Product: Adt Security System Clear all filters (310 of 310 reviews match)
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Adt - Bait and switch

I paid ADT for a service and was not notified that it had been cancelled. The service was reconnected with the promise of free installation and discounted billing. After making a down payment I was then charged full price without applying my down payment. They are not to be trusted.
Product
Adt Security System
#1281185
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Alarm went off because of sensor. We were told how to reset, that didn't work. We were told how to reset, that didn't work. We were told to reset, that worked, alarm was silenced. We were told we would have to reset every four to five hours. We asked about sleeping at...
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Product
Adt Security System
#1236216
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Contacted ADT customer service for assistance March of 2018. Amber informed me that ADT would not be able to assist in resolving the problem because ADT no longer monitored the system. She suggested that we disconnect the system from the electrical supply. ADT wired...
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LargeChineseCrestedDog
LargeChineseCrestedDog

You make absolutely no sense at all"short in panel wiring installed in or around 2008 resulted in false alarms in 2018 after monitoring service was discontinued"How do you kno...

Product
Adt Security System
#1213575
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I have been a loyal ADT customer for 15 years. Over the years we've changed batteries and had occasional remote testing. Well today is the day I'm DONE. It's the third time that my alarm has gone off (over last 2 years) and NEVER received a call. I called them to ask...
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1.8
Product
Adt Security System
#1213331
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Knowing my front door, back door and door to the garage were closed, I reset the alarm, a short time later the same situation occurred, I could not reset the alarm and called adt. I was led thru a series of steps to reset my system. Some one there said to replace the...
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LargeChineseCrestedDog
LargeChineseCrestedDog

All you had to do is replace the sensor. Common senseThey do fail after a few years or so. You created a bigger problemMy 8 year old can bypass a sensor. You can actually yout...

ADT
ADT

Hello Charles. I apologize for this experience. When you acquired the services, you had the option to sign up for the maintenance plan which covers any normal wear and tear wi...

1.0
Product
Adt Security System
I didn't like
  • That no one will actually fix this
#1209708
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Called to investigate replacing my current system with ADT. Was told that for $99 I could replace exactly the level of service I had, and that also I would have cell phone backup for my land line system. Additionally, the monthly monitoring fee would be just $27.99. I...
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LargeChineseCrestedDog
LargeChineseCrestedDog

You lack knowledgeLandline is not wireless. Cell is wirelessLook at it this way. Your home phone vs your cell phone. Is your cell phone wireless?

LargeChineseCrestedDog
LargeChineseCrestedDog

You lack knowledge. Landline is through your phone line. Cell is wireless. Wireless and landline are not the same. How do you know there is no cell back up in your panel? Your...

1.0
Product
Adt Security System
I didn't like
  • Very bad experience
#1205017
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I didn’t set the alarm, my Man did not set the alarm.I went out into the garage and when I came back in the alarm is going off. I punched in my code and checked the app showing that it was set slightly earlier. But we are the only ones with the code/access so how was...
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LargeChineseCrestedDog
LargeChineseCrestedDog

Sorry, the system will not sound off unless it's armed in stay or away mode. You're just paranoid, and you sound like you lack knowledge in the system. Have a tech come out an...

1.5
Product
Adt Security System
#1197782
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We then had to call ADT. We have no internal cameras. We have no monitoring of external camera. We have no window alarms. We have only three doors that have sensors on them. We have spent more than $3600 in the last 6 months as they keep adding charges that I don't...
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ADT
ADT

Hello. I apologize for this frustrating experience and would like to help. Please email us your phone number or address for where the service is located to AlwaysThere@adt.com...

1.7
Product
Adt Security System
I didn't like
  • Contract lock in for three years
  • Product and the ridiculous contract rules
#1189464
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Supposedly they offer a 6 month satisfaction guarantee, however, a few months into my contract, I called to cancel my service because I wasn't satisfied.I was told my satisfaction didn't matter and there was nothing they could do for me but send a service person out to...
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ADT
ADT

Hello. I'm sorry for this frustrating experience in regards to your request for discontinuing the services. At your convenience, could you please email us your phone number or...

2.0
Product
Adt Security System
I didn't like
  • Customer services
  • Lies customer service lack of action
#1189340
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I'd rather stand guard for security protection than get Adt. Yes they always there, there to take your money and screw you over with all the unwanted products that work half the time. The equipment is very faulty at best. If you want a secured system, then get the...
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1.0
Product
Adt Security System
#1186869
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