San Diego, California
Not resolved
1.0
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ADT Security System Plus is WORTHLESS!

ADT has faulty installation of their own system

After numerous attempts to fix - the system, at random, disables the outside door alarm.

Once disabled, the system cannot be reset

(unless you at physically at the main sensor).

We rent our house and cannot be at the señsor to reset.

Worst Design, if the system disables, it does not notify the police.

It calls the customer at ANY hour! If an intruder, the system cannot be reset unless you are on-site in from of keypad. therefore, only the burglar can reset.

However, the system allows you to rest and by-pass if you leave a door open (but not the same if the system is disabled ) That Is crazy - who would design the system this way??

The system is Extremely POORLY Designed. Do Not WANT!!

Product or Service Mentioned: Adt Installation.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

ADT Cons: I hate the service.

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Atha
#985773

Hello. I work with ADT's corporate office and I'd like to apologize for your experience.

Can you please email us your contact information for where your service is located, to AlwaysThere@adt.com, and we'll follow up with you to assist?

Thank you. -Andrew

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