ADT installed an alarm system in my home that cannot be fully activated at night because you have to trip the motion detector coming downstairs to disarm the system. They didn't place monitors on any of the windows so the system is virtually useless at night.
They refuse to rectify the situation despite repeated written requests to do so. I also discovered that the system wasn't being monitored despite the almost $60 a month I was paying them. I triggered the alarm on purpose three separate times and never got a phone call. When I refused to pay the remainder of my contract until they addressed my issue, they refused to deal with me in writing, calling me at all hours, calling me at work, even calling the person who was designated as back-up in the event they couldn't contact me when the alarm went off!
What an *** joke.
They turned my account over to a collection agency who is now in the process of harrassing me. Needless to say, ADT won't get another single cent from me.
Product or Service Mentioned: Adt Account.