Product: Adt Pulse Security System Plan Clear all filters (13 of 13 reviews match)
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When I purchased the Pulse system in February 2015, my bill was $130.00. It is now, as of December 2017, $179.00. I tried to cancel the service and go through another company but was told the cancellation would be over $1,000.00. Am I crazy or is that not an exorbitant...
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ADT
ADT

Good afternoon. I apologize for your frustrating experience and would like to help. If you're canceling the services after your initial 3 day right, there are likely early ter...

1.6
Product
Adt Pulse Security System Plan
I didn't like
  • Product and the ridiculous contract rules
  • Do not use adt service in any state
#1140320
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I travel for business and wanted to ensure my family and home are safe and secure and since we have been an ADT customer for 20 years we went with the Pulse system with external cameras. Well, what we learned after the fact is the cameras have a 3 minute delay in the...
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Product
Adt Pulse Security System Plan
#1138408
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I am retired veteran and As stated on many consumer complaint websites, ADT DOES NOT CARE bout PEOPLE, ADT only cares about 1 thing MONEY. ADT is charging me a $1,000 with a 15% discount yet other consumers have reported 25% discount offers on contract termination fee....
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1.9
Product
Adt Pulse Security System Plan
I liked
  • Sales and install process
I didn't like
  • Failure to deliver service and exorbitant cancellation fee
#1136708
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Last month my wife was put on LTD due to health problems, I contacted ADT and asked about canceling our contract due to health problems and moving in with some of our family at the end of DECEMBER, ADT customer service gave me the information I needed to send in by...
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Anonymous
Cohen martin

Get Outlook for iOSFrom: Lynn JordanSent: Wednesday, November 8, 2017 11:14:16 AMTo: mintomcottageSubject: ADTCohen J. Martin 2073 McCrary Lane Chattanooga, TN 37421 Papadawg4...

ADT
ADT

Hello. I'm very sorry to hear about the hardships you and your wife are currently going through. Could you please email us at AlwaysThere@adt.com with your account information...

1.0
Product
Adt Pulse Security System Plan
I didn't like
  • Being belittled
#1133769
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I had adt installed. 2 months later i moved. I had my monthly payment taken from a credit card. I had to repay the installation fee. I wrote a check for the install. Now they are deducting from my checking account. I did not authorize this. Now im gonna have to close...
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Product
Adt Pulse Security System Plan
#1087302
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RUN AWAY LIKE THE DEVIL IS CHASING YOU...FROM THIS COMPANY. I contracted with them and that was by far the biggest mistake of my life. I cancelled them 27 months into a 3 year contract. However they didn't cancel me! When I finally did them cancelled they sent me a...
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1.1
Product
Adt Pulse Security System Plan
I didn't like
  • Poor record keeping
#1078016
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ADT - Make sure u know what your signing

So I signed up with ADT for a business account. Went to cancel and was not informed I'm locked into a 3 yr contract. Don't make the same mistake I made people
1.0
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Product
Adt Pulse Security System Plan
#1074172
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We have had nothing but problems with ADT business support. After the 40K install, the sales person was nowhere to be found because he got the sale. This trend continued for years with lack of response from the sales team anytime we needed support. Finally when we...
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2.0
Product
Adt Pulse Security System Plan
I didn't like
  • Misleading representative
  • Billing practices
  • Sales people
#1042403
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For health reasons, we had to move our mother from her home in Florida, so I wanted to suspend her ADT service until we find a new place for her in Tennessee near the family. I was told I only had 30 days to do so, and would now owe over $700 for cancelling a 3-year...
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Product
Adt Pulse Security System Plan
#1016996
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Horrible customer services.Been with company four years, Had three different service appointments to upgrade equipment know one showed up. Hours on the phone with *** employees who could not get someone to assists me. Supervisors were not even available upon request....
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2.3
Product
Adt Pulse Security System Plan
I didn't like
  • Customer service
#1012420
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