Update by user Jun 22, 2011
After MONTHS of trying to get a final bill to submit to the utility commission I got a response back from ADT.
They terminated the account in MAY 2011 but I moved out SEPTEMBER 2010 - The games this company plays is amazing.
ADT in my book is about as trustful as the thief in the night that would come to steal from you!
I would NEVER give this company a good rating.
I have forwarded my paperwork to the Attorney Generals Office and they noted that they have have many complaints (IN THE THOUSANDS) so best be heard and best use your state resources to resolve the matter. ALSO FILE A BBB COMPLAINT AND FOLLOW UP!
DO NOT LET ADT SKIM MONEY FROM UNWITTING CLIENTS!
Original review posted by user Feb 21, 2011
The little known story of ADT's shady business practices involving HIGH TERMINATION FEES, CHANGE IN CONTRACT MID TERM, and just flat out LIES.
1.) If your ADT representative states they can help you with relocation look out for the shell game.
New place already had a security system installed and running and ADT wanted a huge TERMINATION FEE of 75% of the outstanding contract (I was in my second year with them of out a three year contract - THREE YEARS AND I WAS LEASING???? - I was told TWO) and NEVER INFORMED OF THE EXTREMELY SMALL PRINT on the back side of the contract of a 75% termination fee of the outstanding contract. I was told if ADT could provide service there the would install a system - NOTE: What I was not told was that I had to resign to a longer "commitment" thus enslaving me to ADT for years to come.
2.) ADT decided to give themselves a pay raise on my dime. I called and complained and of course they (ADT) states they have not record of the call requesting that they cancel my services and to this date I still get a bill that hits the trash.
PLEASE NOTE YOUR RIGHT TO CANCELLATION: http://articles.sfgate.com/2008-02-26/bay-area/17140838_1_adt-security-services-contract-fee-increases
3.) Make sure you keep notes and record calls with ADT (THEY DO IT WITH YOU) but also fail to find all those calls when they know they screwed up.
I was told from Corporate ADT Office in Florida after filing a complaint with the BBB this and that and only had my monthly service fees reduced to the original contract aftr siting the about web link - them in doing so is quilt and they know it.
This is from experience and i have spoke with other people that have dealt with ADT and they are a JOKE - RIP OFF and YOU SHOULD NEVER DO BUSINESS WITH THEM - DO YOU HOMEWORK BRFORE SIGNING UP WITH ANY SECURITY COMPANY.
DO NOT DO BUSINESS WITH ADT SECURITY SERVICES!!!!!
Product or Service Mentioned: Adt Security System.
Monetary Loss: $450.