Kingston, Pennsylvania
Not resolved
2.0
Details
3 comments

For over five months I have been trying to get a rebate promised to

me at the time of installation. I have called security now over a dozen times.

Each time the give me a different story. Now they tell me the check was sent. I asked for tracking number. They said the would get

back to me with it.

Just anonter lie. No tracking number no check. I called the corporate office of ADT to file the complaint on their service provider Security Now. I am awaiting their response.

I am an 82 year old veteran who had installed the security system because of the crime in my area and medical issues. I believe I am being take advantage of because of my age

Product or Service Mentioned: Adt Installation.

Reason of review: will not send rebate as promised.

Monetary Loss: $175.

Preferred solution: send me my $175 check as promised or my visa card as promised. If you can not honor your part of the contract please cancel service.

ADT Cons: Will not honor rebate promised.

  • Adt Rebate Scam
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Anonymous
#1087846

issue resolved. Nothing like having to beg for your own money.

will not recommend to anyone in the future.

Atha
#1075280

Hello. I'm sorry to hear about this experience and we'd like to help.

Please email us your contact information for where your service is located to AlwaysThere@ADT.com and we'll reach out to the Authorized Dealer for you.

Thank you. -Andrew

Anonymous
#1075419
@Atha

Andrew,

after posting this to pissed consumer. calling corporate office and notifying my local consumer advocate with a local newspaper, I finally got my $175 check.

It is a shame that the customer has to jump threw loops to get what they are entitled to. I could never ever recommend adt to anyone. This was a total disaster without even an apology. The service provider was Security now

their phone number is 1-888-820-9255.

Do not think for a minute that I was the only one they did this too. They told me that they had a tremendous backlog.

I was an accountant and know how long it takes to process a check. Please do not insult my intelligence.

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