Product: Adt Security System Clear all filters (291 of 291 reviews match)
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i have installed this security system in my home and every two weeks the doorbell camera gets disconnect.Every time i have to delete the camera from the system and reinstall it.I called the customer service and its been almost 3 months still waiting for the...
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ADT
ADT

Hello. I'm very sorry for the issues you've come across with the cameras. If this is an ADT camera please email us at AlwaysThere@adt.com with your contact information so we m...

Anonymous
RenkaF

Me either. In fact telling friends looking for security systems to NOT use them

1.0
ADT
Product
Adt Security System
I didn't like
  • Service and system
#1130366
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I paid a termination fee to ADT after we had moved and the system had stopped working. I did this after conferring with ADT. They provided me with the instructions on want was needed to terminate the contract. After about two months ADT came back and started to bill me...
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Beth425
Beth425

Please send a complaint to the BBB. Unfortunately, this is the ONLY way my issues were resolved. The BBB needs to know how terrible this company is.

1.0
ADT
Product
Adt Security System
I didn't like
  • Bullying
  • Caller id must say adt or no anwer
  • Business practicees
#1117412
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called corporate got nowhere , filed complaint with bbb to which adt responded to stating all was well after talking with me and sending a tech to check the system out. i will never use there service ever again and will bad mouth this low life company any which way i...
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1.0
Product
Adt Security System
#1112138
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ADT - Very poor

#1100200
1.0
Details
We are ADT customers for the past 2 yrs. Initially it worked fine. Then it started showing it's true colors. The sensors would trip 4,5 times a day. We couldn't arm the house. We also bought keyless entry lock (kwikset) when we installed ADT. It stoped working too. Overall, very unhappy with the service and the way their system work.
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Customer service
Diversity of Products or Services
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ADT - They don't care

#1072231
1.3
Details
Someone broke the glass of the front door at our business and our alarm didn't sound. We called Adt to find out why and the only answer we received was I don't know. How are we supposed to feel safe with a company like this
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Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
Website

ADT - Unreliable flawed system

#1065654
1.0
Details
Flawed system. Sensors were unreliable. Alarm goes off daily with some problem.
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ADT - No security at all!

#1049877
Ridiculous! No protection! Don't be caught in this nonsense! You will not be protected! They just take ur money and when a situation comes up the police won't come cause they don't have permits to address the call, cause ADT does not take care of there end of the bargain. Pay, pay pay. No security involved!!!!!
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ADT has sent out a tech five times in 16 days to fix the problem. They can't. I ask for the 90-day guarantee and they refer my complaint sending a certified letter to headquarters. One time the tech replaced the whole system and the problem still kept happening. My...
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1.0
Product
Adt Security System
I didn't like
  • Product and the ridiculous contract rules
#1102524
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The house is armed with ADT sensor and motion detectors and was armed to stay. With the first kick, the sensor broke and did not go off or sound. The house stayed armed despite the fact that burglars were in. I disarmed the system after I called 911. ADT customer...
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ADT
Product
Adt Security System
#1099514
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I have a ADT home security system which I had installed several years ago . I recently decided to cancel the monitoring service and just have the system monitor the house . I called to cancel ADT service and was told that when I cancel the monitoring service the system...
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Anonymous
D T Bahadoor 1

Similar problem... but mine works, I wish it did not. My fire alarm gone off and no one wanna help. Homeinsurance don't, electricians don't... so here I m with a sensor does n...

Anonymous
Smitty

"Sales rep ... told us" ?What about the contract you signed ? That is all that matters.Then you signed on again, making the first null and void.How does the second contract ...

ADT
Product
Adt Security System
#1092574
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ADT is expensive both initially when you buy security devices & security cameras & monthly payments. The ADT Pulse system concept is excellent but in last 2 years I have frequent problems with cameras & other security devices not working. ADT will send repair...
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ADT
ADT

Hello. I'm sorry to hear about the issues you're having with the Pulse service. If you still have unresolved concerns that need attention, please email us further details incl...

1.0
Product
Adt Security System
I liked
  • Pulse security system
I didn't like
  • Poor technical service
#1090720
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Adt came and sweet talked me into signing up for their service. I fell for the scam. system started acting up by the end of first year. They said warranty was not available. the stick on sensor by the doors started falling off. I found that they were cheap Chinese made...
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Product
Adt Security System
#1086835
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Liars, thieves and standard-issue scumbags.These are ***-artists, avoid them like the plague! Told me I had a two-year contract: LIE. Told me I would not see a price increase: LIE. They have raised my rates for the last time. I will reach the end of my THREE-YEAR...
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1.2
Product
Adt Security System
#1085764
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The only thing ADT has done for me is CONTINUALLY raising their rates, I'm well over $60 a month now...and that's without the PULSE!!! System consistently loses communication and has to be reset (ADT's computer always leaves me a nice voicemail). Despite throwing them...
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ADT
Product
Adt Security System
#1079228
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