Update by user Jan 14, 2013
ADT actually called me and I realised that I went through a subcontractor that sells ADT, called Alert security, and that they installed they system. so I asked for my installer cost and the thankfully the ADT people agreed and said they will have the other company call me to give it to me the code.
they called me and actually threatened me that if I install anything myself it will void the warranty.
HOW UNETHICAL is that,?? that should be the case if they will do installations for free and charge me double the cost of a sensor and charge another $100 to install it while I can do it in 2 minutes exactly...so anyway I still got the code from them and called the ADT rep in charge of the case and told him how they threatened me so he actually told me not to worry about it cause their warranty is only 3 months while the ADT warranty super-cedes that and my warranty would be completed for a full year by ADT themselves..so I appreciate the help from ADT corporate to solve this issue
Original review posted by user Dec 14, 2012
ADT WILL LOSE $6,240,000 because of ripping me off
I got the ADT security system and I had no home phone so they installed the AT&T cell system to communicate with the company and they charged me $300+ to install 7 window sensors and motion and the cheap $30 remote that they charge you $100 for. the sensors sell for $30 they charge you $70...anyway, two weeks into it I realized that I am not actually connected to the ADT system cause the cell coverage in my area for AT&T is really bad and I called AT&T and they asked me for $200 to get me a micro cell to use my internet to improve the service (another ripoff company) so I called ADT and they said they will send another technician (their technicians only know things by heart, if you ask them a technical question, they know nothing) the guy said I need to install the ADT Pulse home automation system so they can use my internet to communicate with ADT I said fine..they charged me another $150 for that HUB3000 they call it I-hub, and are using my internet now. since I paid for the hub, I thought I would add some automation lights and stuff since I am tech savvy and I install my own electric stuff, so I started ordering online and installed lights and fan switches to control from my Iphone and I pad..
I wanted to install a Z-WAVE remote (all products that control via that system use z-wave) and read online somehwere that you have to buy from ADT a touchscreen that allows you to add sensors, remote controls, cameras and anything you need. Since I own my system and I am not renting it, I thought it would be a great idea..called customer service and they said they cancelled all these adding features from the touchscreen and its not like the I phone or remote only...I said I want the price, they put me on hold for 15 minutes and kept asking me questions about how long have I been with them and all that ***,,,I said I want a price that is it, why all these questions ?? they put me on hold for another 15 minutes and I hung up at the end with no answer...
INSTALLER CODE: I found out that I need an installer code to install things through the keypad of the controller on the wall..I called the guy that sold me the system to ask for it, and he said he needs to ask the company for that and they don;t give it out but he will try,,,,I haven't heard from him for 2 weeks...
I am cancelling my service as soon as my contract is over and will sue ADT for the cost of the extra equipment I paid for that used my internet, and I can not access it to add more features..
I am paying ADT $52 per month...$52x12= $624 per year x10 years that is $6240 of loss of revenue plus about a 1000 more people who will not use ADT because of my complaints everywhere on the net, that $6,240,000
Product or Service Mentioned: Adt Security System.
Monetary Loss: $1200.