It is 2AM and I am awaked before the alarm goes off. This already the second time this evening!!!
I had the security alarm installed before I moved in my new home, because I want to use it to protect my home! But the first night I use the security alarm, I am awaked twice during the night!!
I find two windows do not secure earlier the day. I call the ADT but nothing can be resolved until a technician comes so I have to bypass the two windows.
Before going to sleep, I want to select “Stay”, but the “Stay” does not work! I have to select “Away”. When I select “Away”, the motion detector is supposed to sensor my motion and the alarm goes off, but it does not!! Anyway, I just want to go to sleep, so as long as the security can be armed to prevent break-in, I can live with it until the technician comes although I am not happy about it.
However, the alarm goes off twice because there are another three windows ‘sensors do not work properly. I called ADT again then I am told to bypass the windows as well.
I have to bypass 5 windows to secure the alarm!! What is the point to have a home security system??? Should the purpose of Protect Your Home be to protect your home?????
I felt I am so tripped into the ADT and there is a 3-year contract!! How can I stand three years for this!!!!
When I first called in, I was guaranteed that my home would be secured without additional charge. In fact, I was charged another $62 for the installation. The installation was started from 7/30 but was not completed until 8/1. I am supposed to have three days to cancel it but the first day was counted from 7/30. The start date should be 8/1, plus three business days, I should be able to cancel it to 8/6!! I felt that I am so tripped!!
I want to cancel ADT, who can tell me what I should do to cancel it?
Product or Service Mentioned: Adt Security System.