - NOBODY WILL CALL ME TO RESOLVED THIS SITUATION - THEY JUST POST THE ABOVE MESSAGE TO MAKE IT LOOK L...

Anonymous
mikex

Here is how ADT provides "customer suport". They have a guy named Rob Sladden leave a message for me and then he will not return any calls. How is that for customer service AD...

3.2
Product
Adt Security System Installation
I liked
  • System works well
I didn't like
  • Quality of installation
  • Customer service
  • Lies told by installer
#1348226
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I've had ADT service since 1993, in two different states. I am now upgrading and your sales person, Robert, said 2 installers were sick today. Now I have to wait two weeks. Why do I have to wait 2 weeks? I have been paying you since 1998 and when ADT has a problem, I...
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ADT
ADT

Hello Poster- We thank you for reaching out. We want to stress to you that we truly appreciate and value your tenure with us. ADT sympathizes with you and reciprocate your fru...

Product
Adt Security System Installation
#1347677
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On July 13, 2018 I reached out to ADT for Service. The salesperson I spoke to was more than accommodating. Call took 45min. Service was set to begin on July 30, 2018. I was a little disheartened that the first time slot that was available was the day after the two week...
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ADT
ADT

Hello WorthwhileRiverTurtle212 - We thank you for reporting your experience to us. You have ADT's sincere apologies for the delays you faced obtaining services and poor custom...

Product
Adt Security System Installation
#1317731
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I requested an install so that i could Arm and Disarm my system using my cell phone. They installed something where i would no longer need my home phone - not what i requested. And also my monthly total changed $43.99 to $57.99 with the wrong thing they installed. I...
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1.6
Product
Adt Security System Installation
#1264668
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Called ADT because i got new windows and i cant get my sensors back on my new windows.lady told me very rude if i send somebody out or send you diffrent sensors you will pay for them..excuse me?? I pay you guys every month already. She tells me if i need something new...
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1.2
Product
Adt Security System Installation
#1199879
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ADT wrote a contract for ADT's finance of my equipment and installation over the 60 months contract period, then set up the billing incorrectly, auto-debited $700 from my checking in violation of the contract and then failed to straighten out the situation after...
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2.3
Product
Adt Security System Installation
I liked
  • Servicemen that came to the home
  • Pulse security system
I didn't like
  • Inept billing procedure
  • Unethical billing and staff
  • Disorganized
#1193933
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it worked at first when it was set up by those value packs. gave me two fobs and new fire alarms. Once ADT took over stopped working. Oh you have to pay for a service call. WAT? plus parts. Didnt have it. Keys were lost, called to report , Called again to see how much...
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haneyplace
haneyplace

am in nj not arkansas

1.4
Product
Adt Security System Installation
I liked
  • Salesman from value pack
I didn't like
  • Customer service
  • Lack of information given
#1149452
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