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WARNING TO ALL...

I was a customer with ADT for 10 years before deciding to cancel my service on Dec.

10th 2015. On that day i called the ADT customer support to cancel and was told that i would actually be receiving a refund. Simple and no hassle as one would expect right.... Wrong, On Jan.

1, 2016 I looked at my account and noticed that ADT had charged my normal monthly fee. I immediately called ADT customer support and once I finally was connected to someone I explained that I had cancelled my account on Dec 10th and they agreed that those notes were on my account and that should be receiving a partial refund in the amount of $31.00 (same amount that I was told previously) I questioned why I was only receiving $31 and not a full refund plus the $31 from the previous month. They person became rude and short with this question. I asked him how he could guarantee that this will finally cancel my account and he stated that I could call back and talk to anyone else and I would get the same answer.

I didn't have time to ague and said I will accept the partial refund if he will just make sure that the account is actually cancelled this time. Well, I just looked at my CC account and not only was I charged again but this time I was charged DOUBLE!!

I am going to try again tomorrow... If anyone has had a similar experience and was successful with cancelling account any insight would be helpful.

To anyone reading this thinking that ADT might be right for them...STAY AWAY.

Product or Service Mentioned: Adt Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1108560

We canceled Jan 24 and was charged for February. Was told a week ago we would receive refund.

Called today and was told no refund would be given and another small charge was coming because of billing period overlap.

No ethics.

Anonymous
#1108347

Dispute the charges with your bank, you should be able to get refunded.

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