Product: Adt Security System Clear all filters (0 of 319 reviews match)
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On September 1, 2018, I called ADT a.k.a. ADT Defender Security System at 1-888-637-1614 to inquire if I could get a lower rate than what I am currently paying my security alarm provider. I had a very pleasant conversation with customer service representative Emanuel...
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Anonymous
WhiteKookaburra536

Thank you for your assistance. Case closed as of 10.17.18 - Refund received.

ADT
ADT

We're sorry to hear about this. If you would please email your contact information to AlwaysThere@adt.com, we'd be happy to inquire about the refund with Defender Security. Yo...

1.0
Product
Adt Security System
I didn't like
  • Empty promises
#1381293
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April 2017 ordered ADT per the add saying "$29.99" a month. have it installed. for additional fees they can do the installation, rooms, etc. $760 +$65 later, whole system in. False alarms the first 2 weeks. No one can come out per ADT until months. Missing days at work.
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Anonymous
PISSED OFF CUSTOMER

BBB is as big a fraud as ADT.

ADT
ADT

Hello CalmCassowary747. We're very sorry for this frustrating experience with ADT Security Services and one of our authorized dealers. Please email us the phone number and add...

Product
Adt Security System
#1362410
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I was not worried while at work because my newly installed ADT system has a battery system so everything still works like my alarm and cameras. well so i thought. Turns out the installer lied to my husband myself to the specific question what happens if they cut our...
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StrongEagle
StrongEagle

My sentiments.

ADT
ADT

Hello - We thank you for reaching out to us. ADT sincerely apologize for any system features that were not explained and poor customer service that you received. Please be adv...

1.0
Product
Adt Security System
#1353928
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Adt - I would NEVER recommend
A year and a half later, some cameras still don't work. Had a vandalism issue and I had been paying for a service that wasn't even working and my building and business suffered loss. Was given a one time free tech check and the tech told me the entire system was...
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ADT
ADT

Hello - We're sorry to learn of the trouble you've experienced with the system and service, as well as the lack of follow up you've received regarding your installation concer...

Anonymous
Anonymous

Oh, ouch. A THREE YEAR contract ? Who does that ? What an error of logistics. I'd be busy sticking pins in that group if that happened to me. I'm a cranky old businessman who ...

2.6
Product
Adt Security System
#1353361
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Goes off in the middle of the night for no reason second system no better than the first and they won’t let me cancel service and they are trying to make me pay for the next unit time to go to the bbb
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ADT
ADT

Hello - Thank you for reaching out to us. We're truly sorry to learn of your experience with the security system, and that this matter has not been resolved. If we may be of a...

1.3
Product
Adt Security System
#1333257
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Adt - Bait and switch

I paid ADT for a service and was not notified that it had been cancelled. The service was reconnected with the promise of free installation and discounted billing. After making a down payment I was then charged full price without applying my down payment. They are not to be trusted.
Product
Adt Security System
#1281185
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I contacted adt to to get a comparison and maybe try their service. Salesman stated i qualified for up to 1100.00 in rebates for equipment plus 200.00 visa.i scheduled appointment technician showed but i wasnt home!!! I was planning on rescheduling. The adt technician...
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Anonymous
J. Smith

ADT is not immoral. They are amoral. No ethics whatsoever. Worst of the corporations....in the same bottom feeding category as Comcast and ATT.

1.0
Product
Adt Security System
#1278993
Reply to reviews
Thanks adt for making a single female secure. Their solution? We will charge you 1000.00 to put a new system in that functions. Dont like the cost? Tough you try to cancel your getting charged for the whole contract. Dont use them people unless you want your home to...
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1.0
Product
Adt Security System
#1248185
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Alarm went off because of sensor. We were told how to reset, that didn't work. We were told how to reset, that didn't work. We were told to reset, that worked, alarm was silenced. We were told we would have to reset every four to five hours. We asked about sleeping at...
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Product
Adt Security System
#1236216
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Contacted ADT customer service for assistance March of 2018. Amber informed me that ADT would not be able to assist in resolving the problem because ADT no longer monitored the system. She suggested that we disconnect the system from the electrical supply. ADT wired...
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LargeChineseCrestedDog
LargeChineseCrestedDog

You make absolutely no sense at all"short in panel wiring installed in or around 2008 resulted in false alarms in 2018 after monitoring service was discontinued"How do you kno...

Product
Adt Security System
#1213575
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