I am 92. I discontinued use of Brinks Security years ago. At that time Brinks insisted my husband and I pay two years in advance to initiate service, which we did. We never received a bill after that. My husband died November 14, 2007. Because I am in a wheelchair, it became a problem disabling the alarm before sending a false alarm. So we never used it after that, nor were we contacted for additional payment.
This August 30, 2011 I received an un-itemized bill for $333.88 from them. I contacted the constomer service department and they would not talk about my account without a code word first. I do not know the code any longer. The second call produced the same result--no code, no information, no way to take care of this. If I go through a process now to cancel, it would appear that I have had the service continuously, which I have not. Nor have they ever billed be after the initial two years' payment.
Yesterday, October 7, I received a letter from a Collections agency. I suppose they own the collection agency also, but cannot confirm this. This is a predatory business practice. I had to ask my son and daughter to help me with this. Any advice would be appreciated.
Product or Service Mentioned: Adt Account.