Product: Adt Pulse Security System Plan Clear all filters (0 of 18 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Resolved
When I looked at pulse I noticed that it was not operating. I also noticed that I could not bring up any history about my system. I called and spoke to customer non service and found out that my Pulse system has been down since August 6th. Of course, I have been...
Read more
Anonymous
Clary

Just to update. I have exchanged emails with Gabe at ADT. He has issued me a credit for the months that my system was down and I have received additional information from him ...

ADT
ADT

Hello-We're sorry to hear that you are having issues with ADT Pulse. Please feel free to email us at AlwaysThere@adt.com with your account information and we'll be happy to as...

2.8
Product
Adt Pulse Security System Plan
I didn't like
  • Not working since august
#1408191
Reply to reviews

When I spoke to the ADT sales department I was told I would pay $27.99 for monitoring and get free equipment and installation. The installer told us the equipment they offer for free was inferior and talked us into $180.00 additional equipment. no problem we took the...
Read more
ADT
ADT

Hello. We apologize for this frustrating experience and we'd like to review your concerns further. Please email us your phone number and address for where the service is locat...

2.0
Product
Adt Pulse Security System Plan
#1364797
Reply to reviews
I just called ADT because I wanted to downgrade my service since for one it never works! I have the pulse app and it never seems to be able to connect to my phone. Two Since i'm paying $67.78 a month for something that I can't use I figure why not pay less since I am...
Read more
1.1
Product
Adt Pulse Security System Plan
I didn't like
  • Creepy people
#1237043
Reply to reviews
Show

ADT - Agent lied about rate left no paperwork or instruction

Monthly rate 52 instead of 28 . Had to run down copy of contact with rate not filled in. Ripped off by crook.
1.9
Details
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Adt Pulse Security System Plan
#1230314
Reply to reviews
When I purchased the Pulse system in February 2015, my bill was $130.00. It is now, as of December 2017, $179.00. I tried to cancel the service and go through another company but was told the cancellation would be over $1,000.00. Am I crazy or is that not an exorbitant...
Read more
ADT
ADT

Good afternoon. I apologize for your frustrating experience and would like to help. If you're canceling the services after your initial 3 day right, there are likely early ter...

1.6
Product
Adt Pulse Security System Plan
I didn't like
  • Product and the ridiculous contract rules
  • Do not use adt service in any state
#1140320
Reply to reviews
I travel for business and wanted to ensure my family and home are safe and secure and since we have been an ADT customer for 20 years we went with the Pulse system with external cameras. Well, what we learned after the fact is the cameras have a 3 minute delay in the...
Read more
Product
Adt Pulse Security System Plan
#1138408
Reply to reviews
I am retired veteran and As stated on many consumer complaint websites, ADT DOES NOT CARE bout PEOPLE, ADT only cares about 1 thing MONEY. ADT is charging me a $1,000 with a 15% discount yet other consumers have reported 25% discount offers on contract termination fee....
Read more
1.9
Product
Adt Pulse Security System Plan
I liked
  • Sales and install process
I didn't like
  • Failure to deliver service and exorbitant cancellation fee
#1136708
Reply to reviews
Last month my wife was put on LTD due to health problems, I contacted ADT and asked about canceling our contract due to health problems and moving in with some of our family at the end of DECEMBER, ADT customer service gave me the information I needed to send in by...
Read more
Anonymous
Cohen martin

Get Outlook for iOSFrom: Lynn JordanSent: Wednesday, November 8, 2017 11:14:16 AMTo: mintomcottageSubject: ADTCohen J. Martin 2073 McCrary Lane Chattanooga, TN 37421 Papadawg4...

ADT
ADT

Hello. I'm very sorry to hear about the hardships you and your wife are currently going through. Could you please email us at AlwaysThere@adt.com with your account information...

1.0
Product
Adt Pulse Security System Plan
I didn't like
  • Being belittled
#1133769
Reply to reviews
I have had ADT for 17yrs. My primary concern was/is fire. after 17yrs I called about a problem and find out my smoke detectors are not hooked in to ADT system. so if I would have had a fire, ADT would have know way of knowing. So I paid $200 per year for the Fire...
Read more
1.0
Product
Adt Pulse Security System Plan
#1127092
Reply to reviews

I had adt installed. 2 months later i moved. I had my monthly payment taken from a credit card. I had to repay the installation fee. I wrote a check for the install. Now they are deducting from my checking account. I did not authorize this. Now im gonna have to close...
Read more
Product
Adt Pulse Security System Plan
#1087302
Reply to reviews