Product: Adt Security System Clear all filters (380 of 380 reviews match)
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I had been a loyal customer for over 18 years and had my account set up on automated debit. I started my contract with a landline phone and eventually disconnected with my phone carrier and so I switched to have my alarm system to be linked to my cell phone...
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1 comment
Machele
#1787244

In the future, you might wish to reconsider using a debit card entirely for anything or allowing anyone to automatically take monies from your bank account. Rather dangerous, as you can appreciate now.

As to ADT, it appears they are saying you are partially negligent in not testing the system monthly and, if you had would have found out the system was out of whack.

At this point, probably nothing you can do regarding a refund other than what they offered, so find another security company if you really need one. Just remember, just because auto payment is easy, doesn't mean it is a safe way to pay bills.

Review
#1727064 Review #1727064 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Blaming the customer for their mistakes
  • Awful customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Tags
  • Epic Fail

ADT and defenders are one, Adt will say its defenders to goto, and cefenders will say its ADT .This alarm company target the elderly.

1.0
Details
MY CONDO BROKEN INTO STOLEN WERE ITEMS CANNOT BE REPLACED INVESTIGATION MY CONDO INSURANCE AND POLICE CONCLUSION THAT ADT FAILED TO PROTECT ME. adt disconnected my service then started playing games, having defender calling me to collect money, playing wrong and strong, .here I am out 2800.00 dollars on equipment collecting dust. and these bottom Facepalm Feeders bullying me an elderly woman disable thinking I am alone . This is not right, then they having collection calling me up. I WAS TOL,D TO BRING A LAWSUIT AGAINST DEFENDER AND ADT.FOR FRAUD , AND FALING TO PROTECT ME.. ADT AND DEFENDERS KEEP ON KEEPING ON , YOU CLIMBING UP THE WRONG TREE,
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1 comment
Atha
#1780565

Hello- We are sorry to hear of the break in that occurred. We are disappointed to hear of the experience that you have had.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post.

Review
#1713405 Review #1713405 is a subjective opinion of poster.
Product
Adt Security System
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Full refund
1.0
Details
There is good and bad in everything and everyone for example companies , people etc. In march of 2019, I contacted ADT To inquire about the possibility of their services .after my auto incident earlier beginning of year I had trouble moving my cervical effectively and...
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1 comment
Atha
#1778481

Hello- We're sorry for your troubles. May we have your phone number and the address associated with your system, along with a detailed issue description emailed to AlwaysThere@adt.com so that we can further review and assist?

Thank you. - Mazen

Review
#1709940 Review #1709940 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Poor customer service and lies unnecessary
Reason of review
Damaged or defective
Loss
$2800
Tags
  • Rude Sales Agents

ADT in Bossier City, Louisiana - Customer assitence is horrible, they have lots of hidden fees, and unskilled workers

lazy workers, misquotes, lies about products and pricing.
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1 comment
Anonymous
#1774390

Hello- We are disappointed to hear of your experience. We want to be sure that we are helping you.

Please reach out to us at alwaysthere@adt.com. Please include your phone number, address, and post.

Review
#1702822 Review #1702822 is a subjective opinion of poster.
Product
Adt Security System
1.8
Details
I had a fire department come to my because I had the smoke alarm go off. Well in about five minutes or less the fire department showed up. I felt terrible. I called ADT to find out why they didn’t call me. They said they did and left a message. They didn’t leave a...
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Review
#1696522 Review #1696522 is a subjective opinion of poster.
Product
Adt Security System
Pros
  • Great equipment
Reason of review
I switched to Vivent!!

Was told OUR ADT BILL WOULD BE 39.99 A MONTH PLUS TAX. Why is our bill 59.99 a month. Whenever i call in to make payment adt says I have to pay for 2 months. So it cost me 115.00 a month. Unhappy adt

2.0
Details
ADT DOES NOT WORK WHEN U HIT STAY HOME BUTTON. I WANT OUT OF CONTRACT WITH ADT ITS BAD BUSINESS. THINKING ABOUT GETTING AN ATTORNEY TO GET OUT OF THIS NIGHTMARE.
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1 comment
Atha
#1767478

Hello- We are concerned to hear of your experience. Please reach out to us at alwaysthere@adt.com.

Please be sure to provide us with your account information and include your post. -Jackie

Review
#1689569 Review #1689569 is a subjective opinion of poster.
Product
Adt Security System
Pros
  • Installation and fees money paid
  • Products available
Cons
  • Did not live up to their offer
  • Lies by sales agents
  • Did not live up to offer
Reason of review
Not as described/ advertised
Loss
$600
Preferred solution
Full refund
Tags
  • Undependable
1.0
Details

Update by user Nov 11

Well this is still going on without resolution. Even my local TV channel cannot seem to get above their "no customer service" department. I take comfort in knowing that I tell everyone I meet (in grocery lines, at the feed store, etc) about ADT and their horrible trade...

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1 comment
Atha
#1767477

Hello- We are disappointed to hear of the experience that you have had with billing. We are happy to look into this with you.

Please reach out to us at alwaysthere@adt.com.

Please provide us with your account information and post. -Jackie

Review
#1688837 Review #1688837 is a subjective opinion of poster.
Product
Adt Security System

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I had ADT put in a new system. I paid $900 out of pocket and told the sales rep/tech that I wanted to take out the alarm off our windows in the spare room. He said OK he did that. They give you their phone to look at the contract and all you have to do it scroll and...
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2 comments
Anonymous
#1767474

Hello- We are disappointed to hear of the experience that you have had. We are happy to help you.

Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and provide your post as well.

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Review
#1688793 Review #1688793 is a subjective opinion of poster.
Product
Adt Security System
Pros
  • Sales and installation
  • Sales and install process
  • Mobile app
Cons
  • Entire experience
  • Every
  • Everything from start to finish
Reason of review
integrity
Loss
$1100
Preferred solution
Full refund
Tags
  • deceptive

ADT in Las Vegas, Nevada - Scam artists

1.0
Details
I had ADT installed in my hom and a year later moved in with my fiance. I was told my ADT if I moved services to my new home, all fees and charges would be forgiven from my previous home. If I did not install ADT in my new home all fees and charges would become immediately due. I chose to transfer services and to my surprise I am being billed for both systems. I have called repeatably only to be transferred 3-4 times per phone call and then told me that a supervisor would call me back. Never happens. My only recourse is to hire an attorney. DO NOT DEAL WITH THIS COMPANY!!!!!!
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1 comment
Atha
#1766763

Hello- We're very sorry to learn of your experience and would be happy to address this further! Please email our team directly at AlwaysThere@adt.com with a reference to your review and the address in which the service is located so that we can rectify this issue! ~ Eileen

Review
#1687882 Review #1687882 is a subjective opinion of poster.
Product
Adt Security System
Cons
  • Crooks
  • Customer service and seller
  • Unethical business practices
Preferred solution
Full refund
Tags
  • customer service person
  • ADT WORST COMPANY
  • Uninterested In Resolving My Bill

Contact ADT Customer Service

Website:
www.adt.com
Mailing Address:
1501 Yamato Road
Boca Raton, Florida 33431-0835
United States
Phone:
(800) 658-0842
All ADT Contacts

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I responded for a call of my house alarm. I arrived at my home about 10min after call. The officer then arrived at 5 min after me. 15 min response time for about the 6th time this last 4 months. Then i refused to give him my details becausee he was late. I went to town...
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Review
#1664406 Review #1664406 is a subjective opinion of poster.
Product
Adt Security System
Reason of review
Bad quality
Preferred solution
Price reduction