Product: Adt Security System Clear all filters (0 of 347 reviews match)
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Services were promised at one price, but billed at another price. Refused to pick up their equipment, said we would have to pay for 3 year contract before they pickup their equipment.
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ADT
ADT

Hello-We apologize for any miscommunication regarding your rate and would like an opportunity to review your account and your billing. Please email ADT at AlwaysThere@adt.com ...

1.0
Product
Adt Security System
#1450744
Reply to reviews
Well for starters I have been with this company for 10 years!!!!! a few years back i got rid of my home phone service. So with that gone my system was not being monitored. I did call to cancel the service and they recommended i let the service guy come out for some...
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ADT
ADT

Hello. We apologize for any difficulties you have had with your account. Please feel free to email ADT at AlwaysThere@adt.com with your account information, we would be happy ...

1.4
Product
Adt Security System
I liked
  • Service guys are always good
I didn't like
  • Customer service is horrible
#1429387
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ADT could not fix the sensor on our front door for 4 months and 4 service guys. Getting out of their contract is a nightmare. I was exhausted from all the middle of night and early morning "trouble signal" calls. The front door alarm was NOT functional all that time....
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ADT
ADT

Hello. We apologize for any inconvenience that this experience caused. If you are in need of further assistance, please email ADT at AlwaysThere@adt.com. Thank you. -Gabe

1.0
Product
Adt Security System
I didn't like
  • There is nothing good about this company
#1393817
Reply to reviews
ADT was installed Oct 4 and by the end of the month, the burglar who had targeted me repeatedly in the past had managed to jam the alarm system to break in SEVEN more times, without alerting ADT and without notification of break-ins being sent to my email. The ONLY...
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Anonymous
GD

Having problems with our ADT system, checking what issues others are having

ADT
ADT

We are very sorry to hear of the trouble that you are experiencing. Please email us at AlwaysThere@adt.com with your account information so we may assist. Thank you. -Gabe

Product
Adt Security System
#1392595
Reply to reviews
On September 1, 2018, I called ADT a.k.a. ADT Defender Security System at 1-888-637-1614 to inquire if I could get a lower rate than what I am currently paying my security alarm provider. I had a very pleasant conversation with customer service representative Emanuel...
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Anonymous
WhiteKookaburra536

Thank you for your assistance. Case closed as of 10.17.18 - Refund received.

ADT
ADT

We're sorry to hear about this. If you would please email your contact information to AlwaysThere@adt.com, we'd be happy to inquire about the refund with Defender Security. Yo...

1.0
Product
Adt Security System
I didn't like
  • Empty promises
#1381293
Reply to reviews

I just copied and pasted this after the 2 1/2 years of BS I have experienced. In addition you said you would cancel the contract with nothing due then you said you would not steel from my credit card account and you went ahead and did that anyway.... Liars! That's what...
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ADT
ADT

We're very concerned to hear about your system issues. May we ask that you email ADT at alwaysthere@adt.com with the account information so we may review? Thank you. -Gabe

ADT
ADT

We're concerned about the service issues that you have encountered. May we ask that you send ADT an email to alwaysthere@adt.com with the account information so we may review?...

Product
Adt Security System
#1374609
Reply to reviews

Sept 25,2018 had security system installed. Took 5 hours. Bait and switch. Sept 28,2018 alarm malfunctioned while I was in the shower.called ADT complained of faulty system. Sticky sensors fell off the windows and doors. I told the woman on the phone I wanted to...
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ADT
ADT

Hello - We're appalled to learn of your experience with the service. If you had called to cancel within your 3 day right, you should have been reminded of the process stipulat...

Product
Adt Security System
#1370815
Reply to reviews
That's what ADT is. After 5 years of paying ths *** I realized, that I wasted my money. I was never protected, never been hooked up properly, never had my house monitorized. I want my money back. We tripped the allarm a few times. Nobody called. We had the pwer out a...
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ADT
ADT

Hello - You have our apologies for the trouble that you have experienced with your monitoring services. We often find that these matters can be a misunderstanding. Even if you...

EliteWhale
EliteWhale

I understand. I had the same error message for days and no calls from them, so exactly what is being monitored?

Product
Adt Security System
#1369302
Reply to reviews

Terrible - hours on hold paying for a system that I find out doesn’t work with no home line, set an appointment to upgrade no show more hours on hold to be told that they were coming nope they didn’t . Three emails nothing back The worst
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ADT
ADT

Hello VenomousCanaanDog - We're so very sorry to learn of your experience and hours of time you've had to invest to obtain a resolution to your concerns. We would like to do o...

1.0
Product
Adt Security System
#1368891
Reply to reviews
I admit to being oversold equipment. My fault and I paid. That was only three months ago. Last Sunday my control-panel began to beep around 4:00 am. Even though I “cleared the error” it would stop and restart. This went on for days. When they came out, ALL of the...
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EliteWhale
EliteWhale

I will e-mail you. I wonder as to why I must restate the issue. I have talked to you customer service department twice only to have two different excuses and no solutions.

ADT
ADT

Good Afternoon- We're truly sorry to learn of the issue with the alarm system. So that we may best assist you we would ask you to email us directly at Alwaysthere@Adt.com. If ...

1.1
Product
Adt Security System
#1366948
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